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Curriculum Vitae

Johan Theo Terblanché

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Personal Details

Surname: Terblanché

Full Names: Johan Theo

Id no: 750**********

Birth Date 17 May 1975

Gender: Male

Nationality: South African

Church: AGS

Marital Status: Married

Dependents: 0

Health: Excellent

Criminal record: None

Contact details: Cell: 067-***-****

071-***-****

Email: adzdcb@r.postjobfree.com

adzdcb@r.postjobfree.com

Education

Emmasdal High 1992 Heidelberg Grade 11

Subjects Passed

• Afrikaans (SG)

• English (SG)

• Business Economics (SG)

• Technical Drawings (SG)

• Math’s (SG)

• Boiler making (SG)

Tertiary Education

Boston City Campus 2018 GED (Grade 12) Diploma

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Work Qualifications

Altron Bytes System Integration

01 September 2018 to date

ITAM Asset Management Administrator & Compliance Specialist Job Outputs:

• Responsible for administrative duties within the IT procurement and inventory management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.

• Develop and maintain asset registers, including acquisitions, maintenance management, transfers and valuations

• Plan and execute the asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies, and update the asset register

• Report on asset management

• Annual asset audits

• Work with Senior Management to develop, implement and maintain procedures, practices and documents and to identify possible weaknesses and compliance violations

• Assess BU operations to identify compliance risks

• Assess, and to the extent required, assist with drafting policies.

Business Collaborate (GEMS Correspondence department) 01 January 2015 - 30 August 2017

Reason for leaving (Retrenched)

Quality Assurance & Internal Audit

Job Outputs:

• Query / event resolution:

• Identify incorrectly processed documents and return to be rectified

• Apply QA checklist to QA documents

• Compile monthly quality control report

• Random checking of documents and indexed documents

• Evaluate System generated quality evaluations on system Assist with Indexing (Electronic Mail Distribution) when required, Audit of internal processes, procedures, people and systems.

• Weekly and monthly quality and audit reporting.

• Training & Presentations on new processes

• Development of new processes, procedures, process flows and quality standards for new business contracts. Page 4

Level of Work Outputs:

Client service delivery and quality:

• Identify client service delivery constraints and escalate where required

• Maintain client service quality standards

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• Implement or assist with implementation of appropriate actions to address Internal and / or External Audit findings

• Audit of internal processes, procedures, people and systems.

• Training and Presentations on new processes

• Development of new processes, procedures, process flows and quality standards for new business contracts. Query / event resolution:

• Resolve all queries on time

• Make suggestions towards improvement/s to query resolution procedure/s

• Resolve queries according to procedural requirement and escalate where required Work planning:

• Co-operates and works well with others in the pursuit of team goals

• Display understanding of governance and or legislation in work area

• Meet targets, minimum standards and SLA’s

Medscheme Holdings Ltd. (GEMS Correspondence department) 01 December 2011 - 31 December 2014

Reason for leaving (Retrenched)

Quality controller/Quality Coach

Job Outputs:

• Query / event resolution:

• Identify incorrectly processed documents and return to be rectified

• Apply QA checklist to QA documents

• Compile monthly quality control schedule

• Random checking of documents for incentive purposes

• Evaluate System generated quality evaluations on system

• Assist with Indexing (Electronic Mail Distribution) when required Level of Work Outputs:

Client service delivery and quality:

• Identify client service delivery constraints and escalate where required

• Maintain client service quality standards

• Implement or assist with implementation of appropriate actions to address Internal and / or External Audit findings

Query / event resolution:

• Resolve all queries on time

• Make suggestions towards improvement/s to query resolution procedure/s

• Resolve queries according to procedural requirement and escalate where required Page 6

Work planning:

• Co-operates and works well with others in the pursuit of team goals

• Display understanding of governance and or legislation in work area

• Meet targets, minimum standards and SLAs

Medscheme Holdings (Pty) Ltd.

Temporary employment from 01 January 2011 - 30 November 2011. Client services consultant Corporate Schemes contact Centre

• Nedgroup Medical Aid Scheme

• Old Mutual Staff Medical Aid Fund

• Imperialmed Medical Aid Scheme

• Clicks Group Medical Scheme

• Moremed Medical Scheme

• E-mail correspondence agent

• Cedar Health Broker Enquiries

Duties:

• Email and fax enquiries

• Beneficiary updates

• Member updates

• Member, practice and broker enquiries

• Queries for claims, contributions, retentions, etc.

