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Customer Service Sales Associate

Location:
El Paso, TX
Posted:
August 30, 2023

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Resume:

Diana Estrada

El Paso, TX *****

adzcxz@r.postjobfree.com

+1-915-***-****

Authorized to work in the US for any employer

Work Experience

Phlebotomist/Lab Assistant

The Hospitals of Providence Memorial Campus - El Paso, TX April 2023 to Present

• Performs routine technical and clerical functions to include specimen registration and billing.

• Performs specimen receipt and distribution of laboratory specimens.

• Performs phlebotomist duties as assigned.

• Will perform waived testing, and assist in microbiology processing and plating specimens, as requested. Phlebotomist

BPL Plasma - El Paso, TX

August 2022 to November 2022

Follows all Standard Operating Procedures (SOPs) and regulatory policies and procedures, employee handbook and responsible for remaining current on SOP changes. 1. Attend Staff Meetings and other team meetings, as required. 2. Provides a high level of customer service and strives to meet all production goals. Ensures all donor questions are answered timely, accurately, and professionally. Alerts Supervisor of donor flow issues. 3. Maintains a clean, orderly, and efficient work environment and ensures sufficient operating supplies are available as needed.

4. Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.

5. Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOP.

6. Maintains data integrity and confidentiality of all personnel, donor, and center information. 7. Explains center policies & rules, educate new donors on the use of therapeutic products made from plasma, donation process, tests performed, proper nutrition, donor fee structure, bonuses, center promotions, and any other information pertinent to the donor.

8. Performs all aspects of the plasmapheresis procedure and plasma collection, including donor set-up, venipuncture, collects donor samples monitoring and disconnect in compliance with SOPs and FDA guidelines. 9. Uses Personal Digital Assistant (PDA) to ensure the accurate recording of donor data in the electronic donor information management system as outlined in the (SOPs), record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 10. Evaluates vein suitability of the donor by checking and selection vein rebound and size to identify possible problems; makes necessary adjustments (if needed) in order to expedite donation time and ensure product quality and donor safety.

11. Monitors the safety and care of the donor during the plasmapheresis process, maintain alertness for donor reactions and assists with reactions or notifies appropriate Medical Staff. 12. Facilitates donor flow throughout the center with a sense of urgency, minimizing wait time by working carefully and efficiently.

13. Performs troubleshooting of equipment within scope of training. Creates incident documentation, removes equipment from service when necessary. Alerts Supervisor when equipment poses a risk to donor/ product safety.

14. Provides guidance to Donor Floor Technicians and other staff about processes and procedures, as required.

15. Prepares center for audits by maintaining a clean, efficient work environment times and ensures sufficient operating supplies.

Phlebotomist

Idro spa - El Paso, TX

August 2020 to September 2021

I extracted the plasma and preprocessed it to apply to the platelet-rich face treatment Sales Associate - Retail

Casa torres apliances - El Paso, TX

October 2017 to June 2021

1 Issued refunds and store credit vouchers

Housekeeping

MAINTENANCE UNLIMITED - El Paso, TX

March 2013 to December 2015

cleaning and reporting any safety hazards to the homeowner or manager in charge. vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. Some Housekeepers change linens, wash dishes, and do light ironing and laundry. Cashier/Customer Service/Sales Associate

Jewelry Box - El Paso, TX

September 2014 to November 2015

Prep Cook

McDonald's - El Paso, TX

June 2011 to December 2013

A prep cook i was responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized. A prep cook is also known as a food preparation worke

Cashier/Sales Associate/Customer Service

Albertsons - El Paso, TX

June 2010 to October 2013

• Assisted customers in finding or ordering merchandise

• Handled returns and exchanges

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

Education

certification

freedom academy - El Paso, TX

March 2022 to April 2022

High school or equivalent in Medical Assistant

Vista College - El Paso, TX

November 2020 to October 2021

Skills

• Customer Service

• Cash Handling

• Inventory

• Retail

• Marketing

• Vital Signs

• Cleaning

• Patient Care

• Blood Sampling

• Cashiering

• Sales

• Laboratory Experience

• Medication Administration

• Spanish

• English

• Venipuncture

• Experience Administering Injections

• Phlebotomy (1 year)

Languages

• Spanish - Expert

Certifications and Licenses

driver's license

Certified Phlebotomy Technician I

April 2022 to March 2024

BLS Certification



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