Sumeyra Laila Arslan

Boca Raton, Florida

+1-908-***-****

adzcza@r.postjobfree.com

www.linkedin.com/in/laila-arslan-

Professional Summary

I am an experienced and Certified Salesforce Administrator with a proven track record of implementing and optimizing Salesforce to improve business processes and increase productivity. Highly skilled in managing user permissions, creating custom objects and fields, designing page layouts, workflows, and automation processes. Adept at training and supporting end-users, resolving technical issues, and working collaboratively with cross-functional teams. Passionate about leveraging the power of Salesforce to drive organizational success and achieve business objectives. Experience in Information Technology Certified Salesforce Administrator(SCA) and Salesforce Developer with good Salesforce experience and management skills Specialized in SFDC, Apex, Visualforce, Lightning Cloud, CPQ,Users, Process Builder, Workflows and creating Custom objects, Roles, Profiles, Permission sets, Page layouts, Validation rules, Record types, Approval Processes, Report and Dashboard, Sharing Rules, Manage Users, Public groups, Profiles and Roles within the salesforce CRM, this involved designating access to the applicable user within the user hierarchy. Specialized in Record-Level and Field-Level security and configured their sharing settings. Created custom objects using formula fields, workflow rules, validation rules, etc. to optimize business processes. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Working in an agile environment and attending the project status meetings and discussing project related issues, risks and testing roadblocks with the team with Jira. XPR SOFT 02/2020 – 02/2023

Salesforce Administrator & Developer

● Implemented Salesforce to streamline customer data and improve customer service, created various reports, dashboards, leads, opportunities that improved Sales and service productivity.

● Design and implement custom Salesforce solutions to meet business requirements, including workflows, process automation, custom objects, fields, and page layouts.

● Deployed Salesforce to 50+ users and trained them on how to use the system.

● Developed custom Salesforce applications to automate manual processes.

● Administered Salesforce orgs on a daily basis, including managing user permissions.

● Work collaboratively with cross-functional teams, including IT, sales, marketing, and customer service teams to deliver Salesforce projects on time and on budget.

● Wrote Apex triggers and classes, developed Visual force pages and components. Katrinatique

System Administrator / Coordinator 03/2023 -

● Proficiently deployed the platform to over 1000+ customers and conducted comprehensive training sessions to enable colleagues in utilizing the platform effectively.

● Demonstrated ability to quickly learn and master new data platforms, ensuring smooth data transfer and optimizing performance. Demonstrated ability to quickly learn new platforms while effectively collaborating with coworkers to meet deadlines. Strong problem solving skills combined with excellent communication and documentation abilities. Skills

● Salesforce Configuration: Expertise in Salesforce configuration including managing users, security, workflows, automation, custom objects, fields, record types, page layouts, and other Salesforce standard and custom features.

● Data Management: Experience with managing large volumes of data using Salesforce data loader, data import wizard, and data export tools, data cleansing and normalization techniques.

● Reporting and Dashboards: Experience creating custom reports and dashboards, report snapshots, scheduled reports, dashboard filters, dynamic dashboards, charting, and other reporting and analytic features.

● Salesforce Integrations: Experience integrating Salesforce with third-party systems such as marketing automation, financial systems, and other cloud applications using web services, REST/SOAP API, and middleware.

● Salesforce Certifications: Possession of Salesforce certifications such as Certified Salesforce Administrator

(SCA), Certified Salesforce Advanced Administrator, or other related certifications is a plus.

● Problem Solving: Ability to analyze complex business requirements and translate them into functional solutions within Salesforce, including problem-solving skills to troubleshoot issues and bugs.

● Communication and Collaboration: Excellent communication skills to work collaboratively with cross-functional teams, including IT, sales, marketing, and customer service teams to deliver Salesforce projects on time and on budget.

● Project Management: Experience in Agile or Waterfall project management methodologies, including project planning, tracking, and reporting using tools such as Jira, Agile Accelerator, or other related tools.

● Training and Support: Experience in providing training and support to Salesforce end-users, including the creation of training materials, knowledge base articles, and support documentation. CERTIFICATIONS

● Salesforce Certification Administrator (SCA)

● Salesforce Certification Platform Developer I

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