Khayla Goff

Administrative Assistant - Goff Roof Systems, Inc

Lakeland, FL 33810

adzdot@r.postjobfree.com

+1-863-***-****

Office Administrative Assistant and recruiter with 10 years experience working in the construction industry. Provided excellent

customer service, vendor management and executive assistance to contractors and laborers on large scale residential and

commercial projects.

Work Experience

Administrative Assistant/ Customer Service Manager Goff Roof Systems, Inc - Lakeland, FL

December 2005 to Present

Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Make follow up calls to all customers once work was completed to ensure satisfaction On-boarding new hires / I-9 and backgrounds

Pulled emits, called in start ups and finals

Answered and managed incoming and outgoing calls

Scheduled construction job estimates and service calls Prepared bid sheets and sales contracts for administration Prepared bank deposits and reconciled invoices

Account management and upkeep customer files

Research for job permits

Map / Dispatch repair service jobs

Forwarded in coming emails, mail, customer inquiries General office duties including usage of internet, MS Office, data entry, Outlook mail and calendar Cashier/Customer Service

Sunoco Gas Station - Lakeland, FL

July 2021 to May 2023

handling the front cash register, gas, some experience with lotto but not much. i also stocked products, was provided a key and closed every night Customer Service Representative (remote)

TruGreen - Plant City, FL

April 2020 to September 2021

Staffing Specialist/Recruiter Payroll manager

Labor Ready - True Blue Staffing - Seffner, FL

February 2014 to December 2016

Provided an elevated customer experience to generate a loyal clientèle. Attended job recruitment fairs.

ATS / HRIS -Ellis Management

Promptly corresponded with all applicants and coordinated and conducted interviews. Created candidate profiles in ATS

Job order fulfilment

Onboarding specialist

Background/Drug Testing

I-9 E-Verification

Sales Blitz/B2B

Account Management

Payroll - Daily payouts to associates

Accounts Receivables

General Office Admin Assist duties

Customer Service Representative / Sales Rep

TruGreen - Plant City, FL

January 2012 to April 2014

Responsibilities

Worked in call center environment, taking inbound customer service calls. Assisting customers in making payments for monthly service, set up service calls and also taking any complaints. As a customer rep it was my job to calm the customer down and renew or keep their service. Also made outbound calls to previous customers in attempt to renew any cancelled service. Accomplishments

I was very successful in keeping services going and also renewing services Skills Used

customer service skills, communication skills, sales Senior Recruiter (Contract) part time

Spec Staffing - Tampa, FL

Recruited desired candidates for job openings we had, which includes interviews, job placement and at times job training

Job order fulfilment

Onboarding specialist

Background/Drug Testing

I-9 E-Verification

Sales Blitz/B2B

Account Management

Payroll - Daily payouts to associates

Accounts Receivables

General Office Admin Assist duties

Outside sales

Organizing Job fairs

Education

Kathleen Sr. High School - Lakeland, FL

2012

High School Diploma in General Studies/Skin

Florida Career College - Brandon, FL

Skills

• Customer Experience

• Customer Service

• Front Desk

• Call Center

• Customer Care

• Recruiting

• Workforce Development

• B2B Sales

• ATS

• Vendor Management

Additional Information

Skills

Multi-line phone talent Recruiting / Staffing

Training development aptitude Construction acclimated MS Windows proficient Job bid and estimate prep

Trusted key holder Organize job work orders

55+ WPM typing speed Job permits

Appointment setting Vendor management

Payroll ?

Invoice processing

Administrative support specialist

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