Customer Service Representative
Resume:
Alena Eskridge
Just relocated to Allentown, PA
Allentown, PA
adzdcn@r.postjobfree.com
Seeking a position as a customer service representative, travel specialist. Authorized to work in the US for any employer
Work Experience
Hospitality Associate
Medmen - Las Vegas, NV
I work with patients and assist with purchasing medical marijuana products such as CBD topicals, tinctures, cannabis, edibles and more. I also work with inventory control, greeting patients and providing product knowledge for new patients and beginners. Budtender
Pisos Dispensary - Las Vegas, NV
March 2018 to August 2018
Providing patients with knowledge on products and terpenes. Processing transactions with both credit/ debit and cash. Applying discounts and updating patient data. I also have experience with labeling products, counting inventory and also appluing proper metric tags for the correct product. Retention Specialist
At&t & Directv - Las Vegas, NV
January 2018 to August 2018
My basic work duties were to attempt and save customers from cancelling services with both Directv and At&t. I would offer promotional services and also package resizing. I have also obtained a certificate of completion for the 6 weeks of training. I am now a specialist for at&t and directv products.
Sales Consultant/Customer Service
CarMax - Las Vegas, NV
April 2017 to July 2018
My duties would be to chat with clients that would search for keywords to oull up their ideal car they wanted to purchase. Provide clients with auto feature information and how the car operates. Answering questions and completing auto sales over the internet with clients. FNOL agent
USAA/Sitel - Las Vegas, NV
February 2017 to December 2017
My position in this company was First Notice of Loss agent. Basic duties of this position was answering phone calls for members of USAA insurance and filing auto accident claims.I would also help set up rental cars and tow truck services as well.
Sales Associate
At&t - Las Vegas, NV
January 2017 to November 2017
Retention specialist for all services including direct tv products as well. Customer service specialist/ retention specialist
Sutherland global services - Las Vegas, NV
November 2016 to September 2017
I would answer phone calls with customers wanting to cancel their services or to make changes to their accounts. I also would work with updating information and relocating services to other addresses. In this company I worked with the retail department for Nordstrom clothing store online and also with retention services with AT&T.
Customer Service Representative
Sitel - Las Vegas, NV
February 2017 to April 2017
In this call center location, I would assist customers with car accident claims with USAA insurance. This job involved multiple systems being used at once. I would input information and also set up rental car arrangements, tow trucks, appraisals and more. It was a fun job but the work environment was not safe, therefore, I resigned for not feeling secure with my safety. Cashier
Subway - Las Vegas, NV
January 2015 to September 2016
Burlington coat fact
Receptionist/Intern
Help of Southern NV - Las Vegas, NV
July 2013 to September 2013
Receptionist/Intern
Catholic Charities - Las Vegas, NV
June 2013 to July 2013
Greeter
LDCM - Las Vegas, NV
June 2010 to August 2010
Education
Some college
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