SOFIA GIL ALVAREZ

Dallas-Texas

Tel. 407-***-****

Email: adzczo@r.postjobfree.com

Work authorization permit in the United States.

I am a professional in Industrial Engineering, experience in customer service, problem solving and critical thinking, strong oral and written communication skills. I am interested in professional growth, finding a job permanently and providing technical and communication tools for the development of the organization. Open to continuous learning and personal growth.

Training workshop for facilitators.

Workshop integrating HR as a high-performance team.

Time-management and multitasking.

Proficient with Microsoft office (Word, Power point, Excel, Outlook, Access, Visio, Publisher).

Customer service experience, 6 years+ (personal phone, emails), follow-up, problem solving and creative thinking skills.

Bilingual (English / Spanish).

6+ experience in the application of the computer system S.A.P

WORK EXPERIENCE

Customer Service Representative

CASI-LOZIER

03/2022-Present

Respond to inbound phone calls with courtesy and professionalism.

Communicate effectively with customers to provide an accurate and thorough case intake for new customers.

Able to research and identify how to correctly route a customer request.

Accurately create case notes within Zendesk customer management software (CMS), as well as customer ticketing software (Service Channel, Service Now)

Access and effectively utilize desktop interface to update customer software or provide troubleshooting assistance.

Customer Service

The Great Greek Mediterranean Grill

04/2022- 12/2022

Outbound marketing and sales call experience. Excellent communication skills for complaint resolution

Order Reception. Management of record time in the resolution of claims made by the client.

Planning Engineer

PDVSA - PETROPIAR

11/2016-10/2021

Verify the status of receipt of batches, guarantee the quality of the diluted crude oil to be received in the storage tanks, monitor the operational parameters in order to maintain the process of improvement stable and thus obtain a commercial crude within the specifications requested by the client for be competitive in the international oil market.

HR Recruiter/Customer Service

PDVSA-SERVICIOS PETROLEROS

03/2012-10/2016

Coordinating recruiting efforts/Selection/Follow up with applicants of the best candidates for the job requested by management.

Collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.

Data recording of recruitment activities, applicants, interviews, hiring, transfers, promotions and terminations/Preparation of statistical reports to monitor compliance with the objectives and policies of the company.

Bilingual Oil Instructor

National Experimental University of the Armed Forces-Venezuela

01/2012-10/2010

Teach classes in industrial safety, oil well drilling activities, linear algebra, statistics with an oil technical training curriculum. Conduct on-line virtual training sessions.

Bilingual Coordinator

Ministry of Finance

12/2011-10/2008

Receive correspondence and documents from each of the departments of the company or institution and organize them according to their destination.

Document management, tracking code assignment. Follow-up of incoming and outgoing communications by the Minister's Office

EDUCATION

2008: BACHELOR Industrial Engineering. Polytechnic Institute José Antonio Echeverría. Havana Cuba

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