Customer Service Call Center
Resume:
Quaneckqua Carter
Sharon, MS *****
***********@*****.***
“My name is Quaneckqua Carter, and I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service,receptionist and housekeeping opportunities, and also Daycare Assistant through which I was able to have fewer returned products and increased repeat customers, when compared with co-workers. I am dedicated, outgoing, and a team player.
Authorized to work in the US for any employer
Work Experience
Janitorial Lead
Sizemore Inc. - Canton, MS
June 2022 to March 2023
• Clean restrooms, clean mirrors and sinks, wash toilets and urinals.
• Complete payroll hours for fellow employees.
• Used numerous cleaning supplies and machines, including floor scrubbers
• Maintain cleanliness and sanitation in to ensure the safety of staff and students.
• Record and submit payroll, bookkeeping and financial audits of payroll and invoices.
• Maintain floors, stripping, waxing and buffing with automatic scrubbers at various locations.
• Wash walls, ceilings, woodwork, windows, mirrors, and fixtures using both step and extension ladders.
• Lead, assign and oversee work relate duties and responsibilities necessary to maintain overall cleanliness.
Administrative Assistant/Receptionist/File clerk
YoungWilliams - Ridgeland, MS
March 2022 to June 2022
• Greeting clients
• answering phone calls
• taking messages
• managing email and mail correspondence
• calendaring
Patient Care Assistant (CNA)
SON Valley - Canton, MS
June 2019 to March 2021
Assist with taking patients bath, feeding, washing clothes, light housekeeping, doing activities, getting them dress,.
Deli Clerk/Cashier
Piggly Wiggly - Canton, MS
March 2017 to November 2018
Handling various products in the deli department and interacting with customers to make sales. Front Line Cashier
TJ Maxx - Ridgeland, MS
January 2014 to August 2015
Methodical and driven Cashier with exceptional skills and hands-on experience in cash handling, cash balancing and closing, bill generation and customer service. A proven team-player who is highly skilled in processing credit card, check and cash-based transactions. Customer service-oriented attitude, with a demonstrated ability to resolve problems and create a friendly environment CNA Assistant
Mississippi Job Corp Center
March 2011 to February 2012
Responsible for bathing patients
• Responsible for feeding and dressing patients
• Responsible for taking Vital Signs
• Bathing
Mtek
Madison, Ms
• Material handler, Part Inspector, Part assembler
• Pallet driver, Put Cable Latches together
• Labor man
• Measured cables and marked them
• Pulled foam and trim for the lines
• Performed duties with power tools
Checked gages for parts and marked them
Office Administration
Mississippi Job Corp Center - Crystal Springs, MS
March 2011 to February 2012
Skills Used
Computers
Fax Machines
File Papers
Printers
Telephone
Call Center Representative
Comcast - Jackson, MS
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Janitorial/Housekeeper Lead
Sizemore Inc. - Canton, MS
Clean restrooms, clean mirrors and sinks, wash toilets and urinals. Complete payroll hours for fellow employees. Maintain cleanliness and sanitation in to ensure the safety of staff and students. Record and submit payroll, bookkeeping and financial audits of payroll and invoices. Education
GED in Information Technology Skills
Mississippi Job Corp Center
March 2011 to February 2012
Associate's degree
Skills
• Cashier (6 years)
• Housekeeping (3 years)
• CPR Certified (5 years)
• Office Administration (2 years)
• Front Desk
• Security (1 year)
• Customer Service
• Food Service
• Fast Food
• Childcare (2 years)
• Receptionist (2 years)
• Materials Handling
• Home Care
• Vital Signs
• Toddler Care
• Commercial Cleaning
• Organizational Skills
• Cold Calling
• Food Preparation
• Infant Care
• Senior Care
• Babysitting
• Food service (5 years)
• Food handling
• Driving
• Warehouse experience
• Delivery driver experience
• Van driver
• Medical coding (6 years)
• Courier
• Bilingual
• Clerical experience
• Employment & labor law
• Documentation review
• Medical office experience
• Sales
• ICD-9
• ICD-10
• Accounting
• Databases
• Analysis skills
• .NET
• P&L Management
• LIHTC
• Hotel experience
• Heavy lifting
Certifications and Licenses
Certified Nursing Assistant
December 2011 to Present
Assisting patient and all people with care
Certified Nursing Assistant (CNA)
First Aid Certification
CPR Certification
Medical Billing and Coding
March 2014 to February 2023
Driver's License
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