I’m Very Passionate About Helping People, I’m A

Hard Worker, Always Striving To Grow Especially

Within The Workplace, I Always Push For Excellence, My Best Moments In Helping Clients Is When They

Are Satisfied With What I’ve Presented To Them, I Enjoy Learning, I Could Do Anything In The World

Except, Not Doing .

25 By Date

I Always Keep My Head Up, Would like to gain the

necessary experience In Any Field, I Learn From My Mistakes, Very Attentive, Focused On Succeeding, I’m Forever Motivated,Always Keeping A Positive Attitude

. Reaching For The Stars So If I Fall I Land On A Cloud. I Believe That Giving Up, Is Way Harder Than Trying. Responsibilities

Learnership On creating medical aid applications for various medical aid schemes, fixing queries from clients about medical aid related issues, creating profiles for employees from company’s switchboard experience,as most of the time we used calls to talk to clients this grew my professional communication skills, another benefit i had gained was I skills as i was helping the helpdesk department during my learnership

Customer Service, And Consulting With clients Who Are Part Of Various Medical Aid Schemes, Capturing Medical Aid Applications For (Discovery, Bonitus, Sizwe, Stratum, Momentum ) And Insuring That Customers Are Satisfied And That They Clearly Understand The Product They Are Taking

,Validating Claims, Attending To Customer Queries, And Requests . BROOKS & LUYT ATTORNEYS (CSS -CREDIT SOLUTIONS)

CALL CENTRE AGENT- Permanent

DATA CAPTURER-Temporary

DEPARTMENT - AVBOB (CREDICOR )Funeral Insurance

START DATE – November 26th

END DATE – March 30th

Data Capturer – Funeral Policys,Savings Plans,Amendments and Queries RESPONSIBILITIES

Verifying client information and capturing data,resolving Clients information Amendments and queries, retrieved from field agents, so I basically called for the correct information and having to make them understand the product as well as the benefits for customer satisfaction at the end of the day, at the same time I wanted to make it imperative that clients know the product that they are taking, I Love making sure a client is satisfied and comfortable with whatever they purchasing especially if it’s a large investment . References

Department – (Credico,Avbob)

Data Capturer – Funeral Policys,Savings Plans,Amendments and Queries 1-Team Leader: Tebogo Mosimong

adzcvs@r.postjobfree.com 2-Supervisor:

Aluwani Giliana adzcvs@r.postjobfree.com

3-Project Manager: Stephanie Van Kramberg

adzcvs@r.postjobfree.com

4-Manager: Stephanie Van Kramberg

adzcvs@r.postjobfree.com

Address- 132 JanSmuts Avenue, Parkwood 2193

P.O Box 72621,Parkview 2122

Contacts-Tel 011***-****/9311 Fax 011***-****

Information Technology

Github

@Mphokevin

Corporate

Social Cisco

Networking Academy

Responsibility

Certificate of Course Completion

2021- 1st

2019- Higher

Certificate in Systems

Engineering --

Achieved

2020 2nd Year .

Currently In My Last

year – current

Bsc IT

MODULES: DATA

STRUCTURES USING C++

622 (2ND

SEMESTER)

1 : SOFTWARE

ENGINEERING PRINCIPLES

AND C++ CLASSES

2 : STANDARD TEMPLATE LIBRARY (STL)1

3 : LINKED LISTS

4 : RECURSION

5 : STACKS

6 : QUES

7 : SEARCHING AND HASHING ALGORITHMS

8 : SORTING ALGORITHMS

9 : BINARY TREES AND B-TREES

10 : GRAPHS

Networking

Consistency of design and installation; Conformance to physical and transmission line requirements; A basis for examining a proposed system expansion and other changes; and Uniform documentation. Bridges

Ethernet Switches

Routers

Network Design Criteria

When and Why Ethernets Become Too Slow

Increasing Performance with Fast and Gigabit Ethernet WEB DEVELOPMENT

https://kevlekalakala.wixsite.com/joie-draft

https://kevlekalakala.wixsite.com/pimvilleonline

Markup-HTML

Languages

Css

Javascript

PhP

Python

SQL

C++

Java

• Network Structure and equipment in commercial buildings and work areas

• The environment in which networking equipment operates

• Wiring Standards in use

I Understand the Network Topologies and the Network infrastructure.

I Know the Protocols and how they complement each other

I Can Describe the seven layers of the OSI model

I Master and analyze scenarios and refer the matching OSI layer

I Know How Encapsulation/De-capsulation works

The seven-step troubleshooting model for solving a networking Problem

What I Understand Briefly

Programs.

Digital safety and security

Digital storage

Communication networks

Data, database systems and program/app developments

Exception handling

Exception handler

Need for error handler

Please See Attached Documents And Certifications

Thank you

Corporate

Social

Cisco Networking Academy

Responsibility

Certificate of Course Completion

Networking Essentials

The student has successfully achieved student level credential for completing Networking Essentials course administered by the undersigned instructor. The student was able to proficiently:

Explain the concept of network communication.Explain how clients access internet services.

Explain the basic requirements for getting online. Explain the function of common application layer services. Build a simple home network. Configure an integrated wireless router and wireless client to

Explain the importance of standards and protocols in network connect securely to the internet. communications. Connect wireless PC clients to a wireless router.

Explain how communication occurs on Ethernet networks. Explain how to use security best practices to mitigate attacks.

Create a fully connected LAN.Configure basic network security. Explain the DHCP address assignment process. Explain how to use the Cisco IOS. Explain the principles of IPv4 and IPv6 address management.Build a simple computer network using Cisco devices.

Mpho Lekalakala

Student

Richfield Graduate Institute of Technology

Academy Name

South Africa 21 May 2021

Location Date

SR Isaka

Instructor Instructor Signature

Contact this candidate