Receptionist, Customer Service, Administrative assistant

Curriculum Vitae

Judd Christine

*** ***** **** ******, *********** (Oregon)

Tél : 541-***-****

Email : *********.*.****@*****.***

Spontaneous Candidacy

Skills

Fluent in French and English speaking

Empathetic

Motivated

Interpersonal skills

Adaptability

Creativity

Conscientiousness

Detail oriented

Positive character

Very good visual memory

Practical

Dependable

Flexible

Work Experience:

04/09/2017 to 09/09/2019 – Receptionist at Pullman Hotel Brussels Midi, Belgium

Verifying the cash register before and after the shift

Coordinating with the housekeeping Manager to ensure cleanliness is maintained in the entire hotel (rooms, kitchen, washrooms and function rooms)

Coordinating with the food and beverage Manager about the menu for the day

Ensuring a smooth check-in process for our hotel guests (individuals or group check ins) … with a smile

Manage phone calls for reservations and inquiries about our hotel’s services.

Making on-line reservations

Coordinating with the reservation officers for function rooms/group reservations

Room service

Housekeeping

09/07/1996 - 31/08/1997 - Asian Development Bank / The Plaza Catering Services

Executive Dining Room Hostess

Ensure cleanliness of stations

Table setting

Answer and record phone calls for reservation and informing the Head Waiter

Participation in the presentation and realization of parties, banquets, buffets.

Greet guests and patrons personally as they enter the establishment

Helping in the service whenever the waiters need help

Pay attention to client’s needs

Coffee Lounge Hostess

Inventory and stock management to ensure the quality and make sure that the quantity of food and drinks are sufficient to cater to the total number of guests.

Maintain clean and organized tables and work area.

Greet guests and patrons as they enter the lounge.

Offer the menu card, take orders and serve as well.

Snack Bar Cashier

Administrative Assistant

Archiving – Encoding Cash register control – Stock inventory/control

ÉDUCATION :

01/06/1994 – 30/04/1996 Diploma in Hotel and Restaurant Services (Equivalence obtained from the Belgian French Community)

Punlaan School – Dual Training Program (In partnership with the “Hanns Seidel Foundation, Germany”), San Juan, Metro Manila, (Philippines).

On-the-Job training: Quezon City Sports Club

Commis de Chef

Assist different station chefs in the kitchen in preparing ingredients like washing and pealing vegetables, prepare garnitures.

Perform any tasks where the chef de partie needs assistance with.

Ensure cleanliness of working stations and counters after each job done.

Helping in preparing appetizers, helping in the bakeshop and in cooking certain meats.

Food Dispatching

Supervise the food production and incoming/outgoing orders.

Administrative skills:

Purchasing department

Receiving indents from different departments of the Sports club. Most of the time, from the Food Stock department, Cost Control department and Accounting department;

Have one or two alternate merchandise suppliers in contact for comparison.

Gather product availability information and select supplier based on reliability of service,

Ensure the follow-up of the orders until delivery. Checking the quantity and the quality defined in the specifications.

Stock rooms

Food stock inventories

Positive cold or negative cold system storage

Storage of non-perishable items

FIFO – LIFO method

Languages :

Mother tongue/s :

Tagalog

English

Others:

French : Fluent

Spanish : Basic

Dutch : Basic

Computer Skills:

Word: Practical knowledge

Excel: Basic knowledge

Power Point: Basic knowledge

Communication Skills:

Growing up in the Philippines where the American army stayed for more than 50 years, English has been a part of our second daily communication language. My learning has been even better with the help of our Latter-Day-Saint missionaries as we work with them. Then when I transferred to Belgium, I had to learn French intensively because not a lot of Belgians were speaking English during that time (1997). French is the spoken language at home. Though I’m a quiet person, I speak when I’m spoken to. I am sociable and can easily adapt to my environment.

Working at Pullman hotel helped me better my personality. I like that client – employee exchanges and working with my colleagues as a team. It taught me how listen and be resilient in any kind of situation.

As a dining room Receptionist at the Asian Development Bank, I worked with people (Diplomats) coming from around the world. Interacting and communicating have never been a problem for me as we were using English as the Bank’s official language.

During my internships, when contacting food suppliers by phone, I learned how to negotiate product prices. Compare which of the suppliers offer the best quality and price of the product before ordering.

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