• Change of bank details and member details e.g. addresses telephone numbers etc. Skills:

• Computer Literacy – MS Word, Excel, Internet and Email (HIT)

• Strong Data capturing and Quality Control Skills

• Customer Care / Membership

• Strong Administration Skills

• Performance Quality Control

• Reports

• Ensuring high quality output

• Excellent verbal and written communications in English and Afrikaans

• Deliver excellent customer service at all times

• Work to deadlines

• Good Team player

• Ability to deal with stress and pressure

• Strong professional impact

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Key Attributes

• Strong team player

• Work under pressure

• Self-disciplined

• Self-starter to ensure productivity

• Excellent interpersonal skills

• Use own initiative

• Self-motivator and Friendly

• Good Telephone etiquette and listening skills with excellent verbal and Communication skills

Medscheme Holdings (Pty) Ltd.

Permanent employment from 01 August 2010 – 31 December 2010 Client services consultant Spectramed Call Centre

• E-mail correspondence agent

Duties:

• Email and fax enquiries

• Beneficiary updates

• Member updates

• Member, practice and broker enquiries

• Queries for claims, contributions, retentions, etc.

• Change of bank details and member details e.g. addresses telephone numbers etc.

Medscheme Holdings (Pty) Ltd.

Temporary employment from 21 July 2008 – 30 July 2010 Client services consultant Liberty Call Centre

• Client services consultant Liberty Call Centre

• E-mail correspondence agent

Duties:

• Call centre Queries

• Email and fax enquiries

• Beneficiary updates

• Member updates

• Member, practice and broker enquiries

• Queries for claims, contributions, retentions, etc.

• Change of bank details and member details e.g. addresses telephone numbers etc. Page 8

Prosperity Health Administrators

2006-2008

Membership Clerk - Quality controller - Data capturer Duties:

• Quality control of captured applications

• Capturing of new applications

• Member queries (E-mails & Faxes)

• Member telephone queries

• Reports & monthly stats on staff & members

• Assisted walk in clients

• Administration, reporting and planning

• Member, practice and broker enquiries

• New Application processing

• Beneficiary updates

• Terminations

• Email and fax enquiries

• Data Capturing

• System Assistance

Promoted 01 January 2008

• Assistant to Supervisor

• Assisted with daily supervision of queries on behalf of staff and members

Mr. Price Home

2003-2005

Duties:

• Sales consultant, Receiving, Supervisor (Weekends only), Cashier, Admin Sales

• Stock receiving

• Cashier

• Supervisor (weekends only)

• General admin

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Cal-De-Vie Restaurant Centurion

2001-2002

Duties:

• Food & Beverage Manager

• Management of kitchen & bar

• Management of kitchen & bar staff

• Food & Beverage orders from suppliers

• Creating of new menu’s

• Liaising with new suppliers

• Keeping control of registers & overtime registers

Jack’s Paint & Hardware

2000 – 2001

Duties:

• Paint & Hardware sales

• Receiving

• Cashier

• Paint mixing

Boardmans

1997-2000

Duties:

• Salesman, Receiving, Cashier.

• Answering of telephones Client services.

• Sales of kitchen equipment & furniture

• Receiving

• Cashier

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South African National Defense Force

1993 -1997

Waterkloof Air force base

Uppington 8 SAI (South African Infantry)

Middelburg 4 SAI (South African Infantry)

• Chef

• Baker

• Butcher

• External Functions e.g. Weddings

References

Altron Bytes System Integration

• Daniel Oberholzer – Group Operations Manager – 082-***-****

• Ella Barnard - 011-***-**** / 083-***-****

Business Collaborate

• Arvin Singh (Quality & Training Manager GEMS Correspondence Department) (087-***-**** or 084-***-****. Medscheme Holdings (Pty) Ltd.

• Yvette Coetzee (Senior Manager GEMS Correspondence Department) (011-***-****

• Colette Esau (Manager GEMS Correspondence Department) (011-***-****

• Bilinda Raath (Team Leader GEMS Correspondence Department) (011) 758 -8101

• Nisa Sheik (Team Leader GEMS Correspondence Department) (011-***-****

• Marcia Warney (Team Leader GEMS Correspondence Department) (011-***-****

• Meshack Mabaso (Team Leader GEMS Correspondence Department) (011-***-****

• Smangele Mabena (Team Leader GEMS Correspondence Department) (011-***-****

• Lloyd Lazarus (General Manager: GEMS Contributions/Debt & Correspondence Management)

+27-11-758-**** / +27-11-671-****

Medscheme Holdings (Pty) Ltd.

• Liesel Alexander (Senior Manager Corporate Schemes Operations) (011-***-****

• Corné Language (General Manager: ICT Operations) (011-***-**** Boardmans No reference (New management)

Cal-De-Vie Restaurant No reference (Restaurant Liquidated) Mr. Price Home No reference (Shop moved to Soweto) Prosperity Health Ella Nortman (General Manager) No contact details Jack’s Paint No reference (Shop Closed)

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