Customer Service Sales Manager

JE F F R E Y A. ED W A R D S

774-***-**** ************@*****.***

TOP PERFORMING & RESULTS-DRIVEN LEADER

Target: Sales / Insurance – Telecommute Opportunities High-achieving and ambitious self-starter with an entrepreneurial spirit and rich experience encompassing sales, insurance, and management in diverse industries. Ability to consistently achieve business goals and objectives through strategic planning, stellar customer service, and tactical sales. Strong interpersonal skills, proficient in fostering positive relationships and communicating effectively at all levels. Seeking to utilize experience and exceptional work ethic in an organization that values dedication, integrity, and results. Available to travel and open to telecommute positions.

AREAS OF EXPERTISE

Customer-Focused Service &

Satisfaction

Strategic Sales & Business

Development Leadership & Team

Development

Business Operations

Management

Collaboration & Team Building

Organization & Prioritization

KEY SKILLS ASSESSMENT

Increasing Revenue Growth

Complex Problem

Resolution

Analysis & Decision-Making

Effective and respected leader with a passion for empowering teams to increase productivity and sales results. Exceptional ability to manage challenging behavior with diplomacy, professionalism, and results. Extensive insurance policy coverage knowledge and expertise in assessment of personal, property, and casualty losses. Expert in negotiating peaceful resolutions to claims with an emphasis on fairness and thoroughness. Over twenty years experience in construction at the management level. PROFESSIONAL EXPERIENCE

Safety Insurance, Boston MA 2016-2023 Property Examiner, Property Claims Coordinate the investigation and settlement of large and/or complex homeowners and commercial claims assigned to independent adjusters.

• Determine the likely cause of loss and damages of large losses according to company guidelines. • Monitor the submission of supporting claim information from the independent adjusters, vendors, experts, and attorneys

• Review the policy to determine coverage and issues denials when appropriate

• Review reports and estimates for accuracy and approves settlement requests from independent adjusters • Provide periodic reports and authority request to management

• Issue claim settlement checks

• Coordinate the investigation and disposal of salvage

• Investigate and prepare claims for subrogation recovery

• Maintain current diary on all claims

• Review independent adjusters reports and estimates for accuracy

• Attend mediations, reference hearings and trials as company representative

• Performs other activities as directed

EAST COAST CLAIMS SERVICE, INC., North Scituate, RI 2013-2016 Property Adjuster

Leverage industry expertise to achieve objectives by analyzing case facts to determine accurate and appropriate compensation. Impact bottom line results by identifying any potential fraud for each property claim and/or denial.

Build and maintain an extensive industry network and consult with experts to assess valuations of residential and commercial properties.

Optimize efficiency of processes while meeting with Public Adjusters and Insureds for inspections and preparing detailed estimates and Statements of Loss for Insured, Insurer, and Public Adjuster. LEADER GARAGE DOOR, INC., Charlton, MA 2002-2013 Owner / Operator

Launched and managed all aspects of business providing services consisting of installing and repairing garage doors as well as other incidental services such as carpentry.

Drove overall effectiveness of operations to increase revenue growth through strong leadership of six employees, skillful management of financials, and continuous improvement. RAYNOR GARAGE DOORS, INC., Worcester, MA 1995-2002 General Manager / Commercial Sales Manager

Employed best practice leadership skills to manage business operations including hiring/coaching/firing employees; spearheading residential/commercial sales; maintaining inventory, and maximizing use of resources.

Increased sales through hands-on team leadership, strategic planning, and competitive analysis. PRIOR EXPERIENCE

Store Manager/Estimator, Howlett Lumber Company, Charlton Depot, MA PROFESSIONAL DEVELOPMENT

Committed to lifelong learning and self-directed education.

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