Kristina Quarles

Antioch, Tennessee

615-***-**** · adzdl0@r.postjobfree.com

AREAS OF EXPERTISE:

Critical Thinking

Outstanding interpersonal Skills

Mediation

Project Planning

Strong Relationship Building

Transition through Continuum of Care

Attention to Detail

Solution-Selling Initiatives

Workers’ Compensation Knowledge

Team Building

Community Outreach and Education

Crisis Management

PROFESSIONAL EXPERIENCE:

Vanderbilt University Medical Center · 2017 – Present

Sr. Customer Relations Manager

Develop and maintain relationships with hospital providers.

Collaborate with clinic leadership to improve scheduling protocols and processes.

Improve overall customer satisfaction through process improvement efforts.

Collaborate with project management specialists to ensure customer satisfaction and process improvement across service lines.

Special focus on communication and quality improvements.

Signature HealthCare of Nashville, Nashville, Tennessee · 2014 – 2017

Admissions Director

Developed new relationships with potential referral sources and maintain existing referral sources in efforts to build census.

Generated patient admissions from hospital-based referral sources.

Conduct pre-admission assessments in the acute care setting to determine appropriateness for skilled nursing placement and long-term care placement.

Established and maintain significant professional relationships with key hospital personnel.

Worked closely with patient care teams in transitioning patients through the admissions process.

Thorough working knowledge of Medicare, Managed Care, Medicaid, and Private Insurance benefits, approvals and reimbursement process.

Vanguard Healthcare, Brentwood, Tennessee · 2004 – 2014

Director of Centralized Admissions (2011-2014)

Managed the Centralized Admissions Team, Implemented and improved the admissions process, Supervised and trained the Centralized Admissions Team.

Developed new relationships with key referral sources while maintaining existing referral sources in efforts to build census.

Conducted Pre-Admission Assessment Screenings based on clinical and financial review to determine appropriateness for skilled nursing placement and long-term care for 26 nursing facilities.

Established and maintained significant professional relationships with key hospital personnel.

Worked closely with patient care teams in transitioning patients through the admissions process.

Extensive working knowledge of Medicare, Managed Care, Medicaid, and Private Insurance benefits, approvals and reimbursement process.

Explained and discussed insurance benefits, deductibles, and financial obligations with families and residents as it related to the rehabilitation and long-term care stay.

Admissions Director (2007-2011)

Developed new relationships with key referral sources while maintaining existing referral sources in efforts to build census.

Conducted Pre-Admission Assessment Screenings based on clinical and financial review to determine appropriateness for skilled nursing facility and long-term care placement.

Established and maintained significant professional relationships with key hospital personnel.

Coordinated completion of admissions paperwork on all admissions as well as conducting tours of the facility.

Certified Nursing Assistant (2004-2007)

Developed a structured individualized plan of care to meet the needs of residents, including assistance with grooming, bathing, oral hygiene, feeding, incontinence care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, and assessed communication level.

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EDUCATION:

Currently working on DBA with a Concentration in Healthcare Leadership

Walden University

MBA with a Concentration in Healthcare through

Strayer University

Bachelor of Business Administration with a Concentration in Healthcare

Strayer University

Professional References Available Upon Request

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