Latricia Smith

Enthusiastic energetic person looking for new career path

Myrtle Beach, SC 29588

adzdq8@r.postjobfree.com

+1-843-***-****

Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients. Very happy, friendly individual looking for a new career. Work Experience

Resolution Specialist

Walgreens - Remote

December 2022 to Present

• I resolved claims when they have been rejected by the insurance plan.

• Made outbound calls to insurance plans to get required information if needed to process rejected claims.

Customer Service Representative

ResultsCX - Remote

August 2022 to March 2023

I worked for BCBSM with health care

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Provided excellent technical support

Account Associate

VXI Global Solutions - Remote

June 2022 to August 2022

• I am post sales.

• I go into peoples account and check order status, delivery issues, start shipping investigations, refund or replace products and show the customer I care.

Assistant Manager

Subway

April 2019 to June 2020

• Served all in-line customers in a timely manner

• Greeted store associates with a friendly smile and helped them with any questions they had

• Handled in-line customers in a polite, courteous, and efficient manner

• Made sure all customers were greeted with a warm, friendly smile

• Improved customer satisfaction and loyalty by creating a survey for in-store customers Cashier

Ollie's Bargain Outlet - Myrtle Beach, SC

May 2018 to June 2018

• Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and non- traditional product lines

• Operated POS cash register, handling an average of [x] transactions daily, and counted the money in cash drawers to verify accuracy

• Communicated with customers daily, provided friendly and courteous service, and answered questions Homemaker

Home - Myrtle Beach, SC

September 2017 to May 2018

• I was a stay-at-home parent who was in college working on my associates degree in applied Science.

• I also was taking care of my grandson.

Shift Manager/keyholder

Dollar General - Myrtle Beach, SC

March 2017 to September 2017

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

• Provided customer service and was involved in training 4 new team members each month

• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually

Homemaker

Home - Myrtle Beach, SC

May 2011 to March 2017

• I was enrolled in college and was also unemployed at the time Shift Manager

McDonalds - Myrtle Beach, SC

August 2009 to May 2011

• Aligned departmental policies and practices with company standards to improve efficiency and customer service

• Lifted the morale of employees by improving efficiency and boosting employee job satisfaction

• Maintained an average of 100% on-time completion for all projects Education

Certificate

University of Phoenix - Phoenix, AZ

March 2019

Applied Science in Technology

Horry Georgetown Technical College - Myrtle Beach, SC May 2017

Skills

• Customer service

• Communication skills

• Leadership

• Cashiering

• Supervising experience

• Cash handling

• Time

management

English

• Typing

• Medical Coding

• CPT Coding

• ICD-10

• Medical Billing

• Medical Terminology

• Insurance Verification

• Microsoft Outlook

Certifications and Licenses

Medical Billing Certification

Certified Notary Public

CPR Certification

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