Customer Service Representative
Resume:
Latricia Smith
Enthusiastic energetic person looking for new career path
Myrtle Beach, SC 29588
********.*******@*****.***
Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients. Very happy, friendly individual looking for a new career. Work Experience
Resolution Specialist
Walgreens - Remote
December 2022 to Present
• I resolved claims when they have been rejected by the insurance plan.
• Made outbound calls to insurance plans to get required information if needed to process rejected claims.
Customer Service Representative
ResultsCX - Remote
August 2022 to March 2023
I worked for BCBSM with health care
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided excellent technical support
Account Associate
VXI Global Solutions - Remote
June 2022 to August 2022
• I am post sales.
• I go into peoples account and check order status, delivery issues, start shipping investigations, refund or replace products and show the customer I care.
Assistant Manager
Subway
April 2019 to June 2020
• Served all in-line customers in a timely manner
• Greeted store associates with a friendly smile and helped them with any questions they had
• Handled in-line customers in a polite, courteous, and efficient manner
• Made sure all customers were greeted with a warm, friendly smile
• Improved customer satisfaction and loyalty by creating a survey for in-store customers Cashier
Ollie's Bargain Outlet - Myrtle Beach, SC
May 2018 to June 2018
• Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and non- traditional product lines
• Operated POS cash register, handling an average of [x] transactions daily, and counted the money in cash drawers to verify accuracy
• Communicated with customers daily, provided friendly and courteous service, and answered questions Homemaker
Home - Myrtle Beach, SC
September 2017 to May 2018
• I was a stay-at-home parent who was in college working on my associates degree in applied Science.
• I also was taking care of my grandson.
Shift Manager/keyholder
Dollar General - Myrtle Beach, SC
March 2017 to September 2017
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
• Provided customer service and was involved in training 4 new team members each month
• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually
Homemaker
Home - Myrtle Beach, SC
May 2011 to March 2017
• I was enrolled in college and was also unemployed at the time Shift Manager
McDonalds - Myrtle Beach, SC
August 2009 to May 2011
• Aligned departmental policies and practices with company standards to improve efficiency and customer service
• Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
• Maintained an average of 100% on-time completion for all projects Education
Certificate
University of Phoenix - Phoenix, AZ
March 2019
Applied Science in Technology
Horry Georgetown Technical College - Myrtle Beach, SC May 2017
Skills
• Customer service
• Communication skills
• Leadership
• Cashiering
• Supervising experience
• Cash handling
• Time
management
English
• Typing
• Medical Coding
• CPT Coding
• ICD-10
• Medical Billing
• Medical Terminology
• Insurance Verification
• Microsoft Outlook
Certifications and Licenses
Medical Billing Certification
Certified Notary Public
CPR Certification
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