Customer Service Data Entry
Resume:
Sharon L Whiteside
Henrico VA 23294
***********@*****.***
Self-motivated, Multi-talented professional,Customer Service focused adept at surpassing goals and expectations, building, maintaining customers loyalty by understanding the needs and concerns of customers.
9Key Skills and Proficiencies
●Effective multitasking
●Customer Service
●Self-starter, Motivated
●Merchandising and sales
●Detailed orientated
●Proficient in Microsoft Office
Professional Experience
22nd Century Technology Contract Worker
Jan 2022 -July 2022
Client VA Department of Taxation
Tax Refund Reviewer
●Knowledge with federal and Virginia state individual income tax forms.
●Experience using a Windows based computer and Microsoft Office Suite. Experienced communicating effectively both orally and in writing with taxpayers and other individuals or entities in a business or work environment correct punctuation, spelling, and grammar in a concise and clear manner.
●Experience obtaining information from one or more sources to reach a conclusion. (For example, review information from a letter or tax return and decide based on instruction)
●Ability to work in a fast-paced, production-oriented environment. Ability to follow verbal and written instructions.
●Ability to perform on-line inquiries and updates to an automated system. Basic math functions.
●Ability to perform Ability to work independently with minimal direction and in a team environment
Eagle Teleservices- Roadside Dispatch Specialist June 2015- Dec 2021
●Dispatch emergency roadside assistance to commercial drivers by using multiple systems to locate and find service for customers.
●Ability to quickly find solutions to problems often received second-hand without prior notification
●Accurate and articulate dissemination of data and vital instructions to multiple parties
●Consistently demonstrating superior customer service to all fleets, vendors, and other involved parties via telephone and email
●Crafting and articulating solutions via telephone within a strict timeline
●Learning and continually adapting to ever changing computer systems, databases, and customer requirements
●Organizing a personal-use system of retaining and recalling solution patterns to aid a daily workflow
●Organizing and answering an extensive number of phone calls per day
●Striving to learn particulars regarding new product information and accurately relaying specifics to customers
●Continually absorbs new product knowledge and adapts to constantly changing protocols for multiple customers and vendors
●Follow up on service calls
H&R Block Eastern Enterprises – Customer Service Representative / Registered Tax Preparer Team Leader
September 2013 – Present
●Take inbound calls, Schedule appointments, Answer Tax related questions
●Data Entry, advise customers of additional services offered
●Adheres to confidentiality policies to the personal information clients submit.
●Convey accurate information to clients
●Relay product knowledge to customers
●Builds customer loyalty to products and answer all questions inform of any issues with
Education
Strayer University – Associates Degree in Business Administration and Management Glen Allen, VA
National Business College – Associates Degree in Hotel Restaurant and Restaurant Management
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