Human Resources Customer Service

With over ** years in Human Resources, Recruitment, Training and Management, I am confident that I bring the professionalism and skillset that can contribute positively to any company. My area of expertise stretches from training and recruiting to managing and supervising multiple locations and diverse personalities. I possess a strong passion for leadership, coaching, training, and developing teams in any industry. I bring an eager and self-starter mindset and am constantly looking to improve processes and team collaboration. Recruiting

Business Development

Strategic Planning

Financial Reporting

Negotiation Skills

Client Relationship Management

Team Leadership

Communication

P&L Management

AppleOne

Recruiter

Accomplishments:

Randstad Sourceright for Google Recruiting (Contract) Recruiting Specialist II

Accomplishments:

Conduct intake meetings with clients to agree on qualification criteria for candidates. Publish job ads on careers pages, job boards and social media. Source and contact passive candidates online (e.g. via LinkedIn). Screen resumes and job applications.

Interview candidates and provide shortlists of qualified potential hires. Update clients on hiring status (e.g. number of screened candidates). Prepare candidates before interviews with clients. Create talent pipelines with high-potential candidates for future job opportunities. Keep detailed records of past applicants’ information, including resumes, assignments, and interview evaluations.

Manage a portfolio of clients and maintain good relationships with them. Managed full cycle recruiting including sourcing, interviewing and offer negotiations. Globally recruited for multiple locations and job descriptions. Partner with hiring managers on recruiting related activities to seek out new recruiting opportunities.

Actively participate and network with associations, social networks, and other groups to build a network of candidates.

Schedule calendar invites for screening and follow up. Communicated duties, compensation, and benefits to potential candidates, enabling a solid understanding of job expectations.

01/2023 - Present

01/2022- 12/2022

RECRUITER

318-***-**** · adzdoj@r.postjobfree.com

Lewisville, TX 75057

J ESSICA RACHAL

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Finance America

Recruiting

02/2019 – 12/2021

Prepare recruitment materials and post jobs to appropriate job boards. Develop and update job descriptions and job specifications. Source candidates through various means (ATS, LinkedIn Recruiter, Indeed, etc.) to build a candidate pipeline.

Screen candidates by reviewing resumes, job applications, and performing phone screenings, conducting in-person and video interviews.

Develop, advise, and own the candidate communication and logistics for the overall interview experience from initial contact to offer extension. Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.

Leverage recruiting knowledge, recruitment results and competitive market intelligence to drive strategies and influence key internal stakeholders on recruitment activities and programs. Conduct market research to assist with hiring efforts (compensation, benefits). Stay up to date with current recruiting methods to ensure we are attracting and retaining the best candidates.

Conduct investigations and resolve employee issues. Extend advice and coach employees and management on human resources issues including employee relations, conflict resolution, company policy interpretation, and management principles. Maintains strong cross functional partnerships with business, managers, and other talent acquisition functions.

Created PowerPoints for Sales, Customer Service, Marketing, Collections and Successful Leadership Training.

Provides leadership and mentoring to other Talent Advisors as SME. Manages specialty Talent Acquisition projects relative to the supported businesses. Effectively manage the review and resolution of code of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, unprofessional behavior and executive office complaints ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.

Accomplishments:

Negotiated all terms on employment contracts (compensation, bonus structure, equity). Ensure all onboarding documents are completed (I-9, W4’s etc). Point of contact for new hires throughout interviewing and onboarding. Maintained KPI standards per policy (reach outs, interviews, offer extension, new hires, DEI). Security Finance Corp. 09/1998 – 09/2018

Recruiting

Source candidates through various means (ATS, LinkedIn Recruiter, Indeed, etc.) to build a robust candidate pipeline.

Screen candidates by reviewing resumes, job applications, and performing phone screenings, conducting in-person and video interviews.

Meet with team regularly to discuss current and future talent requirements, hiring status, strategies and issues.

Ensure that all required paperwork is completed appropriately during interview process and onboarding. (I-9 verifications, W-4, Benefits)

Follow up with applicants in a timely fashion.

Created PowerPoints for Sales, Customer Service, Marketing, Collections and Successful Leadership Training.

Accomplishments:

References are available on request.

Northwestern State University

Associate of General Studies

EDUCATION

Extend advice and coach employees and management on human resources issues including employee relations, conflict resolution, company policy interpretation, and management principles. Conduct investigations and resolve employee issues. Effectively manage the review and resolution of code of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, unprofessional behavior and executive office complaints ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.

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