Customer Service General Manager

Resume

ROLA HAWANINI

Cell: 650-***-**** - Email: adzdle@r.postjobfree.com

Career Objective: I am seeking an analytical position that will use my skills and experience in a position that provides an opportunity for growth and advancement. Career Summary

Dedicated, hardworking business owner and management professional with extensive business planning and operations background. Experienced in staff management and training and is a highly proactive manager with decades of experience in business leadership and team development in customer service. Qualifications & Experience

• Team Builder

• Natural Leader

• Committed to the highest level of Customer Service

• Cost Control

• Quality Control Analytics

• Point of Sale (POS) System Operation

• Standard Accounting Principles

• Competent in: QuickBooks, Windows Applications (Word, Excel, etc) Work History

Capri Café, Sacramento, CA Sole Proprietor 2018 – 2023 As the business owner, I was responsible for ensuring that all financial reports, personnel payroll and records were prepared and maintained according to standard accounting principles and business policies and procedures. I was responsible for estimating food and other supplies and coordinating delivery. I conducted inventory of products, supplies, and equipment. I developed staffing levels and schedules to meet customer demand. Performed staff on-boarding and training; and, investigated and resolved customer complaints. I worked with division contacts within the professional building to fulfill requests for special menu items or to provide extensive catering services for business lunches, holiday parties and organizational celebrations. Crepevine, San Francisco, CA General Manager 2009 - 2016 As the General Manager, I was solely responsible for all aspects of business success including finance, staffing, payroll, inventory, and menus. I conducted all business operations according to company policies and procedures. I met regularly with the business owner and staff. I lead staff and management and oversaw the daily operations of the business. I was responsible for quality control, and food safety training on food temperature, storage, labeling, and usage. Investigated and resolved customer complaints. Mama Mia Café, San Mateo, CA Sole Proprietor 2004 – 2008 Owned and operated a successful restaurant located in a high traffic area of San Mateo. As the business owner, I was responsible for record-keeping, hiring and training staff, preparing payroll and tax records, according to standard accounting principles. Developed business policies and procedures for estimating food and other supplies and coordinating delivery. I conducted inventory of products, supplies, and equipment. I developed the menu serving both in-restaurant and take-out customers along with catering services to surrounding businesses and organizations.

Education and Certification

• AA Degree

• California Real Estate License

• ServSafe Certification

• Nutritional Certification

Multilingual

Fluent in English, Arabic and French

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