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Customer Service Human Resource

Location:
Jacksonville, FL
Salary:
50,000.
Posted:
August 31, 2023

Contact this candidate

Resume:

Chris M. Baldwin, HRCM

Sanderson, FL

Cell: 407-***-****

Email: adzdck@r.postjobfree.com LinkedIn: www.linkedin.com/in/chrisbaldwinhr

Human Resource, Covid-19 Compliance, Payroll, Safety, Recruitment, Orientation & Training, Staff Development, Labor & Employee Relations, Union and Non-Union environment, Compensation & Benefits, Coaching & Counseling, Policy & Procedure Development, Workers Compensation, Property Management, Office Management, Project Management, DOT Compliance, ACA Reporting, Accounts Receivable, Accounts Payable, HIPPA Awareness Certification

EXPERIENCE:

Mustang Survival – People & Culture Manager

Payroll and State reporting – US employees in 10 states

Benefits Administrator – US employees in 10 states

Safety Lead – created safety team.

Create and maintain employee records.

Primary contact for employees in the US

Transfer of data to external contacts for services, premiums, and plan administration

Document, and maintain administrative procedures for assigned benefit processes.

Ensure compliance with regulations.

Prepare, collect, and organize data for audits.

Respond to employee inquiries regarding employment or benefit questions.

Respond to Unemployment and Child Support requests

Oversee new hires in database systems. Input employment information into the systems.

Maintain and Monitor Workers Compensation claims.

Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including COVID-19, COBRA, FMLA, ADA, SECTION 125, Workers Compensation, Medicare, Social Security.

The Stewart Organization, Inc – HR Manager/Payroll Administrator 2017 – 2021

Payroll – multi state

Benefits Administrator – BCBS, AFLAC, UNUM, Empower 401K

Safety Lead – created safety teams in each branch. Held monthly meetings.

Create and maintain employee records.

Primary contact for benefit plan vendors and third-party administrators

Transfer of data to external contacts for services, premiums, and plan administration

Document, and maintain administrative procedures for assigned benefit processes.

Ensure compliance with regulations.

Prepare, collect, and organize data for audits.

Respond to employee inquiries regarding employment or benefit questions.

Respond to Unemployment and Child Support requests

Oversee new hires in database systems. Input employment information into the systems.

Maintain and Monitor Workers Compensation claims.

Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including COVID-19, COBRA, FMLA, ADA, SECTION 125, Workers Compensation, Medicare, Social Security.

Accounts Payable.

NW Sign Industries – (Human Resource Manager, Office, Property & Safety Manager)

2006 – 2013 - Florida, 2016 – 2017 - Texas

Human Resource Responsibilities:

Texas – Direct the day-to-day activities in the office.

Florida - Direct the day-to-day at a local level in a union and non-union manufacturing environment, regularly reviewed policies, and procedures with corporate office for updates based on changing environments or legislation and implemented changes.

Payroll – weekly input of electronic timecards – multistate – FL, TX, NC and CA

Recruit, hire, train personnel in the local office and recruit potential personnel for the manufacturing plant.

Create job postings, interview candidates, conduct background checks, deliver orientation training, and conduct exit interviews.

Administer all benefit plans on a local level including the company’s 401k, Life, Health, Dental and STD plans.

Coordinate Community Service Programs for local food bank and charities.

Report and investigate and monitor worker's compensation claims and work closely with case managers on follow up to facilitate Return to Work in a timely manner.

Acted as local liaison with the Local 15 Sheet Metal Workers union to assure union employees were familiar with the local union contract. (Florida)

Safety Manager/Trainer Responsibilities:

Hold weekly safety meetings and monthly install safety meetings.

Train employees in the proper wearing of PPE.

Instructor for CPR/First Aid/AED, Blood borne Pathogens, DOT Hazmat and RCRA Hazardous Waste Created PowerPoint presentations used for training in Safety.

Create company training forms and templates and train employees in multiple states.

Travel among multi-state manufacturing plants to assist employees on various topics, assess safety training needs.

As a local Safety Manager, monitor safety plan effectiveness, modify plan for improvements as needed, and attend Loss/Risk Control webinars to promote safety program improvement.

Maintain employee DOT compliance.

Coordinate with the corporate office, the company’s random drug testing program and Dept. of Transportation compliant random drug and alcohol testing program.

