Isaac Pap: Project Coordinator Manager, PMP, adzdc0@r.postjobfree.com,10011, 917-***-****

Project Coordinator,

Management,

Customer

Relationship

Manager.

Detail oriented planning with strong organizational skills; experienced in managing tight deadlines without sacrificing product quality. Sets and maintains realistic goals with consideration to timeline’s, budget, and resources.

Strategic Solutions

Planning,Technology

Implementations, Services

Delivery Manager.

Strategic planning with a focus on practicality, efficiency, flexibility and cost-effectiveness. Skilled in identifying the most beneficial solution while continually striving to reach the ideal, but also keeping in mind technology constraints.

Business Analysis,

ITIL, Process

Streamlining, and

Vendor

Management.

Interpreting the business needs into tangible deliverables which would support current goals. Collaborating with technical and business staff, drawing together a complete and balanced solution which would work

for the whole group. Proven track record with requirements analysis, user experience and interface design.

PROFESSIONAL SUMMARY:

Results oriented, highly efficient, with a strong background in project management, project coordinator, business analysis; experienced in business systems integration & strategic process re-engineering; possesses great leadership, analytical, communication & interpersonal skills. PROFESSIONAL EXPERIENCE:

Estee Lauder January 2014- May 2023

Windows 7,10,11 Project Coordi nator, Project Manager Manhattan, NYC

● Project management for all Windows 7 deployment and migrations. 4,000 Units ● Managed all MACD moves.

● Schedule deployments of new computers, laptops, servers, VOIP, and Audio/Video Equipment.

● Managed all Customer Relationship Management components

● Managed all SLA related issues, tickets, escalations, and break/fix

● Managed all Desktop Support teams.

● Involved in all procurement, asset management, and vendor relations, for all purchases. ● MIS with Daily/Weekly Progress Reports, budgeting changes/updates, and reviews. Vision Point of Sales May 2010-January 2014

Project Coordinator, Project Manager and Windows 7 Deployment Manager Chicago, IL

● Infrastructure management ensuring evenly distributed team utilization and productivity, for all migrations and deployment of software and hardware, for 70 retail stores, and health care practitioners, of over 7000 desktop, laptop, kiosks, POS, server’s, NAS, AV, projector, VOIP.

● Provided guidance on new business initiatives & migration plans based on the target pipeline

● Windows 7 & Office 2013 image deployment process development & documentation, of over 5000 units including Boot Image, Task Sequence, Driver Packages, and Regional components.

● Developed a strategic plan for a new back-end data services, while decommissioning and downsizing legacy systems and business processes, as well as reducing staff.

● Managed reports, documents, status reporting, and stakeholder communication. ● Managed upgrades and deployment of Cisco and HP Server, VOIP, & Audio/Visual equipment. Morgan Stanley August 2009 – April 2010

Team Manager, Team Lead Austin, TX

● Streamlined business processes, functions and features needed for each IT department. ● Managed & lead designers to ensure quality of user interface delivered within standards.

● Managed installation, configure, & deployment of Windows Vista, on 15,000 pc’s and laptops. ● Managed migration of Lotus Notes to Microsoft Outlook 2010, and upgrades of all employees. ● Re-engineered & designed systems for Back Office process, with proper features. ● CRM, Client Order Management, Account Management, & Operations applications ● Facilitated extensive user workshops and training classes.

● Conducted client presentations for project design proposals, and recommendations

. JP Morgan June 2007 – July 2009

Project Manager/ Senior Business Analyst Austin, TX

● Managed and executed multiple projects end to end simultaneously with a team of BA’s for the firm’s trading platforms.

● Streamlined operational inefficiencies for Middle Office applications and handled enhancement and maintenance of the in house front-office application which dealt primarily in systems used by Financial Advisors and Brokers globally throughout the firm.

● Coordinated with business stakeholders directly to determine IT budgeting. ● Requirements analysis and implementation for front and middle-office systems such as Trading Order Entry, Client Account and Position management.

● Introduced and implemented a user interface prototyping process used by the BA team to design and develop new application enhancements and features

● Managed the team for handling access to prototypes, requirements documents, status reports, and bug/enhancement request logging facilities.

● Prepared comprehensive project documentation which includes: UI design, business requirements documents, technical requirement documents, and deployment release notes. Bank of America February 2005 – May 2007 PMP Austin, TX

● Involved in consolidating financial software and systems currently in use to develop a CRM. ● Re-engineered the legacy reporting system making it more efficient and cost-effective, creating report databases and data report generation for Operations and Middle Office use. ● Completed requirements gathering and planning for merger activities on CRM systems. ● Liaised between the non-technical business users and the IT development teams. ● Coordinated data sharing & Privacy & Compliancy rules.

● Performed release coordination and planning for application upgrades and production changes. NCR (Global Wealth Management) September 2002 – January 2005 Production Support Lead NY, NY

● Lead the Support team in migrating maintaining network, server, and infrastructure ● Performed problem investigation, analysis, risk assessment and resolution of application & data related issues for client reference data.

● Handled migration planning, coordination and execution for the firm upgrade to Windows XP.

● Created customized BI reports for Middle Office and Operations. EDUCATION/ PROFESSIONAL DEVELOPMENT:

PMP: Project Management Professional (2010)

Bachelor Degree: BSCS Computer Science Major: SCSU University IT Proficiencies Microsoft Word, Excel, Access, PowerPoint, Outlook, SharePoint, Lotus Notes,Citrix, VMWare, Server 2016, Mac OSX, Windows 11, 10. Business Certifications: MCSE, A+, Network+, CCNA (pending), HIPAA, JPAS Top Security Clearance.

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