Customer Service Patient Care

Location:

Atlanta, GA

Posted:

August 31, 2023

Contact this candidate

Resume:

ANDRIA ROBERTS

CAREER SUMMARY

Motivated and dedicated professional with years of expertise in customer relations and service satisfaction. Proficient in job execution and proven track record of success in compliance and customer service. Skilled and collaborative team player with experience in coordinating, planning and supporting daily operations. EMPLOYMENT HISTORY

HOWARD JOHNSON 04/2019-CURRENT

JOB TITLE: FRONT DESK AGENT

• Ensures guest requests are met, billing instructions are followed, and valid method of payment established

• Check-in/check-out hotel guests in a timely and professional manner, processed all payments according to established procedures

• Manages the booking and billing of guest reservations, checks guests in and out of their rooms, reviews daily reports, handles multiple telephone lines, maintains cash drawer and handles all guests complaints

• Uphold cleanliness, organization and positive morale within the work area

• General office duties includes answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs

• Works closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports

AT HOME SREVICES 01/2018-04/2019

JOB TITLE: CAREGIVER

• Cared for each patient by assisting with their personal care and house chores, maintained record of patient care, condition, progress, or problems

• Prepared appropriate medical documentation on all patients, contacts, medications, assessments, transfer information

• Provided patients and families with emotional support and instruction, assisted patient and families in achieving optimal resolution of needs and problems

• Kept accurate record of client progress, services performed and any changes in client condition so as to report management

• Assisted clients with their medications that were self-administered, performed daily assessments and documented all care and treatments

• Developed initial plan of treatment based on physician’s orders and initial patient assessment

• Maintained positive working relationships with clients and management

• Transported clients to locations outside the home

• Prepared meals for patients per their dietary guidelines HILL MANUFACTURING 03/2017-01/2018

JOB TITLE: PHONE SALE AGENT

• Developed and maintained customer relationships with commercial customers thru phone contact and direct mail

• Responsible for seeking new business and selling packages, supported inquiries from the end user when requesting order information

• Strong ability to work collaboratively between multiple departments and Sales Organizations

• Mindset dedicated to delivering an ever-increasing level of support throughout the organization

• Communicated effectively and provided customers with exceptional customer service through identifying and expediting critical issues

• Attended all of company’s events to take care of our clients’ needs and assist with celebrity relations

• Run and maintained reporting for customer order billings

• Ability to follow-up and insure tasks are completed to the satisfaction of the business 9415 Windy Court

Jonesboro, GA 30238

**************@*****.***

404-***-****

EDUCATION

STRAYER UNIVERSITY/STUDIES

IN MARKETING

ADVANCED CAREER

TRAINING/BUSINESS OFFICE

ADMINISTRATION DIPLOMA

LOVEJOY HIGH SCHOOL/HIGH

SCHOOL DIPLOMA

CORE COMPETENCIES

REPORTS DOCUMENTATION

COMMUNCIATION SKILLS

INTERPERSONAL SKILLS

PROCESS IMPROVEMENT

CONFLICT RESOLUTION

ATTENTION TO DETAIL

CUSTOMER RELATIONS

DEADLINE ORIENTED

QUALITY ASSURANCE

TIME MANAGEMENT

CRITICAL THINKING

CUSTOMER FOCUSED

TECHNICAL SUPPORT

PROBLEM SOLVING

MICROSOFT OFFICE

SALES SUPPORT

PATIENT CARE

TEAM WORK

INTEGRITY STAFFING-AMAZON 09-2015-01/2017

JOB TITLE: SHIFT MANAGER

• Looked after the operational, and managerial duties, and functions

• Supervised the work of other staff members, and organized the stocks, and other important equipment

• Assisted the expert team members, and managers to recruit new employees for enhancing the business

• Looked after the company policies, and procedures, and ensured high standards of customer service

• Monitored employee performance by conducting daily evaluations to ensure facility ran efficiently and effectively while providing guidance, feedback, and encouragement

• Ensured operational productivity goals were achieved by prioritizing assignments, problem solving, and directing the workforce in an ever changing warehouse environment

• Attended daily meetings with Senior Management and General Manager to report all productivity, attendance, and daily operations

WIPRO 09/2014-09/2015

JOB TITLE: CUSTOMER SPECIALIST

• Answered all incoming calls and provided information to customers/potential customers on pricing and availability

• Addressed and resolved customer product complaints empathetically and professionally, built a rapport with customers while providing great customer service

• Maintained a high volume workload within a fast paced environment

• Maintained a knowledge of sales, promotions, store policies and security practices, recommended products based on customer needs and desires

• Consistently demonstrated professional customer service to internal/external clients

• Ensured each customer received outstanding service by establishing a friendly environment and acknowledgement

• Effective communication with staff/management to ensure quality of service

• Utilization of scripts and job aids to address any customer concerns 9415 Windy Court