Customer Service Data Entry

KIRK-PATRICK

DAVIS

adzdh1@r.postjobfree.com 786-***-****

LauderHill, FL 33309

PROFESSIONAL SUMMARY

Self-motivated professional who works well independently or as part of a team Ability to multi-task and be flexible when faced with diverse situations Highly reliable and dependable Proficient in Microsoft Excel, Word, Outlook and PowerPoint Work effectively as a team contributor on all assignments Ability to interact effectively at all levels

SKILLS

Upbeat and Positive Personality

Calm and Professional Under

Pressure

Special Requests

Seating Arrangements

Data Entry and Maintenance

Building Customer Trust and Loyalty

Understanding Customer Needs

Call Documentation

Customer Account Management

Issue and Complaint Resolution

Order and Refund Processing

Customer Data Confidentiality

PROFESSIONAL EXPERIENCE

09/2019 - 05/2022

Customer Service Agent Convey Health Solutions - Fort Lauderdale, FL Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Place orders from inbound calls and mail in, assist with website issues, online account, check balances also send replacement card if lost or stolen. Survey Agent/Customer Service MDVIP - Boca Raton, FL 01/2016 - 01/2020 Assist patient with question regarding their membership in the MDVIP concierge program, billing, payments, traveling Doctors, advice members of different test and care provided to them through the program that are not available at a regular practice

Also survey patient to validate the physician practice for enrollment in the MDVIP concierge program

Account Manager Berge's Law Group - Ft Lauderdale, FL 05/2014 - 12/2017 Upload documents received by clients and post to their account Prepare dispute and dismissal letters to creditors and debt collection companies Update clients on a daily or weekly basis Answer high volume of inbound calls Educate prospective and current clients on how debt dismissal litigation works Process payments and post to proper account

Loan Specialist Access Financial - Plantation, FL 06/2011 - 02/2014 Answer high volume of inbound calls

Process loan applications

Verify customer's employment, bank information, etc To ensure they are able to pay back the loan

Offer products to prospective and existing customers Process payments and post to proper accounts

Coordinate payment arrangements

Answer any questions and resolve discrepancies

Student Advisor Market Linx Direct Inc - Ft. Lauderdale, FL 07/2010 - 06/2011 Handle inbound and outbound calls

Match potential students with the college that offers their curriculum Set up appointments

Maintain and track files

04/2005 - 07/2010

Sales/Customer Service Representative Everglades Direct Inc - Sunrise, FL Handle inbound and outbound calls

Assist potential clients with questions about products Process all orders and ensure receipt of orders

Assist with billing, shipping, credits and payments EDUCATION

Took college courses - Norwalk Community College

St Jago High - Spanish Town

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