Sharon L Whiteside

**** ********** **** *** *

Henrico VA 23294

adzd1l@r.postjobfree.com

804-***-****

Self-motivated, Multi-talented professional,Customer Service focused adept at surpassing goals and expectations, building, maintaining customers loyalty by understanding the needs and concerns of customers.

9Key Skills and Proficiencies

●Effective multitasking

●Customer Service

●Self-starter, Motivated

●Merchandising and sales

●Detailed orientated

●Proficient in Microsoft Office

Professional Experience

22nd Century Technology Contract Worker

Jan 2022 -July 2022

Client VA Department of Taxation

Tax Refund Reviewer

●Knowledge with federal and Virginia state individual income tax forms.

●Experience using a Windows based computer and Microsoft Office Suite. Experienced communicating effectively both orally and in writing with taxpayers and other individuals or entities in a business or work environment correct punctuation, spelling, and grammar in a concise and clear manner.

●Experience obtaining information from one or more sources to reach a conclusion. (For example, review information from a letter or tax return and decide based on instruction)

●Ability to work in a fast-paced, production-oriented environment. Ability to follow verbal and written instructions.

●Ability to perform on-line inquiries and updates to an automated system. Basic math functions.

●Ability to perform Ability to work independently with minimal direction and in a team environment

Eagle Teleservices- Roadside Dispatch Specialist June 2015- Dec 2021

●Dispatch emergency roadside assistance to commercial drivers by using multiple systems to locate and find service for customers.

●Ability to quickly find solutions to problems often received second-hand without prior notification

●Accurate and articulate dissemination of data and vital instructions to multiple parties

●Consistently demonstrating superior customer service to all fleets, vendors, and other involved parties via telephone and email

●Crafting and articulating solutions via telephone within a strict timeline

●Learning and continually adapting to ever changing computer systems, databases, and customer requirements

●Organizing a personal-use system of retaining and recalling solution patterns to aid a daily workflow

●Organizing and answering an extensive number of phone calls per day

●Striving to learn particulars regarding new product information and accurately relaying specifics to customers

●Continually absorbs new product knowledge and adapts to constantly changing protocols for multiple customers and vendors

●Follow up on service calls

H&R Block Eastern Enterprises – Customer Service Representative / Registered Tax Preparer Team Leader

September 2013 – Present

●Take inbound calls, Schedule appointments, Answer Tax related questions

●Data Entry, advise customers of additional services offered

●Adheres to confidentiality policies to the personal information clients submit.

●Convey accurate information to clients

●Relay product knowledge to customers

●Builds customer loyalty to products and answer all questions inform of any issues with

Education

Strayer University – Associates Degree in Business Administration and Management Glen Allen, VA

National Business College – Associates Degree in Hotel Restaurant and Restaurant Management

Contact this candidate