Dear Hiring Manager,

With this letter, I would genuinely like to express my interest and excitement in discussing further this position. I am very interested in this opportunity and hope that you consider me for an interview. I believe that if given the chance, the following skills and traits are what will make me successful in this position:

• Self-motivated individual who is capable of multi-tasking and prioritizing, with minimal to no supervision in a fast-paced environment

• Excellent communication skills in both English and Spanish

• Experience with troubleshooting issues in person and in a virtual environment via phone, email, or computer

• Outstanding customer service and maintaining a relationship with parents/clients by assisting with accounts, general questions and concerns, administration questions, and or customer satisfaction or complaints.

• Strong Interpersonal Skills

• Experience with project management, contract negotiation, team collaboration, and presenting information in a clear and precise way

• Motivated to persevere in any work type of environment

• Strong willingness to network, build long-lasting relationships, and collaborate with others to fulfill the organization’s mission

• Ability to manage others and work independently while meeting deadlines and overcoming unexpected challenges

• Capable of analyzing problems, finding creative solutions and strategies, and monitoring their implementation

• Experience with computers, help desk, and managing a high volume of calls and emails.

• Proficient in Microsoft Office

• Level 1 Fingerprint Clearance Card

• CPR Certification

I am confident I can add value to your team. Please feel free to contact me anytime via my cell phone number

520-***-**** or my email: adzdq1@r.postjobfree.com. I appreciate your time and consideration and look forward to speaking with you about this employment opportunity. Thank you,

Luis Noperi

Luis Noperi

adzdq1@r.postjobfree.com

520-***-****

Skills:

o Self-motivated individual with skills in Microsoft office suite o 7+ years in the Education field (paraprofessional, teaching, office administration, coordinator) o 5+ years of Customer Service experience

o Bilingual in English and Spanish

o Excellent interpersonal and communication skills both verbal and nonverbal o The ability to multi-task with attention to detail Experience:

Social Media Manager/Contract Negotiator– Mariachi Cielo de Mexico August 2007 (Present)

o Assist in the marketing and promotion of the group o Brand management on social media

o Perform curated performances for clients

o Negotiate contracts for both private and public performances o Receive deposits and payments from clients

Virtual Family Coordinator – Academy of Math and Science July 2020 – June 2023

o Managing 500+ scholar families

o Train new hires and staff on system software and overall policies o GoGuardian Ambassador – monitoring cybersecurity of scholars and staff o Administrative duties such as managing sensitive documents and student/parent contracts o Customer service skills used in various tasks such as enrollment of scholars, disciplinary issues, parent conferences, and conflict resolution amongst staff and or scholars o Analyze data, create reports, and implement solutions to foster positive results both academically and behaviorally

Dock Worker/Shipment Inspector - DHL International/Amazon Fulfillment Center November 2019 – June 2020

o Process and inspect shipment

o File any discrepancies and perform corrective procedures o Ensure shipping codes for delivery satisfaction

Paraprofessional – Academy of Math and Science

August 2017 – May 2018

o Perform administrative duties for office management o Assist in classrooms and act as an on-site substitute o Liaison to parents and community members inquiring about the Academy of Math and Science Program Director/ Educator - Luz Academy/ Pepe Barron Academy July 2014 – May 2016

o Implemented a math through music program that utilized math skills in fusion with musical notation o Created a learning environment promoting positive ideals and cooperative learning o Recorded student progress and regularly communicated with parents via email, phone call, or conference

Education:

High School Diploma 2011 – Tucson High Magnet School Undergraduate degree from University of Arizona – 2011/2012 (some college)