Jessica Simon

601-***-**** adzcx1@r.postjobfree.com Utica, Mississippi 39175

SUMMARY

Growth-oriented, client-focused professional with over 17 years of experience in Administrative position. I have excellent time management, problem-solving and communication skills. Ability to contribute as a dependable team member as well as supervising while overseeing others. Adept at prioritizing and multitasking the scheduling of task involving operations and general reporting of information.

SKILLS

Conflict resolution

Planning & organizing

People skills

Multitasking

Data management

Customer service

Troubleshooting

Problem resolution

Active listening

Friendly, positive attitude

Organizational skills

Computer skills

Training & development

Decision-making

Team support

Flexible schedule

EXPERIENCE

Patient Care Assistant, StarTek-Remote Contract, January 2022-February 2023

Myrtle Beach, SC

Schedule appointments for new and existing Urology patients, assist with new & refill prescriptions request.

Assist with Doctor to Doctor & hospital consultation

Used Citrix, PM, Clinicals (EMR) and share point resources during every call and adding documentation on patient chart.

Schedule post operation follow ups and confirmed appointments and surgery dates and arrival times.

Used chat platform to answer difficult questions and send verbal messages to the Urology doctors, nurses and medical assistants.

Provided information regarding companies services and policies.

Managed more than 60 incoming/outbound calls per day.

Worked with patients suffering from bladder, prostate and other cancers to help coordinate treatment plans.

Maintained patient records by entering pertinent information into electronic system to document patients' diagnoses, treatment plans and medications prescribed.

Prioritized and organized tasks to efficiently accomplish service goals.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Identified needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Displayed strong telephone etiquette, effectively handling difficult calls.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Implemented knowledge of healthcare practices for other body systems and functions to provide first-rate urological care.

Used well-developed skill set to improve relationships with others.

Customer Service Agent, StarTek- Remote Contract, October 2021-January 2022

Myrtle Beach, SC

Assist customers to verify identity with Experian credit company

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Set up and activated customer accounts.

Exceeded company productivity standards on consistent basis.

Checked documentation for appropriate coding, catching errors and making revisions.

Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.

Gathered, recorded and transcribed interview questions and responses and performed data analysis using computer programs and other systems.

Utilized script for on-demand phone project assignment to deliver surveys to recipients.

Managed high-volume of inbound and outbound customer calls.

Customer Service Agent, StarTek- Remote Contract, July 2021-October 2021

Myrtle Beach, SC

Enrolled student for K-12 from many different states

Promoted parent and teacher partnerships and communications to support students educational goals.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Helped teachers and administrators optimize curriculum offerings and successfully prepare students for higher education, vocational school or direct employment.

Assisted students with accessing individual records and transcripts for diverse needs.

Fielded in-person, telephone and email inquiries from students and staff.

Helped students develop achievable educational career plans and assisted with creating class schedules.

Monitored student progress by discussing educational goals, grades and performance.

Financial Secretary, Vicksburg Warren School District, July 2018-July 2021

Vicksburg, MS

Verifies, allocates and posts transactions in journals and computerized systems from documents such as invoices, receipts and reports

Prepares weekly payroll for more than 60 employees

Schedules conferences and all associated travel arrangements, including hotel, airfare, and group transportation

Streamlines financial efficiencies by accurately processing bank reconciliation and delivering financial reporting to Central Office

Maintain office equipment and staff environment while submitting purchase orders for supplies, equipment and other required products

Placed orders with vendors, followed up to resolve problems and facilitated timely delivery, receiving and dispensing of goods to appropriate requester.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Worked professionally to handle client, vendor and public guest requirements.

Attended meetings and took meticulous notes to disseminate to participants.

Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 6 in the Administrative team

Customer Service Scheduler, StarTek- Remote Part-time Contract, March 2020-June 2020

Myrtle Beach, SC

Scheduled appointments for COVID-19 vaccination to many locations

Answered questions and concerns about COVID-19

Scheduled COVID-19 testing prior to medical procedures and surgeries.

Reminded individuals to follow proper social distancing and comply with mask mandates.

Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

Analyzed protected health information sharing for public health emergencies.

Remained calm while interviewing and investigating subjects, collecting evidence and pressing for further information.

Provided clients with strategic and tactical advice to advance or resolve employee compliance cases.

Secretary, Vicksburg Warren School District, August 2015-August 2018

Vicksburg, MS

Registration for Pre-K through 3rd grade students

Supervised two other staff members and strategically delegated work assignments to meet office needs

Input student data into the system using SAM while adhering to all safety procedures to keep information private

Maintained organized filing system of paper and electronic documents.

Coordinated communications, taking calls, responding to emails and interfacing with clients.

Ordered office supplies to purchase items and maintain appropriate levels.

Drafted agendas, meeting notes and other documents to enhance collaborative process.

Sent and distributed mail and parcels.

Prepared and updated office equipment list.

Greeted visitors and directed to appropriate location or person.

Receptionist, Department of Human Services, January 2011-October 2013

Jackson, MS

Scheduled and confirmed appointments for Child Support Legal department.

Answered and directed incoming calls using multi-line telephone system.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office events.

Processed payments and updated accounts to reflect balance changes.

Sorted incoming mail and directed to correct personnel each day.

Filed pleadings and required paperwork with the court clerk according to strict deadlines

Managed and scheduled appointments for five Attorneys

Facilitated efficient communication between judges, court administration, government agencies etc

Observed strict policy laws to prevent information breaches and protect client data

Certified Nursing Assistant, Forest Manor Nursing Home, February 2007-May 2008

Jackson, MS

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Documented activities and recorded information in EMR system.

Used mobility devices to transport patients.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Security Officer, Walden Security-AT&T contract, September 2004-June 2006

Jackson, MS

Guarded restricted areas to prevent unauthorized entry.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Secured personnel and premises by inspecting buildings and patrolling property.

Documented security-related situations and submitted in-depth reports to superiors.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Monitored premises and recorded activity in daily officer reports.

Verified photo IDs and tickets to allow guests passage.

Addressed problems quickly and reported clear information while working under minimal supervision.

Completed incident reports to record security or loss prevention incidents.

Call Center Representative, Bell South Telephone, March 2003-September 2004

Jackson, MS

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to resolve service and billing issues.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Updated customer accounts, addresses and contact information within call management databases.

EDUCATION AND TRAINING

Associate of Science

Medical Administrative Assistant, Bryant & Stratton College, Buffalo, NY March 2021

2018-2021 - Dean's List

3.8 GPA

Additional Coursework in Computer Skills, Research & Writing for the Workplace, Mathematics, Health Terminology, Survey of Anatomy & Physiology, Introduction to Medical Office Support & Services, Office Applications, Electronic Health Records, Medical Insurance and Billing, Medical Office Procedures, Quality Improvement & Customer Service In Medical Office, Cultural Competence in the Human Services, Career Development and Medical Coding ICD-10

Certificate

Administrative Assistance And Secretarial Science, Stratford Career Institute, ST Albany, VT May 2003

High School Diploma

Hinds Agricultural High School, Utica, MS May 2001

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