Customer Service Assistant Director
Resume:
Mark Hedgpeth
208-***-**** *********@*****.***
Summary
Dedicated manager and effective leader with a strong focus on attention to detail, raising service standards, reducing turnover, cutting costs, and increasing customer satisfaction. Assertive and enthusiastic with extensive knowledge of process optimization and an unsurpassed work ethic.
Education
Drury College, Springfield, Missouri (1994)
Bachelor of Arts in Business Administration and Art Management
Missouri State University, Springfield, Missouri (1995-1996)
Major in Masters Programs Film Studies/Education
Professional Experience
Banquet Captain Limelight Hotel, Ketchum Idaho 2016-2022
Coordinate with catering manager to ensure all information is accurate on Banquet Event orders.
Operate as a banquet server; setting up, greeting, serving guests and breaking down functions
Engineering The General Maintenance Engineer responds to and complete all general maintenance request's for room calls, public areas, meeting rooms, back of house, physical plant, and exterior areas of the property
Owner/Operator Mark Hedgpeth Catering, Ketchum Idaho 2009-present
Provide the best front staff service needs for clientele.
Bartend, set up functions, coordinate wine to meal selection and organize staff.`
Website Assistant/Sales The Open Room, Ketchum, Idaho 2008-2009
Collaborate with a website architect in creating and designing the
E-commerce site www.openroomfurniture.com.
Manage daily changes of copy, visuals and product information on website through the use of Network Solutions.
Assistant Director OncoEd, Inc., Ketchum, Idaho 2007-2008
• Website Publishing: Publish news, conference coverage, and CME on professional website using Ektron.
• Monthly Reports: Maintain Metric Reports, Advisor Payments, Project Tracking Reports, QA Report.
Assistant Director Anne Reed Gallery, Ketchum, Idaho 2000-2005
• Collaborate with Director to design brochures, invitations & other projects
Conceptualize & develop client relations for fine art sales.
• Manage sales staff, daily operations and gallery sales (up to $250K per work of art).
Catering Manager Cristina's Restaurant, Ketchum, Idaho 1998-2006
• Coordinate all corporate events including Allen & Co (Power Camp) and The Sun Valley Wine Auction (managing up to 90 employees) for 6 years.
• Prepare yearly budget and assist owner in maintaining budget guidelines.
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