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Customer Service Project Management

Location:
Amman, Amman Governorate, Jordan
Posted:
September 01, 2023

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Resume:

Personal statement:

for you my future employer, be sure that you chose the right person for the job not just because of my work experience but also because of my qualities as a person, you’ve selected a team player, fast learner,problem solver and leader, I will exceed your expectation and you will be amazed of my accomplishment I’m successful HR Manager, Projects coordinators and Education consultant in Gulf & Middle East with experience in Brand management, marketing and exporting of over 17 years’ experience

Personal Information:

Name: Rekaz Alkhatib

Date of Birth: 12-01-1983

Nationality: Jordanian

Mobile : 009***********

Education : Bachelor Degree of English language and Literature (BA) Al-Hussain University 2001-2005 Maan-Jordan

Languages:

• Arabic : Native

• English : Fluent

Experience:

Administrator manager Al Safi International School – KSA – from (2019-2023)

• Own and exceed annual sales targets within assigned territory and accounts

• Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base

• Build and maintain strong, long-lasting customer relationships

• Partner with customers to understand their business needs and objectives

• Effectively communicate the value proposition through proposals and presentations

• Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts

• Overseeing a sales team

• Prepared annual sales and payroll budgets based on quarterly and annual goals

• Successfully managed the operational and controllable costs that impacted the stores bottom line

Rekaz Alkhatib

PERMANENT:

Jordan, Aqaba

Mobile: 009***********

adzd02@r.postjobfree.com

• Lead contact for the home store remodeling and resurfacing project during the summer of 2006

• Executed the reorganization of the stores' centralized customer service office for increased productivity

• Developed a team of sales associates to continually meet and exceed sales and customer service objectives

• Oversaw the seasonal design initiative and product placement as the head store merchandiser.

• Exporting and importing management

Human Resource Manager – Almanarat International school – KSA – from (2016 till 2019)

• Acts as a HR liaison to divisional and department units

• Resolves complex issues related to the development and implementation of HR processes, ensuring compliance with state and federal laws and regulations

• Builds a workforce that creates a competitive advantage by attracting developing and retaining top talent

• Drives continuous improvement and leads change

• Gains understanding of the business to allow strong partnering in support of business objectives

• Leads job analyses and supports the development of job descriptions

• Investigates and participates in resolution of allegations of discrimination, sexual harassment, unfair treatment, etc.

Education consultant Manager – Alkon AlMotawara International school -KSA - ( From 2011 till 2016)

• Curriculum development management

• Developing a strategic/marketing plan for assigned territory based on upcoming adoption information for the school year, needs of the customer and past years regional performance to meet assigned quota:

• Adjusting plans as needed.

• Maintaining relationships with key stakeholders throughout the region to stay abreast of districts needs and adoption cycles.

• Developing and supporting education consultant team on creating effective sales strategies/action plans.

• Supporting customer journey through market analysis and adoption

• Creating growth opportunities.

• Developing individual growth plans and conducts quarterly appraisal for team:

• Observing team in field by attending sales calls and presentations.

• Responsible for attracting, developing, coaching, motivating, empowering, and retaining educational consultant team members.

• Conducting regular team meetings and 1:1 meetings.

• Frequently communicating and collaborating across the organization with internal and distributor partners and shares information learned with team.

• Working with the VP of sales to develop territory projections, KPI’s, and forecasting throughout the sales year to drive territory success.

• Developing and maintaining relationships with key decision-makers at the school and district level within K-12 education.

• Working in tandem with distributor regional managers to strategically collaborate between sales teams to meet and exceed territory objectives.

• Monitoring and reporting competitors, market conditions, and new product development.

English teacher & HR officer – Alkon AlMotawara – KSA (from 2009 – Feb 2011)

• Prepare lessons and instructional materials for Biology following the CBSE curriculum

• Teach concepts and topics including through lectures, discussions: physical classes as well as online interactive sessions.

• Assess student understanding through quizzes, tests, assignments and other methods.

• Provide constructive feedback and guidance to help students strengthen their understanding.

• Stay up to date with developments in educational tools, resources and curriculum.

Logistic officer & Projects coordinator - ADC – Jordan Aqaba (from 2007 - 2010)

• Coordinate project management activities, resources, equipment and information.

• Break projects into doable actions and set timeframes.

• Liaise with clients to identify and define requirements, scope and objectives.

• Assign tasks to internal teams and assist with schedule management

• visualize and facilitate logistics of the warehouse, transportation, and customer service.

• Communicate and negotiate with manufacturers, suppliers, vendors, and retailers.

• Supervise and organize orders of raw materials and equipment.

• Coordinate and monitor operations of the supply chain Projects coordinator - USAID “ AZEM Projects ) – Jordan /Aqaba – (2005 - 2007)

• Coordinate project management activities, resources, equipment and information.

• Break projects into doable actions and set timeframes.

• Liaise with clients to identify and define requirements, scope and objectives.

• Assign tasks to internal teams and assist with schedule management

• visualize and facilitate logistics of the warehouse, transportation, and customer service.

Training :

• PMP training (Project management professional ) - USA – California PMI

• Human Resources management professional

• International Curriculum development

• Logistic management professional

Skills:

• Microsoft Office software (MS Word, Excel, Access, Power

• Point)

• MS Project

• Marketing Strategies & Campaign



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