Technical Training Microsoft Office
Resume:
Kimberly Stover
adzdj4@r.postjobfree.com
A seasoned and innovative Technical Training Manager with over 23 years of experience in designing, developing, writing, and delivering high-quality technical training programs for various industries and audiences. Skilled in using various instructional methods, tools, technologies to create engaging and effective learning solutions that meet business needs and objectives. Adept at leading and managing cross-functional teams, projects, stakeholders as well as organizational change management to ensure successful training outcomes and customer satisfaction.
Skills
Technical Training: Designing, developing, writing and delivering technical training programs using various methods, tools, and platforms for diverse audiences and technologies.
Change Management: Leading projects, managing time, priorities, and processes to drive successful organizational change.
Project Management: Planning, coordinating, and executing training projects within budget and timelines using project management software and methodologies.
Effective Communication: Explaining technical concepts clearly, creating engaging content, and presenting information to diverse learners.
Leadership: Managing cross-functional teams, stakeholders, and providing guidance for successful training outcomes.
Business Acumen: Aligning training strategies with industry needs and objectives.
Technical Proficiency: Skilled in Microsoft Office 365, Teams, Camtasia, SharePoint, SnagIt, Articulate Storyline, Adobe Captivate, Schoox LMS, Salesforce, and other relevant tools.
Experience
April 2022-March 2023
The MCS Group
Technical Training Manager
Remote
Developed and delivered weekly training tips on Microsoft Office 365, utilizing PowerPoint and Camtasia. Presented engaging tips to over 250 associates, improving their performance with technical information, best practices, and productivity enhancing techniques.
Onboarded new associates by providing comprehensive training on organization specific technical software such as BizLibrary LMS. Ensured their smooth integration, equipped with necessary skills, and facilitated effective utilization of the software.
Tested and revised over 100 templates for a new web-based software project. Assumed responsibility for evaluating and selecting vendors to provide necessary support and expertise for the launch of the new software system.
Nov 2021-Feb 2022
Oscar Health Insurance/ISC Resources
Remote
Instructional Designer/Technical Trainer
Instructed associates on the use of Jira software: I delivered comprehensive training sessions to over 150 Care Guides, Clinical Guides, and Concierge Experts on effectively utilizing Jira software for their specific roles and responsibilities. By demonstrating the functionalities and features of Jira, I empowered team members to efficiently manage tasks, track progress, and collaborate seamlessly. Also, on using Microsoft Office 365 with Teams to exchange conversations between associates and their supervisors.
Demonstrated secure messaging using Jira to over 150 new associates: Recognizing the importance of secure communication, I provided hands-on instruction on creating and sending secure messages using Jira. Through practical examples and interactive exercises, I ensured that team members understood the best practices for maintaining confidentiality and privacy while utilizing the platform.
Updated and maintained training documents: As part of my role, I took charge of updating and maintaining training documents for facilitators. Utilizing Schoox LMS, I ensured that the training materials were accurate, up-to-date, and easily accessible for facilitators delivering training sessions. By regularly reviewing and enhancing the content, I facilitated a consistent and high-quality training experience for all team members.
June 2020-July 2021
Optum/Apex
Remote
Technical Trainer/Instructional Designer
Conducted online training sessions for over 1000 NYC COVID-19 Monitors, Case Investigators, and Community Engagement Specialists, providing comprehensive guidance on utilizing various tools such as Salesforce, Calabrio, and the Knowledge Management Library as well as Microsoft Office 365 in their respective roles. By leveraging virtual training platforms, I ensured that the training was accessible and impactful for all participants.
Led development and updating interactive Articulate Storyline courses on topics such as Salesforce, Skills-Based Coaching, and Computer Based Training. Also, created comprehensive PowerPoint documents and Facilitator Guides, ensuring consistency and effectiveness in training delivery.
Cross-trained Monitors to Case Investigators: In response to organizational needs, I successfully cross-trained over 700 Monitors to become Case Investigators within a tight timeframe of one week. This involved developing a tailored training program, conducting intensive training sessions, and providing ongoing support to ensure a smooth transition and proficiency in the new role.
Trained Supervisors and Managers on Calabrio: Recognizing the importance of training leaders within the organization, I conducted training sessions specifically tailored for Supervisors and Managers on Calabrio. By providing comprehensive instruction and guidance, I empowered them to effectively utilize the Calabrio platform and leverage its functionalities for improved management and performance tracking.
Sept 2017-Dec. 2019
Boeing/Volt Workforce
Huntington Beach, CA
Instructional Systems Designer/Contractor
Developed and managed project plans, including progress reporting: I successfully developed and managed project plans to streamline and update training courses, ensuring compliance with deadlines and specifications, Additionally, I maintained regular communication with the Project Manager, providing weekly progress reports on ongoing projects. This facilitated effective monitoring of project milestones, identification of potential issues, and timely adjustments as needed.
Updated and created courses, assessments, and exams: Using tools such as PowerPoint, Word, Adobe Captivate and Storyline, I leveraged my instructional design expertise to update and create courses in accordance with the latest process specifications. Additionally, I took responsibility for developing knowledge assessments and practical exams for students, ensuring alignment with course objectives, and enabling trainees to acquire the necessary knowledge and skills for effective role performance.
Adapted to new processes: Given the dynamic nature of the industry, I consistently demonstrated my ability to adapt quickly and effectively to new and changing processes. I embraced new methodologies and technologies, allowing me to maintain a high level of performance and deliver training materials that met the latest standards and specifications.
Collaborated with stakeholders: I actively collaborated with engineers, instructors, project managers, and managers to review and obtain sign-off on courses. By leveraging their expertise and insights, I enhanced the quality and accuracy of training materials and ensured alignment with organizational objectives.
Aug 2011-July 2015
UTC Fire & Security
Costa Mesa, CA
Technical Trainer
Delivered proprietary software training: Utilizing company software, Adobe Captivate, PowerPoint, Word, Excel, and WebEx, I delivered comprehensive software training sessions to both internal and external customers. This involved traveling approximately 30% of the time to conduct in-person training sessions, ensuring effective knowledge transfer and customer satisfaction.
Provided consultation and follow-up support, optimizing software use for billing purposes. Leveraging WebEx, PowerPoint, and Word documents for the customer.
Introduced Adobe Captivate, created engaging demonstrations, and contributed to process improvement initiatives.
Developed and Trained on ACE, a methodology like Six Sigma, contributing to process improvement initiatives. Additionally, I became an ACE certified trainer, leading the training of 30 associates in ACE courses, equipping them with valuable skills for driving continuous improvement.
Conducted Market Feedback Analysis: Both internally and externally, I took the lead in conducting Market Feedback Analysis using SurveyMonkey. By soliciting feedback and opinions, I gained valuable insights that informed decision-making processes and facilitated customer-centric improvements.
March 1996-June 2007
The Capital Group
Irvine, CA
Training Specialist/Senior Portfolio Accountant
Conducted training for new portfolio accountants on proprietary accounting software, Microsoft Office and monitoring their progress and effectiveness. Also mentored a new trainer in the San Antonio office, offering guidance and feedback.
Collaborated with subject matter experts (SMEs) to develop internal training materials, including documents and presentations, using PowerPoint, Word and Roboinfo.
Designed, delivered, and implemented tailored training programs for over 250 associates encompassing CRM system training for Investment Managers, conceptual, procedural, system and business literacy training for existing portfolio accounting associates, as well as soft skills training and train-the-trainer sessions for new senior portfolio accountants.
Project managed the development of a training environment using a snapshot of thirty accounts in a test system, facilitating hands-on learning for new accountants in handling common discrepancies.
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