Nicole Connolly

**** ****** **. **********, **. *3322

adzdeo@r.postjobfree.com

757-***-****

Professional Skill Set:

Benefits Administration

Employee relations

Process improvement

Project management

Payroll processing (time and attendance, overtime, LOA, garnishments, etc)

High volume employee on boarding, orientation, and training

15 years of high-volume business, HR and account management experience

20 years of high-volume customer service experience

Life, Health and Annuities benefit expertise including retirement and FSA/HSA accounts

Career Experience:

05/2021-Present Human Resources/Payroll Manager

Interest Mortgage (startup company)

• Reports to and advises the CEO/CFO on HR related matters

• Oversee HR, Benefits Administration and Payroll functions for 250+ employees across 18 states

• Established all processes, documents and policies for the HR, Benefits and Payroll departments as a start-up company

• Built out a paperless onboarding and benefit enrollment system to minimize errors and employee labor while accommodating a remote workforce

• Recruiting and staffing for more than 20 roles across the company

• Created an employee evaluation process to engage to increase engagement and productivity while minimizing turnover.

• Manage and oversee Health and Life Insurance, 401k, FSA/HSA plans including open enrollment, vendor negotiations, open enrollment, and HRIS system buildout

• Designed extensive Excel spreadsheets to track and manage benefit enrollments

09/2020-05/2021 Human Resources Manager

Southern Trust Mortgage

• Oversee HR and Benefits Administration departments

• Oversee all ADP records of change to ensure employee data accuracy for 250 active employees

• Built out paperless benefit enrollment which minimized errors and reduced labor hours by more than 50%

• Conducted interviews and new employee orientation for an average 30 new hires per month

• Oversight of the HR department including a receptionist and 3 HR assistants

• Built “The Connections Committee” which focused on employee engagement and giving back to the community

• Manage and oversee Health and Life Insurance, 401k, FSA/HSA plans including open enrollment, vendor negotiations, open enrollment, and HRIS system buildout

1/2018- 05/2021 Sr. Human Resources Generalist/ Payroll/ Benefits Administrator

LTD Hospitality Group (full-time until 9/2020- then part-time)

• Processed bi-weekly payroll and benefit enrollment for 600 employees at 12 property portfolios across 5 states

• Main point of contact for Health and Life Insurance, 401k, FSA/HSA plans including open enrollment, vendor negotiations, open enrollment, and HRIS system buildout

• Built a management training program which included 20 hours of annual training

• Built out the paperless benefit enrollment system which decreased labor hours by 75%

• Managed Health and Life Insurance, 401k, FSA/HSA plans including open enrollment, vendor negotiations, open enrollment, and HRIS system buildout.

04/2016- 01/2018 HR and Benefits Account Manager

ABS (Advanced Benefit Strategies)

• Life, Health, and Annuities insurance agent for 200 small businesses in the Hampton roads area

• Maintained 97% satisfaction rating as an account manager with zero complaints or client turnover

• Managed Health and Life Insurance, 401k, FSA/HSA plans including open enrollment, vendor negotiations, open enrollment, and HRIS system buildout.

• Acted as an HR advisor for my book of business

• Navigated and mastered a variety of HRIS systems

2/2014- 4/2016 Facility Manager

Career Strategies Inc., Norfolk, VA

• Staffing and oversight of 3 staff members

• Inventory management and cost reduction by 25% through vendor sourcing

8/2012- 8/2013 HR and Accounting (Office) Manager

Compass Group

• Oversee 43 staff members

• Established a simplified method of record keeping which allowed for me to build the catering functions of the department

10/2009- 8/2011 Clinic Administrator and Human Resources Manager

Massage Envy

• Increased KPI standards for sales and growth- the branch went from 15% to 35% closing rate (average of 20% companywide)

• Oversee 23 staff members

Recognition, Community Efforts, Skills:

• Awarded “2005 Restaurant Manager of the Year” by the Virginia Beach Hospitality Association

• Founder of "Dreaming Tree Thoroughbreds" rescue, retrain, and re homing of ex racehorses

• Database expertise:

HR360

ADP

Taleo

Workday

Synergy

Paycom HRIS

Quickbooks for Payroll

Google Drive

Constant Contact

Trello

Sharepoint

Microsoft Office/Teams

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