Kelly Miller

**** ************ ****

Plainfield, ON. K0K 2V0

adzdrj@r.postjobfree.com

+1-416-***-****

Objective: To secure employment as a medical office assistant/office assistant/receptionist. HIGHLIGHTS AND QUALIFICATIONS

• Over 20 years’ experience providing administrative support in both medical and legal offices

• Medical Office Administration Certificate

• Ability to operate scanning, fax, photocopier and binding equipment

• Knowledge of Accuro and Oscar EMR to schedule appointments, enter patients’ demographics

• Highly motivated, energetic and persistent

• Accurately transcribed privileged material

• Solid communication and multi-tasking skills using good judgement

• Good attendance and work record

• Trustworthy, honest and loyal, reliable and passionate team player with the ability to work independently

• Received Manulife Spirit Award and Manulife Performance Plus Award

• Competent in Microsoft Word, Excel, PowerPoint and Outlook

• First Aid/CPR Certification

TECHNICAL SKILLS

ABELMed

Electronic Billing Transcription

Oscar EMR Accuro EMR

PROFESSIONAL EXPERIENCE

Medical Office Assistant January 2021 - June 2021

Markham Paedatric Clinic

• Greet patients entering clinic

• verify OHIP coverage

• prepare vaccinations

• sterilize examination rooms

• answer telephonen inquiries

• schedule future appointments for vaccinations

Medical Office Assistant January 2018 - May 2019

United Urgent Care

• Greeted patients entering the clinic and gave them directives based on their appointment

• Scheduled appointments for 50 – 100 patients per day using Accuro EMR.

• Entered information on new patients’ demographics and confirmed patients’ OHIP coverage

• Handled all incoming and outgoing faxes, responding quickly to urgent requests

• Prepared examination rooms and escorted patient to room after conducting urinalysis testing if required

• Contacted specialists and scheduled of appointments; and followed up by informing the patients

• Prepared equipment and supplies for doctor including filling syringes for use

• Ordered stationery and office supplies monthly, and maintained adequate supplies

• Recognized by employer for handling difficult patients effectively Medical Office Assistant August – October 2017

Holy Trinity Medical

• Answered telephone and scheduled from 65 – 100 patients per day for new and old patients using Oscar EMR

• Sending out faxes to specialists and insurance companies, as well as handling incoming faxes acting on them by updating clients’ file and notifying the doctor

• Confirmed patients’ OHIP coverage

• Accompanied patients to examination rooms giving them direction in preparation

• Performed urinalysis testing

• Contacted patients regarding specialist appointments and followed-up to ensure patient aware of appointment time and date

Medical Office Assistant (Internship) June – July 2017 Ajax Harwood Clinic

• Collected personal and medical data from patients including blood pressure testing, patient’s height and weight

• Scheduled appointments for patients and returned voicemail messages from patients

• Escorted patients to examination rooms

• Prepared examination rooms for pap testing following acceptable health and safety standards Senior Litigation/Employment Legal Assistant 1996- 2016 Manulife Financial

• Drafted and prepared Court documents such as Statement of Defences, Motion Records, Affidavits of Documents, Affidavit of Service, Examinations for Discovery and other pertinent documents for Court filings

• Transcribed sensitive and confidential documents for Vice President, Senior Counsel

• Effectively managed all aspects of the day-to-day administrative operations for the Vice President, Senior Counsel’s practice including data management, filing, faxing, dealing with suppliers, coordinating resources

• Demonstrated strong problem-solving techniques and exercised good judgment

• Coordinated multiple party schedules and agendas and ensured the timely execution of all processes

• Responded courteously and respectfully to public enquiries, directed clients to appropriate resources and facilitated the timely distribution of departmental correspondence.

• Trained, oriented and coached new personnel in all procedures, promoting trust, confidence and team cooperation within an inclusive environment

• Entered time dockets in a timely fashion.

COMMUNITY SERVICE

Events Assistant

Jennifer Ashley Children’s Charity

Canvasser

Kidney Foundation, Durham

Construction Worker

Habitat for Humanity

Volunteer

Meals on Wheels

Co-Director/Event Planner

United Way Campaign

EDUCATION & TRAINING

Medical Office Administrator 2017

triOS College

Phlebotomy Certificate 2017

Employment Law 2007

George Brown College

Team Leadership, Excel, PowerPoint, Managing Time 2005 Manulife Professional Development

Work Experience

Medical Office Assistant

Education

AEC / DEP or Skilled Trade Certificate

Skills

• Microsoft Office (10+ years)

• Billing (Less than 1 year)

• Microsoft Office

• Excel (2 years)

• PowerPoint (2 years)

• Oscar EMR (Less than 1 year)

• Medical Office Experience

Certifications and Licenses

CPR and First Aid

December 2016 to December 2019

Phlebotomy Certificate

May 2017 to Present

Accuro EMR

January 2018 to May 2019

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