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Customer Service Medical Assistant

Location:
Bowie, MD
Posted:
August 31, 2023

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Resume:

Latasha S. Bradley

***** ******** **** ● Bowie, Maryland 20715

Cell: 347-***-**** ● E-mail: adzdda@r.postjobfree.com

KEY QUALIFICATIONS

Highly skilled and organized administrative and supportive professional who is a thinker that effectively makes decisions and finds solutions independently with accuracy and attention to detail.

Excellent at prioritizing while maintaining schedules and deadlines under pressure.

Customer service focused, using strong interpersonal and communication skills to provide successful outcomes for challenges and concerns.

PROFESSIONAL EXPERIENCE

Consultant 10/2022-Present

Embrace Consulting Services, LLC

Performs miscellaneous job-related duties as assigned.

Assists with projects to improve the quality of HR consulting services provided to clients.

Screens applications and selects qualified candidates.

Schedules interviews; oversees, preparation of interview questions and other hiring and selection materials.

Administrative Aide

Anne Arundel Department of Social Service 02/2018-Present

Provide support to the Deputy Director, Prepare Agendas, collect and organize documents. Maintain organized paper and/or electronic files.

Prepare forms and letters for the Director and Deputy Director.

Handle telephone inquiries and complaints by referring the call to the appropriate unit.

Collect and log into computer tracking system incoming mail, faxes and emails and distribute to the appropriate unit.

Accept and log subpoenas and/or other court documents delivered by the sheriff’s department, private process server or mail delivery.

Provide mass care and sheltering to surviving persons following a disaster affecting residents of Anne Arundel County and the state of Maryland when necessary.

Call candidates to set up interviews.

Notarize new employee’s paperwork.

Schedules interviews; oversees, preparation of interview questions and other hiring and selection materials.

Responsible for CJAMS invoices for Friends Lab for all Anne Arundel County DHS offices. Using CJAMS to match invoices, and report findings to finance monthly.

File Room Clerk

CSRA 10/2017-02/2018

Performs moderately complex administrative and clerical functions such as word processing, report generation, schedules, appointments and establishing agendas for meetings and conferences.

Registers personnel for conferences and classes. Place staple orders for new hire investigators.

Handle incoming mail and reports from investigators.

Entered incoming mail and reports in CSRA database

Perform an audit once a week on files.

Police Administrative Aide 03/2015 – 07/2017

New York Police Department Laboratory Jamaica, NY

Developed and responsible for the timely dissemination of a variety of correspondence, to include reports, general and special orders, statements, official memorandum, and court documents.

Managed Roll Call for Officers. Scheduled and coordinated Officers for tours of duty, special duty assignments and details, court appearances and other law enforcement commitments.

Processed and entered data into law enforcement data-system, OMNI-FORM, for backup and continued processing by other authorities.

Responded to and completed all requests for information and reports from Officers and court officials to include lab reports that are requested from NYPD and all suspensions from judges and attorneys.

Answered and directed calls and responded to email inquiries from internal and external customers to include the public.

Maintained schedules and online calendars for the department. Ensured that detectives, police officers, and criminalist were notified of court appearances and other official events.

Notified defendants of upcoming court dates and provided pertinent information regarding an arrest or for traffic court.

Prepared and updated reports, to include background investigations, records, and file systems.

Insured the accuracy of data, records, and the completion of processes, by conduction audits on lab and other critical reports on a routine basis.

Provided a variety of additional support functions as needed to contribute to the effective operation of the department.

Certified Medical Assistant (Urology) 02/2013 – 03/2015

Integrated Medical Professionals Garden City, NY

Verified patient’s insurance.

Assisted and resolved billing issues for patients

Performed patient tests with accuracy and document results in EMR

Checked patient information for accuracy and update latest information and vitals

Obtained specimens, vitals, and draw blood

Inserted and removed catheters

Conducted Bladder scans

Scanned and indexed lab and radiology results as required

Setup procedure trays when necessary

Administered injections

Followed proper infection control protocols

Called in physician's authorized prescriptions for patients

Medical Assistant 11/2012-02/2013

Garden City OB/GYN Garden City, NY

Interviewed patients to obtained medical information and measured their vital signs, weight, and height.

Showed patients to examination rooms and prepared them for the physician.

Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing.

Answered telephones, direct calls, and take messages using exceptional phone etiquette skills.

Performed automated appointment scheduling and registration for patients which included updating vital statistic and demographic information.

Assisted physicians the examination and treatment of patients. Managed medical instruments and materials and performed such tasks as giving injections or removing sutures.

Assistant to the Director of Administration 03/2010-02/2012

J.P. & Associates Lynbrook, NY

Provided administrative and front-line customer service support.

Produced a variety of correspondence to include reports, memorandums, and email, that effectively communicated the needs of the Director.

Retrieved and managed department general emails and voicemails messages.

Provided billing entries into Data Path and updated reports, records, and file systems.

Handled confidential benefits information as a third-party insurance vendor.

Provided excellent customer service to internal and external customers.

Police Administrative Aide 06/2007- 09/2009

New York Police Department (Crime Scene Unit) Jamaica, NY

Provided administrative and operational support to the Unit, ensuing efficient and effective Unit operation.

Managed Roll Call. Scheduled and coordinated Officers for tours of duty, special duty assignments and details, court appearances and other law enforcement commitments.

Assisted in new hire employment readiness screening. Conducted thorough background screening and investigations.

Managed the department’s information system (OMNI-Form), maintained personnel data and confidential medical files.

Updated reports, records, and file systems, to include, updated crime scene rosters, logged slippages and range duty.

EDUCATION & CERTIFICATION

03/2015-05/2015 NYPD Police Academy New York, NY

Police Administrative Aide Certification training

11/2012-11/2013 Hunter Business School Levittown, NY

Medical Assistant Certification

11/2012-11/2016 American Medical Certification Association - Phlebotomist

8/2011-03/2012 Nassau Community College Garden City, NY

Medical Technology

8/1996-8/1997 Technical Career Institute New York, NY

Business Administration

COMPUTER SKILLS

MS Office Suite: (MS Word, MS Excel, MS PowerPoint), Omni-Form Information Systems, EMR Medical System

REFERENCES

Available Upon Request



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