VICTOR MUSTELL

adzdfr@r.postjobfree.com 305-***-**** **35 SW 6 ST. Miami, FL 33101

Summary

Extremely experienced in customer service with over 9 years of practice and the ability to adapt to any setting including fast-paced and stressful environments while maintaining professionalism and a positive attitude. Ensures duties are complete with attention to detail to confirm tasks are error-free. Superiorly reliable and dependable yet competent in the practice of learning new skills at any given opportunity. Great interpersonal skills with strong ability to work in a team environment and success in vendor relationships.

Skills

Extremely Dependable and Reliable

Analytical Thinking

Bilingual: Fluent in English and Spanish

Outstanding Ability to Work Hands on with Experience of Lifting up to 50lb boxes for Storage and Organization

Ability to Work Well with Little to no Supervision

Team Player with Determination to take Initiative

Excellent Time Management Skills

Skilled in Organization

Extensive Sales and Customer Service Skills

Outstanding Relation Building Skills

Outstanding Operational Support Abilities

Experience

Sales Associate Miami, FL

Big Daddy's Liquors

03/2020 - 08/2023

Answer phone calls and in-person inquiries as needed on product reviews, information, availability, and requests.

Responsible for sorting, gathering, and fixing orders for pickup/delivery. Maintaining quality assurance ensuring all orders are accurate and ready.

Assisted in the careful packaging and preparation of fragile products for pickup and/or online orders including, but not limited to, UberEATS, DoorDash, etc.

Maintain knowledge of current and new products to direct customers to desired goods and promote sale items based on company goals.

Memorize store organization system as well as special products and discounts.

Responsible for sorting, scanning and restocking supplies according to company requirements of store layout while maintaining a safe and clean workspace environment.

Maintained compliance and record of online/in-store orders to assure proper inventory management.

Manage cash drawer and process transactions through POS for customer purchases.

Maintaining accounting of ATM machine, safe, and cash drawer(s) upon closing of the store. Responsible for notifying acting supervisor of any discrepancies.

Assisted with coverage including, but not limited to, graveyard shifts, backup coverage during holidays, weekends or for employee tardies and no shows as needed based on store needs.

Server/Busboy Miami, FL

TGI Fridays

04/2019 – 03/2020

Food Prep Cook Miami, FL

La Moon Restaurant

10/2018 - 02/2019

Welcoming customers to the dining area and provide menus. Offer recommendations to food orders and provide answers to customer inquiries.

Maintain a positive and friendly attitude in a fast-paced environment.

Provide excellent customer service while assisting customers with resolution to any issues that may arise.

Deliver patron food and beverage orders in a timely fashion.

Responsible for gathering and cleaning of dirty dishware, foods, and dining room.

Followed chef preparation list and last-minute orders to help team meet customer needs.

Supported kitchen quality initiatives by following nutrition, safety, and sanitation guidelines.

Operated kitchen tools safely and used culinary skills to efficiently prepare ingredients.

Prepped and processed incoming deliveries, rotated supply, and stored new items in its proper location while following safety and compliance.

Carpenter (part-time/as needed) Miami, FL

Carlos Alvarado Construction

2014 - 06/2020

Assisted in the removal of existing cabinets.

Ensure measurements and preparations were accurate of installation area.

Ensure clean and well-kept workspace and maintained compliance of safety.

Assisted in drilling and carpentry as needed by company needs including lifting heavy supplies and tools.

Determined and procured materials needed for installations or removal of cabinets.

Education and Training

Miami Senior High School Miami, FL

High School Diploma

06/2014

References

Alfonso Vargas 786-***-****

Horace

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