Post Job Free

Resume

Sign in

Customer Service Systems Engineer

Location:
One Loudoun, VA, 20147
Posted:
August 30, 2023

Contact this candidate

Resume:

Timothy Kahl

**** ******* **** ****** ***** MD **220• 443-***-**** • adzcuu@r.postjobfree.com

Procurement and Inventory Management

Highly organized and diligent professional with over 28 years of experience in procurement, inventory management, material handling, inspections, shipping and receiving. Focused on continual process of improvement and cost reductions. Enjoys the challenges of new jobs and tasks. The awareness and knowledge of the interconnectivity of other positions and groups within the company or corporate structure.

- Core Competencies -

Shipping and receiving

Results-Oriented

Multi-tasker

Technical Writer

Manufacturing background

Procurement and Production Scheduling

Engineering knowledge

Strong Communication Skills

Draftsman (Mechanical & architectural)

Exceptional problem solver

PROFESSIONAL EXPERIENCE

Citrus and Allied Essences Belcamp MD

Receiving Agent (October 2020-current)

Overseeing the day-to-day receiving of all inbound products and material for use both production and non-production environments.

Inbound materials Production and non-production

Open & remove packing slip verifying contents, qty, part number.

If damages, overage or shortage are found. Report it to appropriate department supervisor or purchasing agent.

Notify or deliver packages to the proper departments.

Products used Production

Verification supplier lot number. Products weighed.

Information verified and then entered a database. all discrepancies are resolved before entry.

Samples of the product are taken (when required) properly labeled and delivered to labs for testing prior to use.

When Products have been approved inventory labels are printed and then can be moved to production. if not approved products are moved to a secure area until disposition can be determined.

Additional Duties

scan receiving documents into organized and stored in a common share point for use by departments as needed or required.

input of received materials in custom designed Excel spreadsheets to be used by receiving and other departments for tracking and tracing purposes.

ongoing training of other personnel.

construction of a training manual for the procedures and day-to-day operations of the receiving department.

when required rendered services to shipping picking and packaging orders to ship to customers.

Procured items when required for shipping and receiving departments.

Certifications

Hazmat Certified for packaging and shipping.

Atlantic Tractor LLC, Whiteford, MD

Parts Lead (November 2015 – November 2019)

Oversee the day-to-day operations of the parts sales group to include.

*Delegation of jobs, duties, and responsibilities to personnel.

*Receipt and stocking inbound orders including inter store transfers and direct shipments.

*Maintain correct inventory to include cycle counts and spot checks.

*Pull and process monthly returns to vendors.

*Address customer issues and concerns. Resolving them in a timely manner

*General parts lookup, recommend of related items for proper completion of a given job for customer, shop, and sales.

*Resolution of parts related issues in researching information, submitting parts cases to John Deere and other vendors as required.

*Setting the work schedule and adjusting as needed for employees designed to handle volume and efficiency.

*Working with other departments handling an array of issues and questions in a timely manner.

*Worked with management and employees in creating and enforcement of policies and rules creating a better work environment.

*Attended classes and training seminars and web events improving the customer experience by increasing knowledge and understanding.

Jacks Small Engines and Generators, Jarrettsville, MD

Inventory Control and Management (April 2010 – November 2015)

J.C. Pardo & Sons INC, Baltimore, MD

Production Coordinator (January 1993 – September 2007)

Procurement.

●Preparing quotes for vendors to obtain the best possible price, delivery schedule for raw materials and finished goods. Awarding the vendor with the proper purchase order including dollar amount and delivery schedule.

● Receiving materials verifying part numbers, material specifications, and when required using drawings to verify proper construction of finished products.

● Segregated parts per unit or project.

Daily task to include.

● Assisted in assembly of sub-assemblies to aid in the completion of the unit or project.

● When required assisted in competition of drawings and technical writing for installation, daily maintenance, and replacement parts.

●Designed a database part number system that enabled the company to track, design, quote and bill any new or modify any existing product with an accurate tracking of cost. Raw materials, assemblies, labor, and subcontracting.

● Prepared quotes for replacement part(s) faxing or emailing them to customers with part numbers, pricing and delivery schedule.

●Customer service: receiving orders for replacement parts via phone, fax or email. Verifying that the correct part number is needed for the customer by verifying products on their job site, pulling, inspecting, packing, and shipping per customers instructions. Handling customer issues in a timely manner.

●Use ASME code for wide variety of metals to include Stainless and Carbon Steels. Understanding marking and paperwork requirements and procedures to make sure parts assemblies and whole goods complied with the correct codes and standards.

EDUCATION & CREDENTIALS

Harford Vocational Technical High School, Bel Air, Maryland

September 1978 to June 1980

Graduated High School Diploma

Certificate: Diesel Mechanics

Tutored several students in math and sciences.

Extracurricular activities:

Student Government

Vocational Industrial Clubs of America

Sports (volleyball, Lacrosse)

Other activities

USAF Logistics Training, Lowry AFB Colorado

September 2000 thru December 2000

Instructed on proper terms and procedures in procuring materials from within the armed services and using both government and non-government contractors to maintain proper inventory levels.

Computer Training Dot Com, Towson, Maryland

Towson Maryland

August 2000 to February 2001

Certificates:

Microsoft Certified Systems Engineer Windows NT 4.0

Microsoft Certified Systems Engineer Windows 2000

Microsoft Certified Trainer

COMPTIA network and hardware

Obtained a working knowledge of Microsoft Products and the proper ways to distribute them.

Learn to set up complex networks with fellow students. The instructor noted I had a knack for help people he allowed me to be a trainer to help others in and out of the classroom helping with test prep and help those struggling with certain areas.



Contact this candidate