Customer Service Agent

ASHANTY

CASANOVA

Clarksville, TN

931-***-**** ***********@*****.***

Analytical, organized and detail-orientated Customer Service representative with extensive experience in both Call center and store industries. Capable of recognizing and resolving issues, providing exceptional and knowledgeable service. Motivated in maintaining customer satisfaction. Team player who is efficient, reliable, and able to perform duties with minimal supervision. CUSTOMER SERVICE AGENT

Webhelp (Spin Scooter) – Nicaragua

FEB 2023- JUL 2023

• Bilingual agent (Spanish & English).

• Help with troubleshooting the scooters.

• Answering customers’ inquiries about the scooter. WAITRESS/SERVER

Exitcafe (waitress/server)- Marseille, France

AUG 2022-NOV 2022

• Welcoming customers into the store with respect, while also helping with placing their order.

• Aiding co-workers whenever they needed Help.

CUSTOMER SERVICE AGENT

Ibex Global (Sam’s club)- Nicaragua

DEC 2020-DEC 2021

• Bilingual Agent (Spanish & English).

• Assist customers with concern about their order.

• Update account information.

• Help in placing orders.

CUSTOMER SERVICE AGENT

Webhelp (Cash app)- Nicaragua

MAY 2022- AUG 2022

• Bilingual Agent (Spanish & English).

• Assisting customers with any questions or concerns they may have regarding a cash app transaction.

• Reporting cash app cards as lost or stolen.

• Recognize and report any scams or fraud transaction. CUSTOMER SERVICE AGENT

Optical (Technician)- Nicaragua

DEC 2018-MAR 2020

• Bilingual Agent (Spanish & English).

• providing customers with a virtual eye exam.

• Answer inquiries about the exam.

EDUCATION

ALIANCE FRANÇAISE COLEGIO EL PODER

June 2022/ Nicaragua January 2009- December 2013 (Nicaragua) Completed 76 hours of (A1) Course High school Diploma SKILLS & ABILITIES

• MS word, Excel, PowerPoint, Outlook

• Adobe Acrobat

• Analytical Skills

• Multitasking

• Team Leader

• Inbound and outbound calling

• Fluent in Spanish and English

• Level (A1) French

• Ability to work under pressure • Ability to work independently

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