Call Center Manager Group

Junaid Syed Muhammad

Travel &Tourism (MICE)

********************@*****.*** Call & Whats app +92-335-******* Education

Graduate in Commerce 2010

University of Karachi

B.COM (PART-I AND PART-II)

Business Statistics,Computer applications,Economics,Financial Accounting,Functional English,Introduction to Business,Money Banking and Finance.

Certificates

PIA Tariff & Ticketing Basic Course

Certificate# 0001-0004

Jul 2007

PIA Advance RES/E-TKTG/ASR (SABRE)

Certificate# 0001-0564

Aug 2007

Abacus Pricing and International E-TKTG Sep 2007

Amadeus Basic Functionality Mar 2011

Abacus Workspace Functionalities Oct 2014

Employment

Glass Inspection and Quality Control

Helper

2003 - 2004

Ghani Glass, karachi

Glass Manufacturing and Glass Furnaces

Call Sale Agent 2004 - 2005

Cyber Solution, karachi

Tele-Marketing in British out bond one of the leading call center Cyber Solution on (Mortgage & T-Mobile).

Manager-Group Air Ticketing and Tours

(MICE)

2005 - Feb 2023

CWT(Independently owned & operated by Quality Aviation Pvt.Ltd Corporate Clients (Individuals and Groups)

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.

Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful Personal details

Date of birth

November 17, 1986

Place of birth

KARACHI

Driver's license

IDP-201***-*****

Gender

Male

Nationality

PAKISTAN

Civil status

Married

A diligent and highly

motivated hard working

person

I am seeking reputable job

using my work experience

and qualification. I am

confident that I will be able to

fulfill my duties in conformity

to the requirements.

ID NO:

Skills

17 years of working

experience in Travel &

Tourism

Traveling software GDS Sabre

& Amadeus,E-Portals

Well versed in various areas

of travel

(domestic/international,

business/holidays,

group/individual etc)

Quality Aviation Pvt Ltd (CWT)

2005 - Till Yet

travel/holiday material (guides, maps, event programs etc) Collect deposits and balances.

Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

Handle unforeseen problems and complaints and determine eligibility for money returns.

Attend conferences to maintain familiarity with tourism trends Create and update electronic records of clients.

Maintain relationships with key persons.

Keep financial statements and documents.

Reach the revenue and profit targets.

Achievements

I joined the company as a "Travel Consultant" and worked industriously becoming a valuable asset for the company and on the basis of my performance my company delegated

responsibilities of handling their Corporate Clients on their travel Desk mainly (Abbott Laboratories, Getz Pharma,Allied Bank, United Bank Limited) I also served in the capacity of "Key Account Officer" which enhanced my job role and leadership span.

During the tenure i was remained involved with all of my duties and responsibility assigned by my company, I was promoted to " Assistant Manager Group International Ticketing and Tours (MICE)" and after few years my hard working skills lead me to the position of " Manager Group International Ticketing and Tours".

Ability to present, persuade

and communicate effectively

Demonstrable ability to

handle crises

Certificates

Languages

English

Contact this candidate