Office Manager Responsibilities:

Communicate with employees, clients, and vendors. Assist clients with customer service and solving.

File and maintain company records and licenses.

Project Management - create and maintain client folders.

Perform accounting functions, i.e., receivables/post payables; maintain bank records and perform reconciliations. Maintain local Check book and Petty Cash drawer.

Assist accounting with monthly, quarterly, and year-end reports.

Arrange set ups with local and long-distance vendors for events, training workshops and

Maintained Quarterly IFTA reports and submission to the State of Florida for company vehicles.

Notary Public

Greet guests upon arrival and direct to appropriate individual and/or meeting.

Answer and route calls to correct location on multi-line phone \

Correspondence (email, mail, etc)

Create reports, update, and print, using Excel or MS Word

Assist with calendaring and scheduling for multiple individuals and meeting rooms.

Inventory and order supplies maintained in office

Document and request work orders for office repairs

Scan and distribute documents as requested.

KC Industries, LLC & KC Industries Trucking, LLC Corporate (Human Resource & Safety Director)

2014 – 2015

Payroll – multi state - review, calculate, process, print and distribute weekly and bi-monthly.

Heavy Recruitment – multi state

Benefits Administrator – Health, Dental, Long-Term, Short-Term Disability, 401K

Create and Maintain employee records, training, medical, DOT.

Maintain DOT and Safety Compliance.

Primary contact for benefit plan vendors and third-party administrators

Transfer of data to external contacts for services, premiums, and plan administration

Document, and maintain administrative procedures for assigned benefit processes.

Ensure compliance with regulations.

Prepare, collect, and organize data for audits.

Respond to employee inquiries regarding employment or benefit questions.

Respond to Unemployment and Child Support requests

Oversee new hires in database systems. Input employment information into the systems.

Attend and oversee quarterly safety meetings.

Maintain and Monitor Workers Compensation claims.

Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including COBRA, FMLA, ADA, SECTION 125, Workers Compensation, Medicare, Social Security

Keys Granite - Operations Manager, Trade Sales – Orlando, Florida 2004 –2006

Trade Sales Responsibilities:

Increase Sales by selling natural stone materials to Commercial and Residential clients.

Call existing and new clients.

Project Management

Operations Manager Responsibilities:

Managed the day-to-day operations of the warehouse and shipping areas.

Payroll – calculate and input timecards and send to corporate office for processing.

Maintain P & L files

HR - recruit, hire, train new employees.

Maintain DOT records.

Resolve customer service issues.

Project Management

Hold weekly safety meetings.

Attend monthly managers meetings at the corporate office.

SKILLS: Education, Certifications & Training:

Ordained Minister 11.2020

HR Manager Certification - 2020

Southern College – 1994 – 1996 A.S. Legal Investigation and Business Management

PHR/SPHR CERTIFICATION 2014 - SHRM - Valencia Community College

HIPPA Awareness for Business Associates (TX) 2018 - 2020

Society for Human Resource Management (SHRM) 2009 – current

Notary - 1996 - current

Safety Trainer – 2006 - current

DOT Hazmat Trainer 2006 - current

RCRA Hazardous Waste Trainer 2006 - current

American Red Cross Certified Trainer - FIRST AID, CPR, & AED 2008 – current

Kambuck Resources - Mortgage Broker License – 1996 - 1998

NQativ, Activity, E-Automate, Service Channel, Microsoft Office, QuickBooks Intuit Online, QuickBooks 2015 Desktop, ADP, Archinet, MAS200, AS 400, Prophesy, PayCor, Paycom, Concur, HRIS Systems. First Contact HR.

Training Seminars/Webinars:

FMLA/LOA/ADAAA, Employee Engagement & Productivity, Building Trust in the Workplace, Team Building, Building an Effective Wellness Program, Health & Safety and the Bottom Line, Anger Management-Dealing with Difficult Employees, The Drug Free Workplace, Time Management, Loss Risk Control, and The Multi-Generational Workplace. Hazmat Training thru NorFalco. Environmental Reporting for Industrial Facilities. HIPPA Awareness for Business Associates (TX). SHRM – HR webinars, HRWebAdvisor webinars.

References:

Marianne Beatty – former Director of HR at NW Sign Industries 856-***-****

Sarah Harris - Project Manager 817-***-****

Chris Stubbs – Franchise owner – Link Staffing 407-***-****



Contact this candidate