Dana Parker

832-***-**** adzdpt@r.postjobfree.com

Objective

Creative and innovative thinker with effective management and goal setting abilities

combined with superior leadership, team building, communication, interpersonal, and presentation skills with a passion for people and success.

Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

Education

Rice University Glasscock School- Human Resource Generalist

Experience

October 2021- Current

Intuit Client Tax Expert/ Customer Support

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

August 2004- August 2021

Managing Partner, Array formerly Inservio3/Copy Source 1

Serve the Houston market as Managing Partner. Maintain staff and client relationships assuring deadlines are met to ensure total success. Marketing developments including developing a personal book of business

Accounting, Finance, Information Technology, Operations and Management skill set. Lead and motivate to enhance and fully implement new business processes in order to maximize business objectives. Financial Management Executive with a unique mix of skill sets in financial operations and business management. A strong team player and communicator, who highly values personal and business integrity.

Software & Skills Applications

ADP/Paychex/Timeslips Payroll Systems

Intuit Product Suite (Quickbooks, Mailchimp, TurboTax)

Windows Suite (Word, Excel, Access)

Sales Force

Monday.com

PTS Tracking Software

Canva

Awards & Acknowledgements

Former President of Women Contractor’s Association

Former President of International Association of Women

Serve on committee’s with The Outreach Center of West Houston and NAMC

Houston Hero Award recipient

Various speaking engagements

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