Customer Service Team Leader

Melissa Wheeler

Business

*** ******* **.

Merrill, WI 54452

920-***-****

*******.***********@*****.***

OBJECTIVE

To become a member of a successful team by ensuring the best customer service possible. My focus is to be proud of my completed work and allow others to live less stressful lives knowing they are receiving the assistance they sought out.

EDUCATION —

EXPERIENCE

Fox Valley Technical College

Appleton, WI

GPA: 3.97

Relevant classes:

Written/Oral Communications

Business Relations

Stress Reduction

Psychology

January 2023-Current

Business Assistant • Quirt Family Dental

NOVEMBER 2019-JANUARY 2023

Counselor • Treatment Specialist 1

• State of Wisconsin Drug Abuse Correctional Center

February 2017- November 2019

Manager • Residential Coordinator • Clarity Care

Professional balance using written, oral, and listening skills in fast-paced environments. Job duties included assisting others in the community with their basic and difficult needs/decision making. I am proud to have a strong work ethic and the ability to objectively document and record all contact with clients keeping focus on the clients. Ethical standards as well as focus of job duties are of high importance to me.

KEY SKILLS —

COMMUNICATION

Self-motivating

Team Orientated

Empathy

Problem Solving

Communication

Patience

Listening

Positive attitude

Adaptability

Goal Focused

Organized

Computer proficiency

Consistent ability to work under pressure, manage a high call volume as well as professionally managing customer objections both in person and electronically. Ability to establish a positive rapport with co-workers/team and customers.

LEADERSHIP

Team leader with an ability to be independent. While focusing on goals I appreciate changes and enjoy problem solving by using thinking outside the box strategies to overcome challenges faced daily on any task. Customer/Client satisfaction has been my life long focus and continue to search for new ways to help others who face difficulties each day by utilizing my leadership abilities.

References upon request

Contact this candidate