Customer Service Business Development

Carolina Rosenberger

Denver, NC ***** adzdt9@r.postjobfree.com 828-***-****

Accomplished and goal-driven professional with over 10 years of experience in optimizing revenue through identifying, qualifying, and closing new business opportunities by managing diversified customers’ accounts systematically to achieve pre-defined goals. Proven expertise in managing full sale cycle by streamlining operations to drive business and customer service success. Adept at training staff, assessing ineffective areas of customer service, and proposing effective solutions that maximize satisfaction and retention. Highly skilled in educating customers on best practices and managing customer success efforts to ensure exceptional customer experiences. Expert in identifying and resolving issues by optimally utilizing all available resources to enhance operational efficiency. Excellent communication and interpersonal skills along with a knack for building and

Proven expertise in:

Strategic Planning and Execution

Key Account Management

Tradeshows and Event Organization

Sales and Revenue Optimization

Contract Preparation and Management

Communication and Collaboration

Customer Service and Support

Project Administration

Key Relationship Development

Market and Trend Analysis

EDUCATIONAL BACKGROUND

Health Publist, 2005 Universidad Catholica Manizales, Colombia

Professional Certifications:

NBCMI Certified Medical Interpreter 2018

AHECH, ATRIUM 40 + Medical Interpreter Training program 2017, 2014

English as Second Language Certified, DCCC, 2006

Certified Hatha Yoga Health Instructor 2012

SELECTED PROFESSIONAL EXPERIENCE

Atrium Health: Charlotte, Nc

Community Services Health Worker, 2021- Present

Served as a certified Atlassian Technical Sales Professional for Atlassian technology ecosystem to assist in developing and implementing effective solutions personalized according to clients’ requirements.

Demoed tech platforms with existing and targeted clients to render effective support on these platforms. Streamlined communication between client and internal departments of expertise to administer project through contract management.

Key Contribution:

Negotiated the terms and conditions of contracts with management and clients to secure the interest of both parties.

Atrium Health: Charlotte, Nc

Languages Services III, 2016-2021

Perform the duties of local consultant for Focus Real Estate Group and affiliated investors within Southern California region.

Aid customers in executing sale and foreclosure activities with homeowners to attain maximum level of profitability.

Key Contribution:

Supervise investment procedures from contract management, listing, and escrow processes to home inspections, assessments and property valuations.

Nikki’s International: Charlotte, Nc

Contract Interpreter, 2015 to 2020

Achieved and surpassed sales goals by delivering effective recommendations to collegiate faculty and administration regarding different technology and learning platforms for college students.

Facilitated in increasing sales through personal and face-to-face demonstration of products in tradeshows and events to expand customer base. Identified opportunities and accounts by using CRM software tool. Organized and executed multiple marketing campaigns to acquire new customers and drive revenue.

Key Contribution:

Proactively managed a $2M territory throughout the southwest while supporting faculty’s technical support needs.

Esculita San Albans Prescschool: Cornelius, Nc

Job Title 2015 to 2015

Nurtured B2B partnerships with multiple universities, wellness centers, and allied health corporations to monitor sales cycle with.

Prepared, altered, and designed messaging through marketing, advertising, and public relations efforts. Established a new business model by designing and administering military scholarship program to boost revenue up to 30%. Uplifted sales margin by selling latest technology to elevate revenue.

Key Contribution:

Generated $2.15M in sales revenue within two years to meet and surpass sales targets.

Latin American Coalition: Charlotte, Nc

Job Title 2013 to 2014

Accomplished and exceeded business development goals by delivering exceptional consultation and customer services.

Coordinated and handled the operations of tradeshow and promotional events to elevate brand awareness and profitability.

Key Contribution:

Managed sales-related efforts to increase customer retention rates and boost exposure to elevate new member acquisitions.

Chester County Hospital: West Chester, Pa

Job Title 2007 to 2009

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Key Contribution:

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