Patrick Jiles

Charlotte, NC ***** •Telephone: 704-***-****• adzd25@r.postjobfree.com

Objective

Obtain a position that will enable the use of strong sales skills, team building, and resource management with the ability to communicate effectively and work well with co-workers and clients.

Summary

A strategic sales professional effective in communication, excellent customer service abilities and skilled in enlisting the support of all team members in aligning with project and organizational goals. An individual with comprehensive knowledge of Contract Negotiation, Controlling Corporate Risk Assessment, as well as, Cost Minimization, and Stakeholder Analysis. A knowledgeable and dedicated professional with a track record for meeting timelines and exceeding expectations for consecutive quarters.

Summary

Written and Verbal Communication Skills

Schedule Management

Timely Conflict Resolution & Critical Thinking

Compliance and Regulatory Understanding

Team Management & Development

Planning and Business Analysis

Employment History

Inside Sales Account Manager

Coca-Cola Consolidated Bottling Company Charlotte, NC

July 2016 to Present

Servicing business clients’ beverage needs through sales and marketing opportunities developing a partnership with our internal and external customers to help maintain and grow the competitive position of CCBCC, Inc within the industry.

Selling products as according to clients and customers’ needs while considering promotions and marketing strategies.

Develop relationships with branch staff and technical service staff on On-Premise business objectives – provide specific communication on customer opportunities and potential exposures.

Understand and be fluent in company services and offerings and can assess client needs in a short amount of time.

Maintain and monitor/update the client contact database. As well as document, all activity and opportunities correctly and in a timely manner in Cona CRM system.

Medical Screener

Talecris Plasma Centers Charlotte, NC

February 2014 – Current

Responsible for registering new and current donors and conducting a series of screening procedures to determine suitability for plasma donation. Screening procedures may include reviewing health related documents and taking vital signs including blood pressure, pulse, and temperature.

Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

Greets and builds rapport with donors and directs them to appropriate areas for further processing

Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings (excluding California donor centers)

Performs clerical duties including creating and maintaining donor record files and inputting information into the donor management computer software

Answers the telephone and any donor inquiries regarding the procedure, payment and company policies in a prompt, professional manner

Cleans and maintains equipment daily and troubleshoots issues as they arise

Collections Specialist

National Landmark Charlotte, NC

January 2010 - May 2013

Responsible for assisting the field teams and AR Specialists with customer issues that may arise. The Research Specialist will reconcile customer accounts and research billing errors. They will communicate directly with both internal and external customers while displaying exceptional interpersonal skills to collect all pertinent information and records. The Research Specialist will work as a technician on the Operations Support Help desk to process voids, refunds, cash receipts, credits, and other AR issues on customer account

Research chargeback claims and supply back up data to the credit card companies and process NSF/Returned checks and correct unidentified payments received by the company.

Contact and work directly with customers who may be experiencing billing discrepancies to reconcile customer accounts and reapply customer’s payments to the appropriate invoices

Track and resolve multiple customer discrepancies at a one time while displaying and maintaining a high level of organization

Take initiative in the development and remodeling of procedures to increase department efficiency and performance

Property manager

Pure 1st Professionals, Charlotte, NC

March 2006- April 2013

Facilitate and conduct effective working knowledge of professional and strategic selling skills to maintain existing business, as well as develop and grow business within the Greater Charlotte Area. Establishing and maintaining professional and productive relationships with banks, lenders, and businesses and gaining and maintaining trust of our most valued customers.

Handle escalated calls; de-escalate them resolving members’ concerns and disputes seeing all issues through to resolution.

Monitor and record time and attendance and other key performance indicators identifying candidates who deliver high performance and provide feedback to Department Director.

Order and analyze credit reports for discrepancies verifying and validating member’s information, supporting income, assets, liabilities, expenses, and rental history while assess credit data to determine credit worthiness.

Run modification approval programs for final approval prepare commitment letter(s), denial letter(s) and cancel files when necessary, reviewing automated conditions to ensure that the loan meets eligibility and all conditions for the closing are met as per company and program guidelines as well as regulatory compliance.

Education

Central Arizona College Coolidge, AZ

AA 1994, Psychology

Fayetteville Technical Community College Fayetteville, NC

2014 – Business Administration

References

●Available upon request

Contact this candidate