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Stacia M. Rhoads

Operations Support

adzdke@r.postjobfree.com • 717-***-****

*** *** ****** **** • Lewisberry, PA 17339

Accomplished and goal-oriented professional with strong aptitude for researching and utilizing accounting best practices. Adept at processing payroll, accounts receivables and payables and utilizing data to provide detailed analysis. Persuasive communicator with proven expertise in spearheading complex projects. Proven ability to handle sensitive issues in a prompt manner. Proficient use of multiple software for basic accounting. Developing and modifying websites and leading wide range of administrative tasks to improve operational efficiency. Proven track record of delivering outstanding services for acquiring high customer satisfaction and retention scores. Team player with strong attention-to-detail, interpersonal, multi-tasking, time management, and problem-solving skills. Proven ability to thrive in remote working positions.

Areas of Expertise

Bookkeeping

Process Improvement

Office Operations Administration

Revenue Optimization

Project Coordination & Management

Customer Satisfaction & Retention

Customer Service & Success

Cross-team Collaboration

Executive Support

Professional Experience

Merlin Communications, Etters, PA January 2023 – June, 2023 Operations Support Administrator

Recent addition to a team of proven professionals in the telecommunications sector. Listed as one of the fastest growing companies in Central Pennsylvania with a forecasted 2023 revenue of over three million dollars.

● Increased efficiency in estimating, ordering, and invoicing procedures by implementing a plan which allows all job-related communications available to all project managers and on-site technicians.

● Developed spreadsheets and job trackers to provide better insight into net gains per job allowing estimators to provide more accurate estimates decreasing waste and increasing revenue.

● Developed processes to improve technicians’ promptness in submitting job and payroll paperwork.

● Updated and organized traditional files while implementing a digital filing system to provide easier access to customer and vendor files remotely.

● Reconciled credit card and bank statements to track spending and reduce waste. Page 2 2

Howard Home Improvements, Lewisberry, PA 2019 – 2022 Home Remodeling Project & Office Manager / Executive Assistant Leverage professional expertise to maintain and update company website and social media for development of robust design and incorporating new photographs. Serve as primary contact between projects managers and clients. Lead all employees to ensure prompt delivery of excellent service.

● Augmented traffic and sales requests up to 200% by modifying website and with Google business analytics.

● Enhanced retention rates up to 50% by improving turnaround time through templates of project estimation.

● Acquired five-star ratings across Google, Angi (formerly Home Advisor), and Thumbtack through close collaboration with customers.

Kohl’s, Mechanicsburg, PA 2012 – 2018

Administrative Assistant Area Sales Supervisor

Coordinated with HR, Senior Management, and staff to ensure smooth flow of operations. Involved in strategic management team planning to ensure establishment of goals in with the company’s values and culture statements. Administered all organizational purchases. Scheduled all meetings and lead documentation preparation process.

● Decreased shoe mis-mates up to 50% by implementing effective program.

● Delivered outstanding services to customers; resulted in achieving / maintaining customer service score above company standards of 85%.

Additional Experience

Interior Designer & Office Manager, Loran Design Projects, Baltimore, MD Education

Bachelor of Science; Business Administration, May 2023 West Virginia University, Morgantown, WV

Major: Business Administration GPA: 3.57 (Cum Laude) Associate in applied science, 2019

Harrisburg Area Community College, Harrisburg, PA

Major: Generalized Studies with Concentration in Business Administration GPA: 3.23 Affiliations

WVU Member of Phi Sigma Theta National Honors Society and National Society of Leadership and Success HACC Dean’s List- Academic years 2016, 2017, 2018

Art Institute Dean’s List; Member of Alpha Beta Kappa National Honors Society, Graduated Magna Cum Laude

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