RANDY ALAN RUSSELL

214-***-****

adzdea@r.postjobfree.com

www.linkedin.com/in/randyarussell

SENIOR OPERATIONS EXECUTIVE

Vice President with extensive experience providing strategic, operational, and fiscal leadership in challenging situations. Proven track record of turning companies’ business goals into reality while leading organizations to the next level. Responsible for guiding the day-to-day management to achieve strategic initiatives while increasing corporate growth and profitability.

SKILLS

Executive Leadership Teamwork Innovation Passion for Success Building Customer Relationships Operational Management Implementation & Project Management Financial Management Business Development Driving New Sales Growth Fostering Long Term Client Success Strategic Planning Coaching & Mentoring Problem Solving Business Process Improvement Analyzing Business Metrics Contract Negotiation IT Services Telecommunications SaaS Cloud.

PROFESSIONAL EXPERIENCE

ASPIRA, Dallas, Texas May 2022 to Present

Vice President of Operations

Launched a newly formed Business Operations organization for a market-leading software provider in the outdoor recreation industry. Built the foundation for a dynamic and versatile service and support team focused on operational efficiency, increased productivity, and best-in-class consolidated delivery experience. Led an organization of 250+ employees comprised of Professional Services, Implementation, Training, Fulfillment, Warehouse & Logistics, Technical Account Management, Help Desk, and Retail Call Center, with P&L responsibility. Initiated change throughout the organization to significantly improve overall business acumen and governance (performance metrics) as well as operational, organizational, and financial aspects of the business. Oversaw the delivery process to ensure on-time, on-budget go-lives for multimillion dollar technology and service implementations.

MAGNA5, Frisco, Texas Mar 2018 to Nov 2021

Senior Vice President of Service Delivery & Support

Responsible for the Service Delivery & Support organization of an $88M provider of managed IT, voice, and connectivity solutions to more than 7,500 mid-market and enterprise customers nationwide. Managed a team of 92 staff overseeing Network Operations, Help Desk, Tier 2 & 3 Engineering, Provisioning, Implementation, Field Services, Project Management, Carrier Management, and Account Management. Executed a successful turnaround integrating four disparate companies (X5 Solutions, Cornerstone Telephone, Novatel, and Netserve365) into an industry leading, high performing technology company. Revenues grew organically by $10M and EBITDA by $1M during my tenure and the company recorded the best financial performance in its six-year history leading to the sale of the $75M telecom business to International Telcom LLC (ITL) in Q4 2021.

SELF-EMPLOYED, Reston, Virginia & Dallas, Texas Sep 2015 to Mar 2018

Independent Business Consultant Nov 2010 to Jul 2012

Senior technology consultant to Third Bridge Group Limited and Primary Insight, LLC. Provided private equity firms, hedge firms and strategy consultants with information needed to understand the value of investment opportunities in the electronic health records (EHR) and electronic medical records (EMR) space. Offered insights on industry trends and potential growth for EHR/EMR solutions in behavioral healthcare along with an overview of the top software providers. Provided strategic direction to launch a mobile communications technology firm providing high performance WCDMA/HSPA and LTE mobile network solutions to DoD and Federal customers. As Chief Operating Officer, refined the business plan including the identification of strategic initiatives, incorporated the company as a Delaware S Corporation, led capital raising efforts, and provided business development support.

CREDIBLE BEHAVIORAL HEALTH SOFTWARE, Rockville, Maryland Dec 2013 to Aug 2015

Vice President of Partner Services

Provided strategic and operational leadership for an innovator in electronic health record and practice management software as a service (SaaS) solutions for the behavioral healthcare market. Directed the day-to-day operating activities including Customer Relationship Management, Implementation, Project Management, Consulting, Outsourced Billing, Training, and the Customer Services Support Center for 262 healthcare providers and 835,000 clients across 23 states and the District of Columbia. Expanded the company from 45 to 105 employees while significantly growing annual revenues from $9M to $18M in under two years.

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MERLIN INTERNATIONAL INC., Vienna, Virginia Jul 2012 to Dec 2013

Vice President of Capture & Proposal Management

Managed the capture, bid and proposal development activities for a $100M Government IT and Cyber Security Solutions company. Created and implemented consistent processes and best practices, integrating capture and proposal management, technical subject matter expertise, and price to win strategy to ensure the highest standards as a best-in-class department. Led the capture and proposal management for Merlin’s largest contract award to date - NASA’s $20B Solutions for Enterprise-Wide Procurement (SEWP V).

ERICSSON INC., Plano, Texas & Reston, Virginia Jan 2004 to Oct 2010

Vice President of Services & Solutions

Launched the Government Solutions organization and transformed Ericsson, a $35B global leader in broadband communications, from a provider of wireless technology & equipment to an end-to-end network integrator and solutions provider in the government and defense space. Led the Solutions Engineering, Services Sales, and Sales Support organizations developing broadband solutions for enterprise communications, tactical edge networking, and ground network integration for satellite communications. Grew Ericsson Federal from inception to $120M in annual revenues over a six-year period and was instrumental in formulating the plans and negotiating the sale of the business to a private equity firm.

AT&T INC., Dallas, Texas Jan 2001 to Dec 2003

Regional Director

Led the Southwest Region Professional Services practice for AT&T which included a broad range of capabilities spanning Networking Strategy & Design, Network Security, Call Center Consulting, Application Design & Development, and Network Deployment. Managed all regional activities with full P&L responsibility of the $27M practice. Responsible for overall sales & delivery, offer development, deployment of new capabilities, and client relationship management.

DIGITAL INFORMATION & VIRTUAL ACCESS INC., Dallas, Texas Jan 2000 to Oct 2000

Vice President of Information Technology

Provided strategic planning and direction for the Information Technology operations of a Cross Media venture and eight affiliated entities. Implemented “Fortune 500 class” technology and leveraged the capability to facilitate small business automation. Re-engineered internal automation and networking of IT systems to achieve optimum performance. Launched the eCommerce division of the business expanding geographical reach and increasing visibility and brand awareness.

MCI SYSTEMHOUSE CORP., Dallas, Texas Nov 1994 to Jan 2000

Managing Director

Led the sales, due diligence, and contract negotiations for IT outsourcing services resulting in over $750M of new business. Developed compelling win themes for multimillion dollar IT infrastructure and application services opportunities and engineered technology solutions to provide customers best in class service. Selected to head the integration of IT Global Delivery Services into EDS following the $1.6B acquisition of MCI Systemhouse. Developed the strategy, structure, and direction to leverage the capabilities of both firms resulting in savings of $27M during the first year of the acquisition with another $240M over the following four years.

WORMALD INTERNATIONAL LTD., Sydney, Australia & Auckland, New Zealand Apr 1985 to Mar 1992

General Manager - Operations

General Manager - Finance & Administration

Directed the world-wide consolidation of monthly financial reporting, budgeting, annual report preparation, and presentation of financial results to the Board of Directors for a $1B international corporation. Participated in the development of operating strategies and goals by providing financial insight into those management discussions. Restructured the financial and administrative functions of the Asia/Pacific division following the $3B merger of Wormald International and Tyco International. Appointed to the Board of Directors for Wormald New Zealand Ltd and served as General Manager of the $150M manufacturing and services business.

EDUCATION

Master of Business Administration (MBA), Angelo State University, San Angelo, Texas

Bachelor of Business Administration (BBA), Angelo State University, San Angelo, Texas

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