Jasmin West
Financial Services Specialist - Carter Bank and Trust
Greensboro, NC
adzd77@r.postjobfree.com
• Experienced Financial Service Representative
• Seasoned in upselling company products and services
• Excellent communication skills both written and verbal Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Contact Center Specialist
Carter Bank and Trust
April 2022 to Present
• Answering inbound calls.
• Processing orders and payments.
• Handling customer complaints.
• Following up on customer calls.
• Making outbound calls.
• Upselling and cross-selling.
• Conducting market research.
• Managing and updating customer databases.
Member Service Specialist
Charlotte Metro Federal Credit Union
May 2017 to April 2022
Seeking growth)
• Develop and maintain professional relationships with customers and ensure customer satisfaction
• Coordinate with clients and acquire all information and resolve issue effectively
• Provide professional assistance to all clients issues and ensure confidentiality of all client information
• Maintain knowledge and interpret all policies and procedures of bank and ensure compliance with all ethics and conducts
• Handle inbound and outbound call
• Assist sales team to generate business through cross selling and effective marketing
• Analyze all customer requirements and resolve customer transactions issues with help from bank personnel
• Assist clients with all benefits and features of new account, IRA, CD, or Safe Deposit products according to customer needs
Dispatcher
12NGO - Greensboro, NC
June 2015 to December 2016
• Scheduled and dispatched workers, or serviced vehicles to appropriate locations according to customer requests, specifications, or needs, using computers and telephones
• Arranged for necessary repairs in order to restore service and schedules
• Relayed messages, and information to or from work crews, supervisors, and customers using telephones or computer software
• Conferred with customers or supervising personnel in order to address questions, problems, and requests for service
• Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
• Ensured timely and efficient movement of vehicles according to orders and schedules
• Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Defused situations with customers who are hostile or dissatisfied Waitress
IHOP
April 2014 to March 2015
• Provided excellent customer services that promote satisfaction
• Greeted customers and present menu
• Made recommendations or share additional information upon request
• Took and serve food/drinks orders and up sell any additional products
• Arranged table settings and maintain tables clean and tidy
• Checked products for quality and correct any problems that kept each from enjoying their meal / drink
• Delivered checks and collect payments
• Cooperated with all serving and kitchen staff
• Followed all relevant health department rules/regulations and all customer service guidelines Gap: Seeking employment
Packer / Material Handler
Ecolab
October 2012 to December 2013
• Responsible for loading, unloading, and moving materials within or near plant, yard, or work site
• Read work order or followed oral instructions to ascertain materials or containers to be moved
• Opened containers, using steel cutters, crowbar, claw hammer, or other hand tools Gap: Seeking employment
Customer Services Representative
Telavista
September 2010 to June 2012
• Managed large amounts of incoming calls
• Generated sales leads
• Identified and assess customers' needs to achieve satisfaction
• Built sustainable relationships of trust through open and interactive communication
• Provided accurate, valid and complete information by using the right methods / tools
• Met personal / customer service team sales targets and call handling quotas
• Handled complaints, provide appropriate solutions and alternatives within the time limits
• Followed up to ensure resolution
• Kept records of customer interactions, process customer accounts and file documents Gap: Seeking employment
Cashier
Speedway Fast Mart
February 2008 to November 2009
• Handled cash transactions with customers
• Scanned goods and collect payments
• Issued receipts, refunds, change or tickets
• Redeemed stamps and coupons
• Made sales referrals, cross sell products and introduce new ones
• Resolved customer complaints, guide them and provide relevant information
• Greeted customers when entering or leaving establishments
• Maintained clean and tidy checkout areas
• Kept reports of transactions
Education
High School Diploma
Dan River High School
Skills
• Excel
• Microsoft office
• Outlook
• Word
• Bank Teller
Assessments
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Expert
March 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Microsoft Office: Excel, Word, and Outlook