Nya E. Lewis

adzdrs@r.postjobfree.com

Washington, DC 20018

adzdrs@r.postjobfree.com

240-***-****

Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Seeking for a career rather than a position to just land a job . Authorized to work in the US for any employer

Work Experience

Army Child Care Coordinator

Child Care Aware of America - Arlington, VA

June 2023 to Present

• Ensure all child care fee assistance applications are processed within the mandated timeframes.

• Enters client information and data into an automated database system.

• Determines applicant eligibility according to outlined program requirements. • As needed, assists applicants in assessing and selecting child care options and determines child care provider qualifications according to outlined program requirements.

• Prepares and distributes accurate program information and required documents (provider agreements, attendance sheets, and other documents) to families and child care providers in a timely manner. • Provide exemplary customer service to clients via telephone or email and assist clients in the resolution of questions or concerns.

• Maintain respectful, professional working relationships with clients.

• Maintain high-ethical standards including maintaining strict confidentiality.

• Participate in a team-oriented work environment.

• Assist with special projects and other functions as needed to accomplish

• America’s mission and objectives.

• Perform other duties as assigned.

Assistant Manager

Scrub Pro Uniforms - Waldorf, MD

December 2022 to June 2023

• Assisted the store manager in the responsibility of the store. Ensures all pricing and displays were correct.

• Received regular deliveries and stocked the sales floor. Served customers as needed. Dealt with inquiries and complaints.

Credit and Collections Specialist

Synergetic Communications - Houston, TX

May 2020 to March 2023

transferring inbound & outbound phone calls, Addressing customer needs by analyzing bills and utility rate structures to identify optimal rates, updating securities price quotes as information related to issuing corporations, preparing sales comprehensive forms and agreements, Determine and met customer needs based on thorough financial assessments, create a balanced financial plan based on status and goals of each client / consumer,verifying accuracy and regulatory conformance of securities transactions, record changes of ownership, maintain the issuer's security holder records, cancel and issue certificates, and distribute dividends. Rapid Rehousing Employment Specialist

WHEELER CREEK CDC - Washington, DC

November 2021 to September 2022

• Provide employment assistance, the Continuum of Care for individuals experiencing homelessness. • Assist with resume building, reviewing, updating, and writing resumes

• Assist clients with applying for employment and unemployment

• Search for job opportunities, job fairs, monitor and update unemployment Google documents. • Assist clients with applying for social security, disability, food stamps and TANF • Conduct mock interviewing, set up job interviews, building rapport with employers to obtain the appropriate position for the client

• Track TANF engagement status, as well as overall employment and training activities for all individuals in Rapid Re-Housing-I.

• Provide Case Managers, Case Manager Supervisor and Program Director with weekly updates on each assigned client.

Call Center Agent

Accenture - Washington, DC

January 2020 to August 2022

• Speaking with claimants in regards to unemployment benefits individually by telephone

. • Assist with applying for unemployment benefits, reopening a claim and switching programs. • Input tickets, regarding wage and proof of identity. Verify addresses, and prompt payments for benefits. Dispatcher

Hard Charger Towing - Waldorf, MD

August 2018 to November 2019

• Receiving emergency and non-emergency calls and record significant information, addressing problems and requests by transmitting information or providing solutions, receiving and dispatching orders for products or deliveries, monitor the route and status of field units to coordinate and prioritize their schedule

• collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information

• Routed vehicles to drive maximum productivity and achieve or exceed established goals. Administrative Assistant

Duraclean Restoration Services - Waldorf, MD

July 2017 to August 2018

• Phone estimates, Xactimate Estimator, keeping, data entry, managing and maintaining a schedule for multiple appointments and communicating with customers over the phone and person, consistently speaking with insurance companies, contractors, sub contractors, other businesses and customers for information and scheduling purposes.

• Importing & exporting & and documenting footage of job sites. Education

High School Diploma in Business ManagementThomas Stone High School - Waldorf, MD June 2017

Skills

Xactimate software usage, Estimating, Quick books, Google drive, Task prioritization,Technical support

,Forecasting, CRM software, Documentation,Price negotiation, Sales closing & Sales goals, pricing

,Transaction record keeping,Call quality,Inbound & outbound call reception,management, Appointment scheduling,Call logging,Practice management Software,Email correspondence,Verbal and written communications,Quality control,Delivery tracking,Application processings,Account updates,Communication skills,Time management,Issue resolution,Customer accommodations,Data entry, Product sales, Sales force

, Restoration Industry experience, Project management,administrative experience,Strategic planning, Financial analysis,Financial Report Writing,Financial Modeling Budgeting,Computer skills, Customer experience,Scheduling, Case management, Child care (7 years) Microsoft Outlook,Power point, Excel Professional Business References

Caroline Yun~ 703-***-****~cyu.comn@astoncarter

Latia Daniels~ 202-***-****~adzdrs@r.postjobfree.com

Bridgetete Douglas~ 240-***-****~lebrijverizon.net Porshai Lee Giliam~ 571-***-****~adzdrs@r.postjobfree.com

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