General Manager Front Office

AREAS OF

EXPERTISE

Guest Relations

Corporate Hospitality

Human Resources

Guest Experience

Sales & Marketing

Front Desk Management

Managing Housekeeping

Customer Service

Selvaraj Roshanth

No 34 A Badulla Road Magasthota

Sri Lanka

Mobile: 0094 075******* /077*******

Residence: 009*-*********

Email: **************@*****.***/**@******************.***

PERSONAL SUMMARY To be proud and happy to work together in a team sharing in a common goal of a successful, profitable and innovative company, demonstrating integrity, fairness and honesty which are the core values that I live by in my daily interaction with all of my external and internal customers making hospitality a priority and inspiring people around me and self-assurance that enable goals to be achieved constantly looking to introduce new products and service that will meet the need of tomorrow’s global travelers.

MY MISSION My mission is to exceed guest needs and expectations by providing excellent and high standard services while bringing excellent results and profit, expressing my core values of hospitality and live in a style that inspires people: HOSPITALITY!

MY HIGHLIGHTS

Training and motivation

Conducted training programme for all staff

Pay roll and budgeting

Team leadership

Staffing and Scheduling

Revenue generation

Eye for detailed

Problem solving skill

Creating new excursions to generate revenue

Handling OPERA Hotel PMS system (OPERA5.1 is the latest version)

EXPERIENCE HOTEL DESIGNATION YEARS OF EXPERIENCE

Mandaram ECO resorts Cluster General Manager 2021 February to till now HOTEL DESIGNATION YEARS OF EXPERIENCE

OAK RAY HARIDRA

RESORT WADDWA

General Manager 2020 December to 2021

Jan

HOTEL DESIGNATION YEARS OF EXPERIENCE

Management Performance

Hotel Operations

Event Management

Conducted IN HOUSE

training

Train the trainee to

perfection

CAREER STATEMENT

“I feel that my greatest

strengths are firstly my

strong commitment to given

all hotel guests the best

possible experience.

Secondly my skill at working

efficiently as part of a team

and forming solid personal

bonds with other staff

members. Thirdly my desire

to do everything possible to

ensure that my hotel not only

meets indeed exceeds all of

the goals and targets set for

it”

ROSHANTH SELVARAJ

SUNSIYAM ( SUN AQUA)

PASSIKUDAH

General Manager 2021 April to NOVEMBER

21

HOTEL DESIGNATION YEARS OF EXPERIENCE

AMETHYST RESORT

PASSIKUDAH

Resident Manager 2016 November to 2021

East Coast Hoteliers Association of Sri Lanka -President 2018/21 HOTEL DESIGNATION YEARS OF EXPERIENCE

HERITANCE TEA FACTORY Rooms Division Manager 2012 TO 2015 Oct Duties and responsibilities as a Rooms Division Manager 1. Inspect hotel for cleanliness and appearance; maintains a guest room management room check program with follow up processes. 2. Use of effective yield management to maximize occupancy and average rate.

3. Provide guidance and monitors work performance of all desk clerks and ensure welcome calls are done.

4. Manage inventory levels at all times for all supplies, with supervision from General Manager

5. Train and motivate all Front Desk Clerks and Nigh Audit Staff to excel in Guest Services to WOW our customers

6. Create and update all policies, procedures, job descriptions, checks lists, to ensure stability for Frond Desk Agents and exceeding guest satisfaction.

7. Produce weekly and monthly forecast of hotel revenue, other revenue management reporting such as build reports, period comparison reports.

8. Review market segments with General Manager; ensure all agents are conscience of each segment.

9. Room inspections daily; review with General Manager the results. Discuss with General Manager effective ways to improve rooms division. HOTEL DESIGNATION YEARS OF EXPERIENCE

ADHARAN CLUB

RANNALHI

MALDIVES

Front Office Manager 2011 TO 2012 Nov

HOTEL DESIGNATION YEARS OF EXPERIENCE

HERITANCE TEA FACTORY

KANDAPOLA

Front Office Manager

Front Office Executive

2009 to 2011 Nov

2008 to 2009 Feb

HOTEL DESIGNATION YEARS OF EXPERIENCE

GRAND HOTEL NUWARA

ELIYA

Front Office Executive

Front office Supervisor

Head Receptionist

Receptionist

Trainee Receptionist

2005 to 2008

2004 to 2005

2003 to 2004

2002 to 2003

2000 to 2002

EDUACATION & QUALIFICATION School –St. Thomas College Bandrawela.

Got through the G.C.E (A/L) Examination in 1999

Followed a year course in the World Wide Educational Institution, Nuwara Eliya, Sri Lanka in 2000

Subjects

English Grammar

Diploma in trainee the trainee programme

English Writing

English Reading / Literature

Business Management

Accounting Principles

Typing & Office Procedures

Computer Business Application

Public Speaking

Principle of Leadership & success

Master of business Administration following in Metropolitan university 2021 onwards.

PERSONAL PROFILE Full Name Selvarajah Roshanth

Date of Birth 10th of August 1978

Sex Male

Nationality Sri Lankan

Permanent Address No 34 A Badulla Road Magasthota

REFERENCE Mr.Jeevak Weerakoon, Mr.Roshan LalPerera

Director Operations Hotels, Executive General Manager Aitken Spence Hotel Managements, Heritance Tea Factory 011*-****** Kandapola

077720620

S.Roshanth Date

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