Customer Service Administrative Assistant

Career Objective:

To secure a position with an organization offering an opportunity for career growth where I can deliver administrative, clerical and strong customer service skills. Detail oriented with excellent communicating skills with proven ability to work independently or with team, applying strong work ethic to achieve Departmental goals.

Office Experience:

Microsoft Office 2019 (Word, Excel, Outlook)

Data Entry

Customer Service

Maintain files and reports

Assist Customers over the phone or in person

Professional Experience:

04/2022-Current Water Service Technician Charlotte, NC

Charlotte Water

Receives and completes assigned service work orders within a specified time period; accurately records the water meter readings; and enters pertinent notes associated with the work performed along with any notable conditions at each service address into a portable laptop.

Performs comprehensive field inspection of the water meter, register/wiring, and transmitter; validates proper and accurate reading match with register; and provides readings for billings.

Performs meter box maintenance by cleaning out dirt and debris; ensures box lid fits correctly; and reports any meter box deficiencies or service line repairs.

Replaces inoperable or malfunctioning meter and/or metering equipment as required.

01/2016 – Current Madden Consulting, INC Charlotte, NC

Administrative Assistant (Part-Time)

Provide quality customer service at front desk for Internal/External customers at Accounting Office

Answer phone calls and assisted customers as needed

Research inquires, copies, maintain filing system, manage Outlook

Schedule meeting and travel plans

05/2012 - Current Piedmont Airlines Charlotte, NC

Ramp Agent

Load and unloading plane cargo

Handled customer calls and provided customer service

Office clerk, prepared various duties using Microsoft Excel, and Word.

Manage equipment inventory.

10/2011 – 10/2013 Park Inc. Charlotte NC

Cashier

Provide quality customer service to valet parking customers.

Perform cashier duties such as checking customers in and out, operating cash register and collecting payments, running cashier reports and balancing cash register at end of shift.

06/2011- 08/2011 CSL Plasma Charlotte, NC

Medical Assistant Extern

Triaged patients and gathered all vitals and documented patient medication histories,

chief complaints, and allergies

Prepared and sanitized exam rooms to meet cleanliness standards.

Explained medical procedures patients upon arrival, and explained procedures in a professional and friendly manner.

8/2010- 8/2011 Convergys Charlotte, NC

Call Center Representative

Answered customer calls and assisted customers with troubleshooting cable equipment.

Delivered quality customer service by resolving customer billing issues, making payment arrangements and entering appropriate changes and information into the computer.

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