Marianne Fougere

**** – **th Avenue, Grande Prairie, Alberta, T8V 3Y7

adzd4l@r.postjobfree.com

250-***-****

Summary

Organized and dependable customer service representative with 15+years of experience. It brings me great satisfaction to attend to customers basic or complex inquires, through effective listening, communication, and analytical skills that allows for prompt and accurate resolution of customers needs and concerns. Maintaining a positive and friendly attitude that can pacify irate clients, to bring satisfaction to provide high quality service and develop customer relations.

Personal attributes

• Respect authority and able to receive and follow directions, and comply with procedures

• Strong moral and ethics such as honest and positive

• Develop logical solutions or to offer constructive criticism

• Strong believe in the importance of privacy and confidality

• Work well with minimal supervision

• Willingness to ask for clarification and assistance

• Strive to develop new skills and hone aptitudes

• Non-judgmental attitude in a team environment

Experience

Customer service representative

Service New Brunswick, Moncton, NB November 2019 – July 2021

• Rentals man

• Accessing clients needs

• Examining, verifying provided information

• Attest or witness its validation

• Able to access, process computerize forms (Medicare, birth certificate etc..)

• Updating database on a regular basic

• Processing payment thru A2G and moneris

• Cash handling and balancing

• Processing express, basic and complex transactions

• Processing TIS transaction thru Amanda database

• Department of natural resources transactions

• Issuing 7.1 drivers license and vision test

Food and beverage server

Tim Horton’s, Saint-Antoine Feb 2018 – Nov 2019

• Greet and serve customers

• Supervisor, for a team of 10 to 12 employees per shift

• Office duties, paper work, inventory, daily deposit

• Cash handling and balancing

Server

The Fisherman Restaurant, Shediac, NB April 2018 – Oct 2020

• Daily cash reconciliation, take payment via moneris

• Serve food and beverage in a timely manner

• Served large group function

50/50 Ownership

FSJ Clean Burn Energy Solutions, Fort-St John, BC Aug 2012 – July 2017

• Sales and servicing of waste oil furnaces

• Data entry

• Invoicing and taking payments

• Inventory control, and ordering parts as needed

• Account payable/receivable

• Fluent in QuickBooks

• Preparing sales proposal

• Scheduling employees

Technical competencies

• Accustom to working with various database such as MVAD, Medicare, Vital Statistic, Entry point, Corporate Registry, Gemini(property tax), Able Access, PVT Calculator, OTC Manual, PVT manual, A2G and Moneris

• Proficient in use of office application, Microsoft word, excel power point and corporate email

Education

Louis J Robichaud High School – diploma 1990

CCNB – Dieppe - Office procedure 1994

Express training 2019

Basic training 2020

Complex training 2020

TIS-Technical inspection service 2020

Natural Resources 2021

CPR 2021

Commissioner of Oats 2021

Reference available upon request

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