Customer Service Front Office
Resume:
Holli J. Pruitt Rodriguez
Devils Lake, ND 58301
OBJECTIVE
Numerous years of procedural development, administrative operations, strong interpersonal, communication, analytical, and organization skills, proficient at exercising judgment with limited direction, time, resources available, and excellent time management skills.
WORK EXPERIENCE
Anderson Merchandising,
January 2023 to current
I set up displays. Manage positive relationships with customers. I work to meet weekly sales goals with multiple vendors.
Lake Region Public Health Unit
Substance Abuse and Tobacco Prevention Coordinator February 2021 to current
In March of 2021 I became a Tobacco Treatment Specialist through the Mayo Clinic. In the past year I have coached 75 people to quit smoking and vaping. I implemented The American Lung Association Indepth program in six schools and hoped to increase it to 5 more this school year. I work closely with our community's Student Resource Officer performing compliance checks and working with students who are caught vaping. I facilitate two grants, one for teen alcohol abuse and tobacco prevention. Family Engagement Facilitator
December 2019 - January 2021
I host a neutral meeting between Social Services, Juvenile Court Officers, and families at risk of losing their children. I inquire about the strengths, concerns, and ideas. The family and everyone at the meeting take the information and create a plan for the family’s success. This position requires attention to detail and strong communication skills. The ability to listen with impartiality. Patient Access Representative
December 2019 - May 2020
Conifer Healthcare
The duties include registration to the emergency room and hospital. Facilitate communication between ambulances, police department and the emergency room. Strive for perfect collection of data from our patients. We assist in communication between doctors on call and the nurses. This position requires attention to detail. The ability to prioritize multiple tasks. Special Education Paraprofessional
January 2018 to October 2019
Central Middle School
I worked one on one with severely emotionally disabled students, autistic and learning disabled students. I was a part of the 21st Century program. I ran a Drama club and supervised the morning gym. Holli J. Pruitt Rodriguez
518 4th Street SE
Devils Lake, ND 58301
Sales and Leasing Agent
July 26, 2017 to November 27, 2017
Lake Chevrolet
I prospect for new sales leads. Use a CRM sales system. We set and achieve goals. I greet all with a positive attitude and I have a hard working personality.
Consumer Loan Coordinator
January 2017 to July 24 2017
Citizen Community Credit Union
Process auto loans and manage the file room. I communicate with members to obtain titles and proof of insurance. I provide support to the Agriculture and commercial lenders and processors. Store Manager
July 2016 - Nov 2016
Recovery Appliance and Repair, Devils Lake, ND 58301 Maintain Inventory, sell refurbished appliances, schedule repairs, deliveries and pickups. Created invoices and posted payments. I also ordered parts and communicated with warranty companies. Cross Utilization Agent
March 2016 - September 2016
Skywest Airlines Devils Lake, ND 58301
I provide excellent service to United passengers, Flight Crew, and my team. We strive to be 100 percent perfect 100 percent of the time.
Optician
February 2015 – July 2016
Walmart Supercenter 701-***-****
Devils Lake, ND 58301
Assisted in frame selection, traced frames for lab orders, ordered contacts lens, maintained inventory, excelled in optical eyewear revenue, resolved customer dissatisfaction, dispense eyewear, and refurbish eyewear. Maintained matrix records set and achieve sales goals, and use electronic medical records. Optician
July 2014 – February 2015
20/20 Eye Care, 701-***-****
211 4Th Street NE Ste1, Devils Lake, North Dakota 58301 I provided customer service to our patients by scheduling appointments, creating charts and being familiar with their insurance. I assisted with the selection of eyewear. I provided training for first time progressive wearers and contact lens users. I worked closely with vendors and ordered products. Sr. Optician
August 2013 - January 2014
Phoenix Optometry Group, Inc. 562-***-****
19151 Bloomfield Ave., Cerritos, CA 90703
Holli J. Pruitt Rodriguez
518 4th Street SE
Devils Lake, ND 58301
Optical Duties include front office reception, scheduling appointments, preparing patient charts, seating and preparation of patients including use of autorefractor, topographer, visual field analyzer, and retinal camera. Frame styling, repairs, adjustments, and contact lens training. I am experienced in resolving customer dissatisfaction, by Fine-tuning material incompatibilities, by education, and adjustment. I pride myself in providing excellent customer service to each every opportunity Conservator/Caregiver/Trust Executor
December 2008 – November 2014
Pruitt Family Trust
711 W. Fern Dr. Fullerton, California 92832
I cared for my uncle after my grandfather's death. I showered, shaved, and dressed daily. I cooked and cleaned for him. I provide annual accounting for the Conservatorship. I administered all medications and handled all medical information. We worked really hard to give him a joyful quality of life. Prepare Fiduciary Accounting, Manage Investments, Refinance Reverse Mortgage, Distributed property, Navigate the California Probate court, provide daily care, distribute medications, Communicate with lawyers, doctors and other officials.
