Susan Legere

Professional

Rockwall, TX *****

adzcwv@r.postjobfree.com

+1-972-***-****

** ***** ** ********* ********** in Mortgage/Financial services Loan Originations/Processing, Bankruptcy Operations, Audit/Compliance, all Foreclosure Operations; multi state, cradle to grave.

• Proficient in an assortment of control procedures, and document review

• Organizational data management, vendor relationship/interpersonal, communication skills

• Efficiency expert, multitasking skills, and risk management

• Research, investigative, and analytical skills, MSP and Black Knight.

• Real Estate/Bankruptcy/Legal Training

Authorized to work in the US for any employer

Work Experience

Customer service

Stellar Bank - Remote

February 2023 to Present

Remote position, answer phone calls from customers in the transition process from Community Bank and Allegiance Bank to Stellar Bank. This process includes unlock customers’ account and help access login and passwords.

Customer Service Associate

Green thumb enterprise - Irving, TX

July 2018 to Present

Part time customer service support for clients, receptionist, invoicing, material locating, support for landscaping projects.

Home Loan Specialist

Pennymac - Richardson, TX

October 2021 to October 2022

Post closing document review and underwriting; send for signature through DocuSign. Close out DocuSign project, completed.

Customer Service Representative

Genpact - Remote

July 2020 to July 2021

Inbound call center, Remote customer service for healthcare enrollments for retirees through Aon healthcare solutions. Set appointments for licensed agents, data input for new customers; adding perceptions, doctors, and personal information to account. General support for Medicare products. Contract position

Foreclosure Operations Specialist

Chase Bank - Plano, TX

May 2010 to July 2018

Property Preservation experience, accounts payable, vendor support for REO properties, exception reporting for hazard claims

~ Reduced vendor claim liability 90% in 6 months

• Audit/Compliance for operations within foreclosure departments

• QA for 10 analysts; Payoff/reinstatements quotes; maintained a 99% QC score for accuracy Senior Lien Monitoring, Foreclosure Time Management; Attorney Liaison for Chase, obtaining required documents for foreclosure procedures, email support, Pre Sales/post sales support and Charge off processes MSP and Black knight

Bankruptcy Administrator

National Bankruptcy Services - Dallas, TX

November 2005 to May 2010

Prior Mortgage Experience:

Century 21 Mortgage: One year receptionist and loan processor. Irving office) Lumberman’ Investment: Three years; Loan processor, loan originations, and underwriting.

(Westmoreland, Dallas)

Guild Financial Express: One year; loan processing and underwriting. (Las Colinas Irving) Prior apartment leasing 4 years.

Education

Bachelor's in Sociology

North Texas State - Denton, TX

Associate's degree

Skills

• Micr

• Customer Service (10+ years)

• Excel

• Data Entry (5 years)

• Operation

• Tax Preparation (Less than 1 year)

• Communications

• Microsoft Excel (2 years)

• Marketing

• Property Management (2 years)

• Receptionist (1 year)

• Outlook (3 years)

• Time Management (3 years)

• Microsoft Office (8 years)

• MS Office

• Powerpoint

• Quickbooks (2 years)

• Scheduling

• Organizational Skills

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook (4 years)

• Accounts Payable

• Accounting

• Accounting Software

• Word Processing

• Sales Experience (10+ years)

• Property Leasing (2 years)

• PCI

• 10 Key Calculator (8 years)

• Office Experience (10+ years)

• Administrative Experience

• Sales (10+ years)

• Financial Services (5 years)

• Pre-sales

• Risk Management (5 years)

• Loan origination

• Typing

• Documentation review

• Mortgage servicing

• Fair Housing regulations

• Live Chat

• Underwriting

• Loan Officer Experience

• Loan processing

• Windows

• Front desk

• Microsoft Access

• Computer skills

• Account analysis

• NetSuite

• Retail sales (10+ years)

• DocuSign

Assessments

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Proficient

October 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative support professional fit — Proficient June 2022

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Work motivation — Proficient

October 2022

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have taken two semesters of accounting at Northlake College in Irving, Texas. I also have one year experience in accounts payable for Chase Bank. I have a part-time business; SL Turquoise; branching off a family owned business; Custom Jewelry and working for 25 years selling and repairing jewelry.

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