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Customer Service High School

Location:
Tacoma, WA
Posted:
August 30, 2023

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Resume:

FABIOLA LUBIN

adzczq@r.postjobfree.com / 206-***-****

SUMMARY

Dedicated Security Supervisor with great years of experience in effectively maintaining safety and security within diverse environments. Skilled in overseeing security operations, implementing preventive measures, and leading teams of security personnel. Proven track record of mitigating risks, responding to emergencies, and ensuring the protection of assets, employees, and clients. Adept at collaborating with stakeholders to develop and implement robust security protocols and procedures. Strong leadership abilities coupled with a commitment to maintaining a safe and secure environment. Seeking to leverage my expertise in security management and team supervision to contribute to an organization's security objectives and foster a culture of safety.

SKILLS

Security Screening

Company Risk Mitigation

Security Officer Training

AED Certified

Security Team Leadership

Daily Status Reports

MDTS Training

Accounting Investigations

Court Testimony

Site Visits

Safety and Security Procedures

Staff Management

Report Generation

Residential Management

Volunteer Firefighter

Loss Prevention Expertise

EXPERIENCE

Security Supervisor / BCI 12/2021 - Current

Conducted regular site inspections to identify security vulnerabilities and implemented necessary improvements to prevent incidents.

Collaborated with the management team to develop and update security procedures and emergency response plans.

Utilized video surveillance systems and access control technologies to monitor and control access to the premises.

Investigated security breaches, incidents, and reported findings to management, recommending appropriate actions to prevent reoccurrences.

Maintained training sessions for security staff on safety procedures, crisis management, and customer service. Insurance Agent / Employer #2 03/2018 - 07/2022

Successfully developed and managed a portfolio of clients, consistently exceeding sales targets and revenue goals.

Conducted thorough client needs analysis to identify coverage gaps and recommend suitable insurance products. Built strong relationships with clients, fostering trust and loyalty through personalized service and proactive communication.

Collaborated with underwriters to negotiate policy terms and secure the best coverage options for clients. Developed policy reviews and provided ongoing support and guidance to clients, ensuring their insurance needs FL

were met.

Brand Ambassador / Dakota Staffing 01/2016 - 08/2018 Promoted positive company image through superior customer service experiences. Introduced sales, promotions and other brand initiatives to gain customer loyalty. Conversed with customers to share information about products and services. Employed basic selling techniques to engage with customers. Increased client profits by establishing strong brand representation through face-to-face marketing. Leasing Consultant / Eclipse staffing 01/2014 - 08/2016 Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Prepared lease paperwork and obtained signatures and first payments from new residents. Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Tracked leads using CRM software and followed up with interested parties. Contacted and followed up with tenants on renewal notices. Customer Service / Multi-care 01/2013 - 12/2014

Handled irate customers smoothly to achieve performance targets. Offered ongoing support to customers after sales by answering additional questions and resolving issues. Received and processed client payments and updated accounts. Engaged customers with interesting, informative presentations to highlight benefits and overcome objections. Employed effective selling techniques by promoting product benefits and influencing decision-makers. EDUCATION AND TRAINING

Interdisciplinary Studies And Minor in Communication 06/2013 Eastern Washington University

High School Diploma 06/2006

Federal Way High School

CERTIFICATIONS

Tech Sales U-Intro to Tech Sales

INSTRUCTORS; Team Bravado, Tom Niewiara

DATE; June 27 2023

LENTH; 2 total hours

AWARDS

Big Brother and Big sisters; 2012

Award description #1

Who's Who; 2011

Award description #2

VOLUNTEER EXPERIENCE

Big Brother and Big sister-volunteer

Serves young people with young adulthood through one-to-one mentorship



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