Susie Lee

Enthusiastic and customer service driven professional with over 12 years of

experience in bartending and cocktail service. Proven ability to provide top notch customer VIP experience and maintain a vibrant and inviting atmosphere. Works well with team members and proficient in bottle service Huntington Beach, CA 92647

714-***-****

adzd09@r.postjobfree.com

EXPERIENCE

Hustlers Casino, Gardena, CA — Bartender/ Cocktail Waitress January 2010 - August 2023

● Provide exceptional customer service to players ordering drinks, playing at tables, taking orders, and delivering drinks in a professional and timely manner

● Upsell mixers, garnishes, specialty bottles, and cocktails to enhance the VIP experience

● Have extensive knowledge of all sorts of spirits, wines, beers and cocktails and recommend the best based on the customers wants and preferences

● Monitor guest alcohol consumption and behavior, intervening to ensure a safe and enjoyable environment to all customers

● Build solid rapport with many frequent patrons to cultivate guest loyalty

Buena Park Senior Activity Center, Buena Park, CA — Recreation Leader II

January 2018 - October 2018

● Assisted in setting up event spaces with various equipments

● Implementing recreational activities across the center

● Assists guests with questions about activities going on around the center, answer phone calls and follow up on emails to further bring guests into the center for events and promotions

● Set up and clean up after classes, preschool programs, post up flyers and posters around the center for new upcoming events Charles David, Costa Mesa, CA — Assistant Store Manager January 2008 - December 2009

● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

● Rotated merchandise and displays to feature new products and promotions

● Walked through stores to identify and be proactive in resolving issues that negatively impact operations

● Maintained positive customer relationships and upselling SKILLS

Excellent interpersonal and

communication skills

Customer service oriented

Works well under pressure

Professional demeanor

Item promotion

Bartending Proficiency

Table Service Maintenance

Order Accuracy

Special Events

Retail merchandising

Efficient and reliable team

player

Sales Experience

Goal Oriented

Time efficient

Education

Fidm/Fashion Institute of

Design and Merchandising-

Los Angeles 2003-2006

Associate of Arts in Design

and Visual Communication

LANGUAGES

Korean

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