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****-* ********** **. **, Wilson, NC 27893 H: 252-***-**** C: 405-***-**** adzdgu@r.postjobfree.com Quality focused Administrative Assistant committed to approaching tasks with tenacity and attention to detail. Professional phone etiquette

Customer service-oriented

Multi-line phone proficiency

Advanced clerical knowledge

Accounting familiarity

Invoice processing

Excellent communication skills

Administrative support

Front desk management

Office Assistant/Help Desk Advocate, 11/2018 to 03/2020 Holden Temporary Services – Wilson, NC

Worked at various offices in Wilson, NC (per assignments sent to through Agency) Front Desk Receptionist, answered phones, waited on customers, collected money & forwarded to appropriate person Filing, data entry, operated various office machines Customer Service duties - assisted customers according to their requests - Microsoft word, e-mail, faxed documents

& assisted with outgoing & incoming mail

Help Desk Advocate for United Health Care, 12/2016 to 05/2017 Alorica – Rocky Mount, NC

Answered Customer Service calls from pharmacists/Techs to enable them to achieve paid claims. Spoke with numerous employees from various medical facilities, as well as UHC employees and members, to resolve issues and help them with their specific needs

Provided information and forwarded calls to various Departments Accounts Receivable, Switchboard Operator/Front Desk Receptionist, 12/1999 to 03/2016 The Morrison Group – Edmond, OK

Contacted businesses/AP Depts that had delinquent accounts Data Entry in Excel - noted and updated accounts in computer system Typed collection letters when required

Handled outgoing and incoming calls (including resolving AR and Customer Service issues) Sales support, daily and monthly billing

Operated Mail and FedEx machines

Microsoft Word, Outlook, faxed documents, e-mail, copiers/scanners High School Diploma

Douglas School of Business - Monessen, Pennsylvania Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

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