Post Job Free

Resume

Sign in

Customer Service Store Manager

Location:
Alvarado, TX
Posted:
August 31, 2023

Contact this candidate

Resume:

JOHNNY CHEEK

Alvarado, TX *****817-***-**** • adzdr3@r.postjobfree.com

Professional Summary:

Experienced Automotive Professional with a team-oriented mentality and extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Army Veteran with helicopter Crew Chief experience.

•Hand/power tools

•Safety knowledge

•Safety awareness

•Preventive maintenance

•Documentation expertise

•Inspection skills

•Effective at multi-tasking

•Commercial site supervision

•Good judgment

•Dependable and reliable

•Self-motivated

•Capable of heavy lifting

•Computer proficient

•Strong team player

•Good communication skills

•Technical school training

•Good multitasker

•Strong mechanical aptitude

•Supervisory experience

•Fiber optics experience

Work History

Martin Sprocket and Gear 06/2021-07/2023

Plant Supervisor: Delegation of employees, Maintaing safety protocols, Maintaing production orders, Machine maintenance, Report to superintendent of all productivity, Interviewing and terminating of employees.

Howell Instruments, 03/2020 to 6/2021

Parts Specialist: Organizing, Distribution, Sourcing of parts

Tech B: Repairing ground support equipment

AC Repair Specialist with license for MAC

Sience of soldering and JSPEC certification

Express Car Service – 10/2018 -03/2020

Store Manager

Primary Responsibilities include:

• Providing support in the store recruiting process by making final employment decisions

• Supervising technicians and service personnel, planning and scheduling their duties, assigning work,

and following up on completion of assignments

• Coaching service department teammates on all operational issues of working the process within the

Mitchell systems and service standards

• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.

• Evaluating performance and productivity of all service department personnel

• Managing parts inventory and outside purchases, ensuring it complies with parts and updating and

restocking all in-house parts when needed

• Ensuring store safety, including the use of and maintenance of safety equipmentEducation

• Ensuring equipment/hardware layout and positioning within the service department

• Supervising shop area, equipment and teammates for compliance with company safety procedure

• Ensures that proper inspections are being conducted

i.Created work schedules according to sales volume and number of employees

ii.Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

iii.Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

iv.Boosted sales by 75% by effectively cultivating customer rapport and delivering superior customer service

v.Completed weekly payroll for employees with ISI and Mitchell

vi.Trained new hires for diverse jobs and kept employees up-to-date on new processes

vii.Trained and developed new associates on POS system and key sales tactics, which improved process flows

Automotive Mechanic

•Checked brake systems and determined need of pad replacement, disc turning or other

•maintenance requirements.

•Changed vehicle oil and replaced filter.

•Inspected customer vehicles for wear, tear and damage from accidents.

•Test drove vehicles to determine problems and test repairs.

•Assessed vehicle maintenance status and completed mileage-based services, including changing

•out belts, filling fluids and replacing gaskets.

•Supported technicians in equipment maintenance and repair.

•Maintained positive relationships with all customers.

•Provided outstanding customer service.

Automotive State Inspector

Advanced Total Kar Kare – 06/2012 - 10/2018

Store Manager

Lube Technician

Mechanic

Education

Army Aviations Logistics School - Fort Eustis, VA

AH-64A / AH-64D Certification-Air Crewman Badge: 07/2001

Proficient in power plant removal and install

Hydraulic repair

Overall repair of aircraft

Electronic knowledge of aircraft

Fire checks

Launching of aircraft

Joshua Christian Academy - Joshua, TX

High School Diploma: 05/2000



Contact this candidate