Customer Service Account Manager

TIFFANY JAMES

*************@*****.*** 912-***-**** Jesup, GA 31546

Summary

Professional Customer Account Manager with extensive experience in Healthcare industry. Expert at managing and forecasting key account metrics to consistently increase profits. Possesses drive and perseverance to deliver top quality service.

Customer Account Manager with acute vision and determination to achieve success. Highly skilled in data analysis and strategic planning. Focused on building strong business relationships to develop and grow accounts.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Client Relationship Building

Revenue Generation

Business Strategies

Sales Tactics

Food Safety and Sanitation

Processing Payments

Team Member Motivation

Effective Customer Upselling

Contract Negotiation

Account Servicing

Stocking and Replenishing

Store Opening and Closing

Opening and Closing Procedures

Cash Handling

Product and Service Sales

Staff Training and Motivation

Experience

Aaron's Sales and Lease Brunswick, GA

Customer Account Manager

01/2012 - 05/2015

Provided customer service to existing clients by responding to inquiries and resolving complaints.

Developed relationships with customers through proactive communication and follow-up activities.

Gathered data on customer preferences, needs, and satisfaction levels.

Analyzed customer profiles to identify opportunities for upselling products and services.

Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.

Maintained accurate records of all transactions in the company's database system.

Collaborated with internal teams to ensure timely resolution of customer issues.

Performed audits of customer accounts to ensure accuracy of data entry.

Generated sales leads by cold calling prospective customers and following up on referrals from existing clients.

Negotiated contracts with key customers to maximize profitability for both parties.

Assisted in creating marketing materials such as brochures, flyers, web content., for promotional campaigns aimed at increasing sales volume.

Monitored competitor activities to stay ahead of the competition.

Developed strategies for improving customer retention rates.

Coordinated with vendors regarding product availability and delivery schedules.

Analyzed financial statements of customers in order to assess creditworthiness prior to extending terms or issuing invoices.

Walmart Brunswick, GA

Deli Manager

11/1995 - 01/2010

Ensured cleanliness and sanitation of deli area, equipment, and supplies.

Supervised deli staff to ensure efficient customer service.

Trained new employees on proper food handling techniques and safety regulations.

Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.

Monitored daily sales reports to maximize profitability.

Resolved customer complaints in a professional manner.

Created promotional displays to attract customers to the deli section.

Established policies and procedures for the safe storage and rotation of food products.

Analyzed data from customer surveys to identify areas for improvement in service or product selection.

Addressed employee performance issues promptly while also providing feedback and coaching as needed.

Assisted in developing marketing strategies that would increase sales in the deli department.

Education and Training

Bacon County High School Alma, GA

High School Diploma

05/1992

College of Coastal Georgia Brunswick, GA

Some College (No Degree)

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