Customer Service Inventory Control
Resume:
Adam P. Hall
Germantown, TN 38138
********@*****.***
Dedicated and focused Project Management Specialist with over 15+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
EDUCATION
Associates of Arts, The University of Phoenix Major: Hospitality Administration and Management
Associates of Culinary Arts, Cincinnati State Tech Major: Culinary Arts
EXPERIENCE
June, 2021–
Present
Logistics Coordinator, Engineered Comfort, Memphis TN
My Contribution: Inventory control, warehouse management, buyer, purchasing, and sales
Established partnerships with teams, vendors, and contractors through strong leadership
Developed and executed detailed project plans to workflow throughout construction contracts
Developed team by assigning objectives and roles with specific goals to each individual
Identified opportunities and coordinated resources to deliver on time and within budget
Promoted continuous improvement objective by providing strong leadership
Executed contracts with vendors and suppliers by assigning tasks and setting expectations
January, 2018–
April, 2021
Equipment Rental Specialist, Sunbelt Rentals, Memphis TN
My Contribution: Inventory, shipping and receiving, buyer, and sales
Prepared sales contracts, researched customer needs and promoted various products and services
Employed sales techniques to boost sales and services and submitted reports to supervisor
Developed customer service practices by leading small team working with customers
Oversaw maintenance, appearance, and performance of company vehicles and equipment
Communicated policies and reviewed contracts to ensure clients understood the terms
Coordinated equipment delivery with shuttle services by communicating with drivers
August, 2016–
November, 2018
Driver/Trainer, Contracted FedEx Ground Courier, Charles Gambill Inc., Fayetteville, TN
My Contribution: Ensured safety and delivery of packages, and maintained customer expectations
Utilized company vehicles and forklifts (order picker, sit down, and stand lifts)
Performed routine checks on equipment to provide a safe driving atmosphere
Provided exceptional customer service by maintaining a 95%+ on time delivery
Following up on customer inquiries and followed safety and emergency procedures
August, 2013– December 2013
Warehouse Manager, Bounce About Rentals, Madison, AL
My Contribution: Managed mid-sized team of employees
Led daily operations, distribution, and purchasing for a privately-owned business
Built and maintained relationships with clients, subcontractors, and vendors
Procured supplies/materials for operations while managing inventory control and performing repairs
Coordinated delivery and set up using company vehicles and forklifts
Solved logistical problems when dealing with special orders and specialty customer requests
OTHER EXPERIENCE
Business Tools: Microsoft Office Suite including Excel, Word, PowerPoint, Outlook, SharePoint, and Skype
Certifications: Osha 30 construction, Forklift certification
Skills: Staff Management, Team Leadership, Quality Assurance, Workforce Training, Performance Improvements, Purchasing and Procurement, System Implementation, Customer Relationship Management, Complex Problem Solving, Detail Oriented, Verbal and Written Communication, Work Planning and Prioritization, Safety Protocol, Vendor Sourcing
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