Office Manager/ Sr. Optician
June 2008 - December 2008
Enhance Eye Care 281-***-****
1635 Eldridge Pkwy, Suite 360, Houston, TX 77077
I excelled in generating revenue, by the way of sales and scheduling. I am able to work up patients and assist the Doctor. I was responsible for managing a staff of five. I provided training for new employees and new progressive patients. I am skilled in working with the Labs, Frame Venders, and Insurance Companies to achieve excellent service for all parties. Archiving detailed records of matrix, sales revenue, and inventory are one of my strengths.
Optical Duties include front office reception, scheduling appointments, preparing patient charts, seating and preparation of patients including use of autorefractor, topographer, visual field analyzer, and retinal camera. Frame styling, repairs, adjustments, and contact lens training. I am experienced in resolving customer dissatisfaction, by Fine-tuning material incompatibilities, by education, and adjustment. I pride myself in providing excellent customer service to each every opportunity Loan Representative
June 2006 - June 2008
First Class Mortgage Houston, Texas
I would sell our office to real estate brokerages and realtors. Provide the best product for my client. I did a screening of potential buyers. I would shop for the correct loans that best fit the needs of my client. I would negotiate rates with lenders to provide maximum profit and satisfy clients. I maintained excellent relationships with realtors, title companies and lenders. We specialize in subprime loans. Medical Records Clerk
November 2006 - April 2007
Medical Records Consultants 713-***-****
10114 West Sam Houston Parkway South, Suite 200, Houston, TX 77099 Holli J. Pruitt Rodriguez
518 4th Street SE
Devils Lake, ND 58301
My duty was to call and collect records for pending litigation. This was all done working with live Registry, and paperless record keeping.
Optical Assistant Manager
November 2004 - May 2006
Sam's Club #4764 281-***-****
20424 Katy Fwy. Katy, TX 77449
Assisted in frame selection, traced frames for lab orders, ordered contacts lens, maintained inventory, excelled in optical eyewear revenue, resolved customer dissatisfaction, dispense eyewear, and refurbish eyewear. Maintained matrix records set and achieve sales goals, and use electronic medical records. Deli Coordinator,
Managed inventory and created layouts to corporate’s standards. Claims Coordinator and Loss prevention,
Managed inventory, returned to corporate requested items. Added and removed product to keep the store’s inventory balanced. Assisted in watching and monitoring theft. Optician
January 2000 - October 2004
For Your Eyes Only Houston, Texas
Eyewear sales fine-tuned material incompatibilities, instructed use for new wearers, and assisted the Optometrists I excelled in generating revenue, by the way of sales and scheduling. I am able to work up patients and assist the Doctor. I was responsible for managing a staff of five. I provided training for new employees and new progressive patients. I am skilled in working with the I excelled in generating revenue, by the way of sales and scheduling. I am able to work up patients and assist the Doctor. I was responsible for managing a staff of five. I provided training for new employees and new progressive patients. I am skilled in working with the Labs, Frame Venders, and Insurance Companies to achieve excellent service for all parties. Archiving detailed records of matrix, sales revenue, and inventory are one of my strengths. Optical Duties include front office reception, scheduling appointments, preparing patient charts, seating and preparation of patients including use of auto-refractor, topographer, visual field analyzer, and retinal camera. Frame styling, repairs, adjustments, and contact lens training. I am experienced in resolving customer dissatisfaction, by Fine-tuning material incompatibilities, by education, and adjustment. I pride myself in providing excellent customer service to each every opportunity Optician, Store Assistant Manager
February 1997 - January 2000
Frame N Lens Covina, California
Excelled in Eyewear Sales, Fine-tuned material incompatibilities, Instructed use for new wearers, managed the workflow of the office. Interviewed prospective candidates, Archived detailed records of matrix, sales revenue, and inventory.
Eclipse Practice Management Software,
Receptionist/Secretary
July 1993 - October 1996
Simulation Sciences Inc Brea, California
Holli J. Pruitt Rodriguez
518 4th Street SE
Devils Lake, ND 58301
Utilized Human Resource database. Screened potential candidates, to prepare response letters, generate reports and manage personal files. Arranged meetings and interviews, made travel arrangements, participated on the safety team. Supervised switchboard, greeted important guests, distributed mail, copying, typed sales leads, and kept the flow of the office moving smoothly. Soft Skills (Communication/Negotiation Skills), Microsoft Outlook, Microsoft Office Excel, Microsoft Office Powerpoint, MICROSOFT WORD, Switchboard, Customer Service handling, Client Relations, Cashier
May 1987 - August 1990
Disneyland International Anaheim, California
Provide excellent customer service to fellow cast members and balance a cash drawer daily Cash Handling, Customer Care.
Education
Bachelors of Science, ITT Tech, West Houston, Texas Network Administration/Medical information
December 2008
TTS certification Mayo Clinic or Rochester Minnesota. March 2021
Associate of Applied Arts Theology
Cottonwood Christien Center, 2003
Special Interests
Life Coach
I have coached and counseled many students and adults to pursue their passions. By putting their passions and skills together and finding the perfect career. I was part of a team that began a Middle School after school Bible Club. I volunteered 3 years in our local Kids Beach Club with Monica Anderson. Before we moved to North Dakota I worked in childrens and youth ministry for 15 years at Green Hills Baptist in La Habra, California
Contact this candidate